Intradiem Reviews & Pricing

by Intradiem | Founded 1995, Alpharetta, GA

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Overview Pricing Benefits Reviews Features

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What is Intradiem?

Industry Specialties: Serves all industries

Intradiem helps customer service teams automate and streamline their daily operations based on real-time data and service requirements. Users can leverage AI-powered technology to process large volumes of data and take instant actions according to defined rules. Along with better employee engagement, it improves productivity and efficiency, leading to quality customer experiences.

Its main attributes include staffing, call handling, analytics, process automation and more.

PRICE

COMPANY SIZE

DEPLOYMENT

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User Sentiment

Based on 16 reviews:

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Product Screenshots and Videos

Intradiem Pricing

Based on our most recent analysis, Intradiem pricing starts at $0.

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Starting From: $0
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

Intradiem is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Intradiem:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Intradiem Benefits and Insights

Why use Intradiem?

Key differentiators & advantages of Intradiem

Improve Staffing: Track labor costs to keep them within budget and seamlessly adjust staffing based on customer demands.
Better Adherence: Ensure agents adhere to the schedule, reduce manual entries and save manager time for more important activities.
Streamline Call Handling: Access and analyze agent-state data. Schedule alerts for agents when exceeding predetermined thresholds.
Higher Back Office Productivity: Detect performance drags automatically and enable real-time prompts for improvement. Supports both on-location and remote working agents.
Real-Time Tracking: Utilize actionable insights to keep track of agent activities and alert them during low times.
Seamless Call Compliance: Provide disclosure scripts like regulatory requirements based on a caller’s location on the agent’s desktop throughout the call.

Industry Expertise

Caters to contact center teams across all industries.

Intradiem Reviews

Average customer reviews & user sentiment summary for Intradiem:

16 reviews

88%

of users would recommend this product

Key Features

Employee Engagement: Streamline training based on the schedule and service demand and deliver it directly to agents’ desktops.
- Facilitates coaching with automatic prompts during idle time.
- Delivers work updates and off-phone tasks to agents at the right time during their shifts with real-time automation.
- Provides surprise breaks, birthday wishes and other personalized messages.
Automated Staffing: Monitor attendance and update schedules automatically. Allows intraday staffing adjustments by monitoring volume fluctuations and offering VOT and VTO to agents. Balance resources across channels like call, web, chat and more to maintain service levels.
Call Handling: Prompt agents to access help and return customer calls on surpassing the threshold for ACW (after-call work) time. Monitor various call handling states like caller hold time.
Analytics: Track agent activities and set alerts for productivity fluctuations. Monitor excess time spent on specific tasks to get help from supervisors for solving problems.
Back Office Automation: Reduce idle time, enhance productivity and optimize costs by automating back-office activities and standardizing data.
- Make data-based adjustments and enhance productivity.
- Enable real-time alerts and offer assistance to agents.
- Track time spent on various activities and alert supervisors for extra time spent.
- Monitor mouse and keyboard usage to track idle time.

Limitations

At the time of this review, these are the limitations according to user feedback:

Unrealistic implementation timelines.
Glitchy training and schedule updates.
Lacks mobile learning capabilities.

Suite Support

Users can log in on the Support Portal for 24/7 customer support.

Email: [email protected].

Phone: (888) 566-9457 Monday-Friday, 7 a.m. to 7 p.m. EST (US), and 8 a.m. to 5 p.m. GMT (UK).

Training: WebHelp knowledge base and a training strategy session to review training options. Supplemental resources and automation professionals are also available to answer questions.

Tickets: Not listed.