Buildium Reviews & Pricing

by Buildium | Founded 2004, Boston, MA

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Overview Pricing Benefits Reviews Features

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What is Buildium?

Industry Specialties: Real Estate

Buildium is a cloud-based software that helps approve lease applications, manage payments, update financial records, create bulk emails and announcements and resolve maintenance issues on the go. Users can manage portfolios that include community associations, student housing, affordable housing and residential properties.

It offers accounting, vendor management, maintenance management, analytics and insights, leasing, community association management and more. The vendor also provides a dedicated onboarding team, 24x7 customer support and a 14-day free trial.

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User Sentiment

Based on 1604 reviews:

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Product Screenshots and Videos

Buildium Pricing

Based on our most recent analysis, Buildium pricing starts at $55 (Monthly).

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Starting From: $55
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Buildium is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Buildium:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Buildium Benefits and Insights

Why use Buildium?

Key differentiators & advantages of Buildium

Work From One Place: Bring every marketing, accounting and management workflow together in a centralized platform. Monitor operations from the unified dashboard. Receive real-time alerts, notifications and updates on potential disruptions.
Streamline Communications: Ensure easy year-end auditing by maintaining transparent communication via role-based portals and recording interactions and documents.
Consolidate Marketing Efforts: Advertise portfolio on multiple channels, personal website and social media. Manage every listing, track prospect information and coordinate showings from the dashboard.
Expedite Turnovers: Keep properties ready-to-rent with on-time rent clearances, maintenance activities and vacancy tasks. Assign associates for each task, track progress and issue work orders to external vendors.
Identify Opportunities: Perform comparative analysis and design business-specific data visualizations to identify threats and drill down on opportunities.
Easy Integrations: Integrate business-specific external software and create unique stacks by leveraging an open API.
Secure Data Storage: All the data is TLS-encrypted with a 2048-bit certificate, signed with SHA-256 and stored in a physical warehouse monitored by Amazon Web Services.

Industry Expertise

Serves landlords, homeowner associations and property management businesses handling student, affordable, and residential housing and rentals.

Buildium Reviews

Average customer reviews & user sentiment summary for Buildium:

1604 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Buildium reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

End-to-End Software: Buildium is a comprehensive solution that can handle marketing, leasing, maintenance and management workflows of a property management business, according to 88% of users reviewing its features
Accounting: It offers robust and intuitive accounting features, according to 90% of reviews on this aspect.
Resident Experience: All the users who mentioned this element said that the software enhances overall tenant experience via individual communication portals, digital work orders and electronic rent payment.
Intuitive Interface: It has a simple and easy-to-use user interface, according to 80% of reviews on this aspect.
Customer Support: According to 90% of users who reviewed support services, the vendor offers responsive and agile customer support.

Cons

Commercial Property Management: The software lacks nuanced features for commercial property management, according to 100% reviews on this aspect.
Leasing: Insufficient in-depth leasing customizations are an issue, according to 85% of users who reviewed this element.
Automation: Accounting and maintenance management, according to 100% of reviews on this element.

Researcher's Summary:

Buildium helps property owners and managers digitize and streamline every property management workflow. Users prefer the solution because of its end-to-end property management features, ease of use and responsive support suite. Reviewers also mention that residents are fond of the platform’s mobility and prefer paying rent and issuing maintenance requests digitally.

However, reviews note that the platform is mainly built for residential properties and lacks nuanced features like complicated lease structures, automatic utility tracking, in-depth CC&R and violation tracking for commercial, student and community properties. Users also have to manually match transactions to bank entries and can’t issue work orders automatically. Considering everything, buildium can get confusing for larger portfolios but is perfect for single landlords and managers to organize and monitor operations from a unified dashboard.

Key Features

Accounting: Track and share owner, vendor and residential accounts and maintain accurate books.
- Property Accounting: Record transactions, convert work orders into bills and pay in bulk, automate bank reconciliations, identify discrepancies, and share customized reports.
- Company Financials: Capture financial overviews by tracking property-specific transactions alongside miscellaneous income and expenses.
- Online Payments: Accept rent, set up recurring transactions, pay bills and automate bookkeeping. Residents can add bank accounts or credit cards through individual portals.
- Retail Cash Payments: Leverage partnership with PayNearMe to allow residents to pay rent, dues and other fees in cash at multiple convenience stores like 7-Eleven, Casey’s General Store and more. Automatically update payments on respective ledgers and deposit them into bank accounts within a week.
- 1099 eFiling: E-file 1099-MISCs and 1099-NECs forms, mail paper copies to owners and vendors, and automate tax calculation based on year-round incomes.
Business Operations: Streamline communication with owners, vendors and residents from a centralized platform.
- Resident Center: Residents can pay rent, set up recurring payments, submit maintenance requests coupled with photos and access important documents via mobile-responsive portals. Offers an announcement board to highlight updates, notifications and alerts from managers.
- Owner Portal: Owners can access property-specific financial documents and reports. Managers can control access levels for each owner portal.
- Document Storage: Securely store property-related documents, including leases, addendums, expense reports, vendor invoices and more and share with a few clicks. Offers unlimited storage space.
- Maintenance Tracking: Track maintenance requests, create work orders, assign preferred vendors and automate recurring maintenance activities.
- Property Inspection: Perform inspections on the go using an app powered by Happy Inspector. Choose from several templates to customize reports. Make a to-do list, take notes, and capture pictures and videos.
- Renters Insurance: Provide tenants with a fully integrated renter’s insurance solution powered by MSI. Document enrollment information and manage each policy till maturity from the dashboard.
- Analytics: Monitor real-time data visualizations, customize reports, compare data with localized industry benchmarks and share analysis with clients and board members.
Marketing and Leasing: Increase digital visibility of the entire portfolio, shortlist suitable prospects and design custom leases.
- Rental Listings: Create and syndicate custom property listings on multiple channels, including Apartment List, HotPads, Lovely, MyNewPlace, Trulia, Zillow and Yahoo.
- Professional Website: Own and design a personalized property website for prospects to apply for listings. Upload important documents like residents rulebook, floor plans and model leases to create a secure self-service hub for prospects, tenants and owners.
- Rental Applications: Choose the best applicants based on personalized parameters through a customizable online rental application form that integrates with the website. Accept any related application fees online.
- Showings Coordinator: Leverage the module powered by TenantTurner to automate tour schedules according to set rules. Communicate with prospects via email, texts and SMS.
- Tenant Screening: Set custom credit score requirements, run background checks and receive credit score information from TransUnion.
- Leasing: Design custom lease templates and autofill data to expedite the process. Prospective tenants can digitally sign documents from remote locations.
Homeowner Association Management: Log, track and report property violations remotely. Automate penalties and consequent bookkeeping. Offers a unified inbox for communication among board members, homeowners and vendors.

Limitations

At the time of this review, these are the limitations according to user feedback:

Doesn’t provide a calendar synchronization feature.
Lacks commercial property management features.
Doesn’t offer in-depth leasing customizations.
Users have to manually match transactions to bank entries during reconciliation.

Suite Support

Ticket support is available for all subscribers 365 days a year, with varying additional tiers of support depending on pricing. Priority support is available for add-on purchase for Growth plans; Premium plans include this as well as access to a dedicated growth consultant to provide coaching and tools. The vendor also offers onboarding assistance for an additional fee.

Self-help resources include a comprehensive inventory of articles in the help center section of the vendor’s website.

Email: Not specified. Support will respond to tickets via email.

Phone: No phone number listed. Available for Growth and Premium subscribers from 9 a.m. to 8 p.m. EST, Monday through Friday.

Training: Login to the Buildium Academy to receive comprehensive training on a wide range of topics, including onboarding, lead conversions, maintenance and management.

Tickets: Log in to raise a ticket from the help center section.