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What is Hiver?

Industry Specialties: Serves all industries

Hiver is a Help Desk Software that integrates with Gmail, allowing teams to collaborate and manage customer inquiries from within their email inbox. It is ideal for small and medium-sized businesses that need a streamlined and efficient way to handle customer support.

Hiver's key benefits include improved team collaboration, increased efficiency, and enhanced customer satisfaction. It offers features such as shared inboxes, automated ticket assignment, and performance tracking. Users appreciate its ease of use, seamless Gmail integration, and ability to improve team productivity.

Pricing starts from a per-user monthly subscription, making it accessible to businesses of all sizes. Hiver stands out for its user-centric design and commitment to customer satisfaction. It has received positive reviews for its intuitive interface, comprehensive features, and responsive support.

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#49

Hiver is ranked #49 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Hiver Pricing

Based on our most recent analysis, Hiver pricing starts at $15 (Per User, Monthly).

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Price
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Starting From
$15
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

Hiver is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hiver:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hiver Benefits and Insights

Why use Hiver?

Key differentiators & advantages of Hiver

  • Effortless Collaboration: Hiver's intuitive interface seamlessly integrates with Gmail, allowing teams to collaborate efficiently on customer inquiries. Shared inboxes, internal notes, and email tagging streamline communication, eliminating the need for back-and-forth emails and external platforms.
  • Enhanced Productivity: Automated workflows, customizable templates, and collision detection minimize repetitive tasks, freeing up agents to focus on complex inquiries. Automated responses and email prioritization ensure that every customer receives prompt attention.
  • Improved Customer Satisfaction: Hiver empowers agents with a unified view of customer interactions, enabling them to provide personalized and timely support. Canned responses, macros, and knowledge base integration ensure consistent and accurate information delivery, boosting customer satisfaction.
  • Comprehensive Reporting: Robust analytics provide insights into team performance, customer trends, and areas for improvement. Real-time dashboards and customizable reports enable managers to make data-driven decisions to optimize the help desk operation.
  • Seamless Integration: Hiver seamlessly integrates with popular CRM and productivity tools, such as Salesforce, Zendesk, and Google Drive. This integration allows for a consolidated workflow, eliminating the need for manual data entry and reducing the risk of errors.

Industry Expertise

Hiver is a help desk software specifically designed for teams that use Gmail. It integrates seamlessly with Gmail, allowing users to manage customer inquiries directly from their inbox. Hiver is best suited for small businesses and startups that are looking for an easy-to-use and affordable help desk solution. It offers features such as ticket tracking, automated responses, collision detection, and reporting, making it an ideal choice for teams that need to streamline their customer support operations.

Hiver Reviews

Average customer reviews & user sentiment summary for Hiver:

User satisfaction level icon: excellent

88 reviews

90%

of users would recommend this product

Hiver has a 'excellent' User Satisfaction Rating of 90% when considering 88 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Hiver reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Excellent Email Management: Manage multiple email accounts, track conversations, and assign emails to team members seamlessly.
  • Robust Collaboration Tools: Collaborate with colleagues on emails, add comments, and track progress efficiently, eliminating communication silos.
  • Advanced Automation Features: Automate repetitive tasks such as email routing, template responses, and follow-ups, saving time and improving productivity.
  • Excellent Customer Support: Receive prompt and helpful support from Hiver's team, ensuring a smooth user experience.
  • Integration with Popular CRM Systems: Connect Hiver with Salesforce, Zendesk, and other CRM systems, centralizing customer information and streamlining workflows.

Cons

  • Limited customization options: Hiver offers limited customization options, making it difficult to tailor the software to specific business needs. This can be a major drawback for businesses that require a highly customized help desk solution.
  • Limited reporting capabilities: Hiver's reporting capabilities are somewhat limited, making it difficult to track key metrics and gain insights into the performance of the help desk. This can be a major drawback for businesses that need to track and analyze their help desk data.
  • Integration issues: Hiver can be difficult to integrate with other business applications, such as CRM systems and knowledge bases. This can be a major drawback for businesses that need to integrate their help desk with other systems.

Researcher's Summary:

Hiver has received positive feedback from users in the last year. Many appreciate its user-friendly interface, which makes it easy for teams to collaborate on customer support. The software also integrates with popular email providers, making it a convenient option for businesses that rely on email for communication. Additionally, Hiver's robust reporting features provide valuable insights into team performance and customer satisfaction.

Compared to similar products, Hiver stands out for its ease of use, collaboration capabilities, and reporting features. Its intuitive interface allows even non-technical users to quickly get started and manage customer support efficiently. The ability to collaborate on tickets and share notes with team members streamlines communication and ensures that all relevant information is easily accessible. Furthermore, Hiver's comprehensive reporting provides detailed analytics on team performance, customer satisfaction, and other key metrics, enabling businesses to identify areas for improvement and make data-driven decisions.

Hiver is most suited for small to medium-sized businesses looking for a user-friendly and collaborative help desk software solution. Its ease of use and robust reporting features make it an ideal choice for teams that prioritize efficiency and data-driven insights. However, larger enterprises with complex support requirements may need a more comprehensive solution that offers additional features and customization options.

Key Features

Notable Hiver features include:

  • Gmail Integration: Seamlessly integrates with Gmail, allowing users to manage help desk tickets directly from their inbox.
  • Collaboration Tools: Facilitates collaboration among team members with features like internal notes, ticket assignments, and real-time updates.
  • Automated Workflows: Streamlines processes with customizable workflows that automate tasks such as ticket routing, response templates, and follow-ups.
  • SLA Management: Enables users to set and track service level agreements (SLAs), ensuring timely ticket resolution.
  • Reporting and Analytics: Provides comprehensive reporting and analytics to track key performance indicators (KPIs), identify trends, and improve efficiency.
  • Customizable Interface: Offers a highly customizable interface that allows users to tailor the software to their specific needs and preferences.
  • Multi-Channel Support: Extends support beyond email to include phone, chat, and social media channels, providing customers with a convenient and seamless experience.
  • Knowledge Base Integration: Connects to knowledge base software to provide agents with easy access to relevant information and documentation while assisting customers.
  • Third-Party App Integrations: Integrates with a wide range of third-party applications, including CRM, productivity tools, and payment gateways, to enhance functionality and streamline workflows.
  • Scalability: Designed to handle high ticket volumes and support growing teams, ensuring uninterrupted service as businesses expand.
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