Shiftbase Reviews & Pricing
What is Shiftbase?
Industry Specialties: Serves all industries
Shiftbase is workforce management software that helps businesses with frontline workers manage employee schedules, track time, monitor attendance, handle time-off requests and maintain employee profiles. It offers a comprehensive set of features to streamline HR processes and optimize shift and task management.
Its scheduling feature helps you easily create, modify and share employee schedules. The platform supports shift templates, recurring shifts, drag-and-drop scheduling and flex teams for efficient workforce allocation. It also considers employee availability and absences to ensure optimal scheduling. Additionally, you can manage personnel costs, track wage costs and create schedules based on work hours or budgeted labor costs.
For time tracking and PTO management, Shiftbase can track worked hours, manage time-off requests and ensure compliance with labor regulations. Employees can view their schedules, request time off and track their hours through the mobile app. Also, managers can approve or deny time-off requests and monitor employee attendance.
The human resource management module includes tools for creating and managing employee profiles, storing important documents and managing employee communications. The software also offers compliance management tools to help businesses adhere to labor laws and regulations. This includes features for tracking overtime hours, managing minimum wage and Working Hours Act (ATW) compliance, and generating audit reports.
Shiftbase Pricing
Based on our most recent analysis, Shiftbase pricing starts at $4 (Per Employee, Monthly).
- Price
- $$$$$
- Starting From
- $3.50
- Pricing Model
- Per Employee, Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Shiftbase is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Shiftbase:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Shiftbase Benefits and Insights
Key differentiators & advantages of Shiftbase
- Start Scheduling For Free: The starter plan lets you manage up to 75 employees in one location across five teams for free. You can manage employee profiles, create schedules, assign tasks and set role-based permissions. Employees can also track time manually via the mobile app.
- Streamline PTO Management: Shiftbase's time and attendance management tools, highly rated with a 91 score by our analysts, offer a streamlined PTO management process. Employees can easily request and track time off, while managers can efficiently approve or deny requests and monitor attendance. This not only reduces administrative burden but also ensures accurate payroll calculations and compliance with labor regulations.
Industry Expertise
Shiftbase Reviews
Based on our most recent analysis, Shiftbase reviews indicate a 'excellent' User Satisfaction Rating of 90% based on 421 user reviews from 2 recognized software review sites.
Synopsis of User Ratings and Reviews
Based on an aggregate of Shiftbase reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Shiftbase is a workforce management and scheduling platform that offers one of the best starter plans for free. You can start managing employee databases and schedule shifts of up to 75 employees in one location across five teams.
In my experience, Shiftbase was easy to onboard if you’re not migrating from other scheduling platforms. However, the process is more cumbersome when you’re looking to migrate employee and scheduling data from an external platform. Unlike its competitors, Shiftbase cannot automatically set up your account using a CSV and Excel file containing your business data.
One of the things I like most about Shiftbase is how easy it is to create flexible schedules, factoring in staff costs, revenue and budgets. Managers can track working hours through the website, mobile app or clock terminal. This gives insights into attendance and wage costs, allowing for better decision-making and optimized staffing. Additionally, it’s easy to manage employee leave and absences with Shiftbase, making it ideal for businesses with flexible or part-time staff.
The platform can connect directly with payroll systems, reducing manual data entry and ensuring accurate, on-time payments. Shiftbase also offers basic reporting tools that help businesses understand budget allocation and staff work hours.
Based on my experience and the feedback from other users, Shiftbase is a great option for businesses that need a simple and efficient way to manage their workforce. However, it lacks many advanced features that may be essential for larger enterprises with bigger teams. For example, it doesn't offer built-in AI for conflict alerts, seasonal demand analysis or workforce optimization based on seasonal trends.
Overall, Shiftbase is a suitable choice for small to medium-sized businesses seeking a user-friendly and affordable workforce management solution. Its ease of use and focus on core scheduling and time-tracking features make it a good option for businesses with straightforward scheduling needs. However, larger enterprises with complex requirements, such as advanced analytics, AI-powered optimization or integration with multiple systems, might find Shiftbase's feature set limited.
Key Features
- Employee Scheduling: Create and publish work schedules with an overview of expected costs. Repeat standard shifts by dragging and dropping into upcoming schedules while building custom templates. Get employee availability reminders when creating schedules while sending automated shift reminders. Invite employees to pick open shifts.
- Time Tracking: Prevent errors while recording employee work hours using an online time tracking module. Employees can clock in via mobile apps or desktops based on GPS locations. Copy work hours from timesheets to time registration automatically while saving manual effort and errors.
- Absence Registration: Automate absence management processes while tracking vacation hours and employee leave requests. Employees can create leave requests while forwarding them automatically for supervisor approval. Get a real-time overview of accumulated vacation hours while entering balance hours for new employees.
- Resource Management: Manage vacation balances, employment contracts, employee work hours and information from one place. Process employment contract modifications while calculating overtime hours accurately. Set employee birthday and anniversary notifications.
- HRM: Build personnel files with employee notes, automatic leave accrual, contract reminders, notifications for anniversaries and birthdays, and automatic calculation of plus/minus hours. You can track employee competencies and certificates, monitor employee well-being through overtime and absence tracking, and receive alerts when documents expire.
- Reporting: Get an accurate picture of worked, scheduled and approved employee working hours. Gain in-depth insights into labor costs compared to revenue, worked hours per department or a team and more. Generate customized exportable reports containing crucial operational data.
- Mobile App: Manage workforce schedules, absences and availability on the go using Android and iOS apps. Monitor employee work hours while posting important announcements and messages from anywhere. Receive push notifications about timesheets and availability changes.
Approach to Common Challenges
- Overlapping Shifts: Shiftbase addresses scheduling conflicts by providing a visual calendar that clearly displays all tasks and shifts. Color-coded representation helps managers easily identify and resolve conflicts before they occur. For example, if two employees are scheduled for the same shift, the system will highlight the conflict, allowing managers to quickly reassign one of the employees to a different shift.
- Last-Minute Schedule Changes: Its flexible scheduling features allow for easy schedule modifications, even at the last minute. Managers can quickly adjust shift times, assign employees to open shifts or swap shifts between employees to accommodate unexpected changes. For example, if an employee calls in sick, managers can get a comprehensive view of available employees to find replacements.
- Employee Absences: The platform offers a centralized view of time offs, accrued leaves and upcoming events to manage employee PTOs. The system can automatically send notifications to other employees about open shifts, making it easier to fill vacancies. Additionally, you can configure Shiftbase to send automated reminders to employees about upcoming shifts, helping reduce the number of missed shifts.
- Compliance Challenges: Shiftbase helps businesses ensure compliance with labor laws by tracking overtime hours, managing minimum wage compliance and generating necessary audit reports. You can customize the software to enforce specific labor regulations, such as maximum working hours or meal breaks.
- Inefficient Communication: The centralized platform acts as a communication hub for managers and employees. Managers can easily share schedules, send announcements and receive notifications from employees. This helps improve communication and reduce misunderstandings. For example, managers can send mass notifications about important announcements or schedule changes to keep all employees informed.
Cost of Ownership
- Integrations: Connecting Shiftbase with other systems like payroll or time and attendance hardware might involve additional fees.
- Customizations: If you need specific customizations or software modifications, there might be extra charges.
- Support: For businesses requiring dedicated support or training, additional fees will apply.
- Premium: Starting at $4.75 per employee per month (billed yearly) with a minimum of 15 employees, the Premium plan builds upon the free starter plan. It offers budget management tools, advanced surcharges for specific hours, custom absence types, custom fields for employee data and premium integrations.
- Enterprise: This plan caters to your organization’s specific needs and goals, requiring you to contact Shiftbase for a customized quote. It offers additional features like consultancy services, dedicated onboarding and relationship management, and ongoing product consultations.
Limitations
- Limited pre-built integrations.
- The platform lacks demand forecasting and analytics tools.
- It doesn’t offer built-in AI.
- Limited shift and task types.
Demo Resources
- Customer Stories: Explore real-world examples of businesses that have successfully implemented Shiftbase to streamline their workforce management. Learn about their specific challenges, how Shiftbase provided solutions and the benefits they achieved.
- Blogs: Access a collection of informative articles and blog posts on various topics related to workforce management, scheduling and time tracking. These resources can provide valuable insights, tips and best practices for effectively using Shiftbase.
- Glossary: Familiarize yourself with industry-specific terms and definitions related to workforce management and Shiftbase. The glossary can be a helpful reference for understanding the software's features and capabilities.