Erply vs Hike POS

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Our analysts compared Erply vs Hike POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Erply is a cloud-based point-of-sale (POS) system designed to streamline operations for retail businesses of all sizes. It offers features like inventory management, sales tracking, customer relationship management, and reporting. While it caters to a broad range, its strengths lie in its affordability, scalability, and ease of use, making it ideal for startups, small businesses, and franchises. Erply boasts a user-friendly interface and mobile accessibility, allowing for quick setup and on-the-go management. Inventory control is a highlight, with features like barcode scanning, purchase orders, and stock level alerts minimizing stockouts and optimizing ordering. Sales tracking and reporting provide valuable insights into customer behavior and product performance, aiding informed decision-making. Compared to similar POS systems, Erply often stands out for its transparent pricing structure, typically starting at a lower monthly fee per user than competitors. However, its feature set might not be as extensive as some enterprise-level solutions. User reviews generally praise its intuitive interface, helpful customer support, and value for money, but some mention limitations in advanced reporting and customization options. Ultimately, Erply's suitability depends on your specific needs and budget. If you prioritize affordability, ease of use, and core POS functionalities, it's a strong contender. However, if you require in-depth reporting or extensive customization, exploring other options might be prudent.

Pros
  • Affordable
  • Easy to use
  • Mobile accessible
  • Good inventory control
  • Helpful support
Cons
  • Limited reporting
  • Basic customization
  • Not ideal for large enterprises
  • May lack some advanced features
  • Occasional integration issues
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Hike POS is a cloud-based point-of-sale software designed for adventure and leisure businesses like ski shops, bike rentals, and escape rooms. It streamlines operations with inventory management, online bookings, and rental tracking. Its mobile-first interface makes it easy to manage sales and customer interactions on the go. Hike POS boasts features like membership programs, loyalty rewards, and automated marketing tools, fostering customer engagement and repeat business. Users praise its intuitive interface, robust reporting, and seamless integrations with popular payment gateways and accounting platforms. Compared to other POS systems, Hike POS stands out for its industry-specific features, flexible pricing plans based on user count, and exceptional customer support. While it may lack some advanced functionalities of enterprise-level solutions, Hike POS shines for its affordability and ease of use, making it a strong contender for small and medium-sized businesses in the adventure and leisure industry.

Pros
  • Easy to use
  • Mobile-first interface
  • Industry-specific features
  • Robust reporting
  • Great customer support
Cons
  • Limited advanced features
  • Occasional glitches
  • Pricier than some options
  • Click-intensive tasks
  • Mobile app can be clunky
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$29 Monthly, Quote-based
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Tailored to your specific needs
$19 Monthly, Freemium
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Simplified Operations: Manage your entire business from one user-friendly platform, streamlining tasks and saving time.
  • Enhanced Efficiency: Boost productivity with features like mobile POS, barcode scanning, and automated purchase orders.
  • Smarter Inventory Control: Reduce stockouts and optimize ordering with real-time inventory tracking, alerts, and reports.
  • Data-Driven Decisions: Gain valuable insights into sales trends, customer behavior, and product performance with comprehensive reporting.
  • Improved Customer Experience: Offer faster checkout, loyalty programs, and targeted promotions to keep customers happy and coming back.
  • Scalability for Growth: Easily adapt Erply to your evolving needs, whether you're a startup or expanding your business.
  • Cost-Effective Solution: Enjoy transparent pricing and avoid expensive hardware investments with this cloud-based software.
  • Accessibility on the Go: Manage your business from anywhere with the mobile app, ensuring uninterrupted operations.
  • Reliable Support: Get expert assistance from the Erply team whenever you need it, maximizing your software's potential.
  • Peace of Mind: Securely store your data in the cloud and benefit from regular backups and automatic updates.
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  • Boost Efficiency, Save Time: Shorten checkout lines, automate repetitive tasks, and manage inventory seamlessly, freeing up your time to focus on what matters most - your customers and growing your business.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales reports and real-time inventory tracking. Make informed decisions about purchasing, promotions, and staffing based on accurate data.
  • Happy Customers, Repeat Business: Offer a smooth and personalized shopping experience with omnichannel capabilities, flexible payment options, and loyalty programs. Keep customers coming back for more.
  • Scalability for the Future: Easily adapt Hike POS to your evolving needs, whether you're a small startup or an expanding enterprise. Add new stores, manage multiple locations, and integrate with other business tools effortlessly.
  • Peace of Mind with Security: Enjoy secure cloud-based storage with industry-standard encryption and data protection. Rest assured knowing your business information is safe and accessible from anywhere.
  • Effortless Setup and Use: Get started quickly with a user-friendly interface and intuitive design. Hike POS is easy to learn and navigate, even for non-technical users. No need for expensive IT support.
  • Affordable and Transparent Pricing: Choose a plan that fits your budget and needs. Hike POS offers transparent pricing with no hidden fees, so you know exactly what you're paying for.
  • Always Connected, Always Supported: Access your POS system and get help anytime, anywhere with 24/7 customer support. Hike's dedicated team is always available to answer your questions and assist you.
  • Join a Thriving Community: Benefit from a network of successful Hike POS users who share best practices, tips, and insights. Learn from others and contribute to the community's growth.
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  • Secure POS: Grow the business with a time-saving and cost-effective, integrated point of sale interface. Process payments, gather customer information, manage inventory, offer rewards, share promotions and more using convenient tools and systematic functionalities for a smooth transaction experience. 
  • Online Inventory Management: Eliminate the errors of manual data management and control the inventory process online using a cloud-based solution. Access sales and stock levels, view gift card balances and manage products across multiple locations on a single dashboard. Update product price, upload relevant images, change item description, track merchandise movement and more for an efficient workflow. 
  • Integrated Payments: Let customers pay using credit and debit cards, store credit, gift cards, contactless payments and more. Save transaction costs with enhanced payment equipment, modem integration and secure solutions. Get fraud-protecting hardware, reduced chargebacks and economical payment rates on a PCI-compliant, secure system. 
  • Business Reports: Get a quick overview of business operations with customizable, data-backed reports. View and manage product information, monitor employee activity, get in-depth sales information, review store performance indicators and more. 
  • Third-Party Integration: Systemize the business workflow with custom integrations, ERP solutions, plugins, add-ons, POS applications, BI tools and more using intuitive APIs. Connect the POS system with third-party applications and benefit from a dynamic business management solution.  
  • Customer Relationship Management: Manage and improve communication strategies to boost customer base and increase revenue. Provide a personalized experience with targeted campaigns, interest-based promotions, special greetings, unique discounts and more. Review customer profiles to create loyalty programs, offer gift cards, marketing emails, event invites and more to boost business outreach. Get individual training and troubleshooting options. 
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  • Inventory Management: Categorize products, add descriptions, update status, use barcodes, count merchandise, set reminders, transfer stocks and more. Create purchase orders and record supplier information for automated assignment of orders. Customize tax rates, apply price margins and schedule inventory counts on an easy-to-use system. 
  • Reporting: Leverage powerful analytics and real-time reporting capabilities to evaluate business performance. Keep track of payments, gift cards, transactions, account sales and returns. Analyze employee activity, customer profiles, product performance and create custom reports to understand the business better. 
  • Faster Checkouts: Record payments, park orders, apply discounts, process returns, add taxes, set credit limits and more for a seamless customer service experience. 
  • Integrations: Integrate with eCommerce platforms like Shopify, QuickBooks, BigCommerce and WooCommerce to streamline all business operations with smooth data syncs and a consolidated dashboard. 
  • Store Management: Generate daily totals reports, set individual staff pins, view order history, process returns and perform calculations on a cloud-based platform.
  • Customer Marketing: Create individual customer profiles to organize crucial information in one place. Analyze directories to offer gift cards, build loyalty programs, send personalized emails, identify current trends and boost customer retention. 
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Product Ranking

#68

among all
POS Software

#240

among all
POS Software

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Analyst Rating Summary

82
77
83
42
78
100
60
100
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Integration and Extensibility
Payment Transactions and Cash Management
Types of POS
Reporting and Insights
Inventory Management
Customer and Loyalty Management
Employee Management
Reporting and Insights
Inventory Management
Types of POS

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Erply
Hike POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 83 78 60 87 75 100 59 88 86 68 100 42 100 100 87 75 83 41 88 76 61 87 0 25 50 75 100
83%
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33%
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67%
80%
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100%
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60%
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40%
100%
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89%
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11%
89%
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11%
71%
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29%
71%
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29%
100%
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67%
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33%
20%
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80%
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88%
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12%
88%
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70%
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67%
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33%
56%
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44%
100%
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88%
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12%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
80%
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20%

User Sentiment Summary

Great User Sentiment 65 reviews
Great User Sentiment 41 reviews
86%
of users recommend this product

Erply has a 'great' User Satisfaction Rating of 86% when considering 65 user reviews from 5 recognized software review sites.

81%
of users recommend this product

Hike POS has a 'great' User Satisfaction Rating of 81% when considering 41 user reviews from 2 recognized software review sites.

4.1 (5)
n/a
3.6 (11)
4.2 (6)
4.33 (26)
4.0 (35)
4.7 (22)
n/a
2.0 (1)
n/a

Awards

SelectHub research analysts have evaluated Erply and concluded it earns best-in-class honors for Payment Transactions and Cash Management and Types of POS.

Payment Transactions and Cash Management Award
Types of POS Award

SelectHub research analysts have evaluated Hike POS and concluded it earns best-in-class honors for Customer and Loyalty Management.

Customer and Loyalty Management Award

Synopsis of User Ratings and Reviews

Cloud-based and accessible: Manage your business from anywhere with an internet connection. No software installation required.
User-friendly interface: Intuitive design praised for being easy to learn and navigate, even for non-tech-savvy users.
Scalability and customization: Adapts to various business sizes and needs with customizable features and optional add-on modules.
Inventory management: Real-time tracking, alerts, and multi-location support help businesses avoid stockouts and optimize stock levels.
Integrations: Connects with popular accounting, marketing, and e-commerce platforms, streamlining operations and centralizing data.
Reporting and analytics: Generate sales reports, track trends, and gain insights into business performance with built-in tools.
Mobile app: Manage sales, inventory, and employees on the go with the iOS and Android app (availability may vary by plan).
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Streamlined Checkout & Efficiency: Users praise Hike POS for speeding up transactions with features like self-checkout kiosks, mobile checkout, and express lanes, reducing wait times and queues. One bakery owner shared how Hike POS cut their average checkout time in half.
Inventory Management Made Easy: Real-time stock tracking, automated purchase orders, and low-stock alerts are lauded for keeping inventory levels optimal and preventing stockouts. A clothing boutique owner appreciates how Hike POS helps them avoid losing sales due to overselling.
Actionable Data & Insights: Users value the comprehensive sales reports, customer behavior analytics, and customizable dashboards that provide data-driven insights. A restaurant owner credits Hike POS with helping them identify peak sales hours and optimize staffing.
Seamless Omnichannel Experience: Users love the omnichannel capabilities that integrate online stores, mobile apps, and physical locations. A bookstore owner highlights how Hike POS simplifies online orders and in-store pickup, creating a smooth experience for customers.
Exceptional Customer Support: Users rave about the 24/7 customer support via phone, email, and live chat. A cafe owner appreciates the prompt and helpful assistance they receive whenever they need it.
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Limited offline functionality: While the mobile app offers some features, core functionalities like sales processing require an internet connection.
Integration complexity: Setting up certain integrations can be technical and require developer assistance, adding extra cost and time.
Occasional inventory discrepancies: Some users report encountering inventory inaccuracies, requiring manual reconciliation.
Customer support wait times: Users sometimes experience long wait times for email and phone support, with varying representative expertise.
Cost considerations: While affordable for smaller businesses, pricing can become expensive for larger businesses with additional module needs.
Limited reporting customization: Pre-built reports may not fully meet complex reporting needs, requiring additional tools or workarounds.
Mobile app limitations: Not all features available on the desktop platform are accessible in the mobile app, potentially hindering on-the-go management.
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Unreliable iPad App: Users reported frequent crashes, freezes, and connection issues with the iPad app, requiring daily reinstallation for basic functionality. Data inaccuracies and random currency changes were also mentioned.
Limited Reporting: Hike was criticized for its lack of in-depth reports, making it difficult to generate custom reports and gain insights into sales and inventory. Data syncing issues with customer details and sales were also reported.
Click-intensive Interface: Users found the interface repetitive and click-intensive, requiring multiple actions for tasks like purchase orders. Limited "apply to all" functionality and occasional browser compatibility issues (mainly with Chrome recommended) were additional pain points.
Customer Support Concerns: The lack of phone support and reliance solely on live chat was a concern for some users. Repetitive troubleshooting suggestions and unresolved issues despite contacting support were also reported.
Other Potential Drawbacks: While generally praised for ease of use, Hike might not be ideal for businesses with complex product variations. Occasional lag and performance issues, as well as a less intuitive interface for some users, were also mentioned as potential drawbacks.
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Erply, a cloud-based POS system, garners consistent praise for its user-friendly interface and adaptability. Businesses of various sizes appreciate its intuitive design, readily accessible cloud storage, and the ability to scale alongside their needs. Real-time inventory tracking, comprehensive integrations with popular platforms, and a convenient mobile app further enhance its appeal. However, potential users should be aware of limitations in offline functionality, occasional inventory discrepancies, and varying experiences with customer support. When compared to direct competitors like Square and Shopify POS, Erply shines in its robust inventory management and multi-location support, catering well to businesses with complex stock requirements. However, Square offers a simpler setup and more competitive pricing, while Shopify POS seamlessly integrates with its e-commerce platform, making it ideal for online-focused businesses. Ultimately, the best choice depends on individual needs and priorities. For users prioritizing ease of use and adaptability, Erply's intuitive interface and cloud-based access prove highly advantageous. Conversely, businesses requiring advanced offline functionality or extensive integrations might find Square or Shopify POS more suitable. By carefully considering user feedback on Erply's strengths and weaknesses, businesses can make informed decisions aligned with their specific requirements.

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Hike POS garners mixed reviews from users, often contrasting its user-friendly interface and 24/7 chat support with limitations in reporting, reliability, and certain functionalities. While praised for its ease of use compared to competitors like Square and Shopify POS (especially for non-tech-savvy users), Hike struggles with stability issues on its iPad app, leading to crashes, data inaccuracies, and even daily reinstallation needs. This unreliability can be a dealbreaker for businesses requiring consistent performance. Reporting capabilities are another point of contention. Users find Hike's reports basic and lack customization options compared to Square's robust analytics or Vend's detailed inventory insights. This makes it difficult to gain in-depth business intelligence, a crucial aspect for informed decision-making. While Hike boasts 24/7 chat support, some users report repetitive troubleshooting suggestions and unresolved issues, raising concerns about the effectiveness of their support structure. However, Hike shines in its user-friendly interface and affordable pricing. Users appreciate its intuitive layout and straightforward functionalities, making it a good option for small businesses with basic POS needs. Additionally, its 24/7 chat support, though lacking phone options, caters to those seeking readily available assistance. Ultimately, Hike's value proposition hinges on prioritizing ease of use and affordability over advanced features and robust reporting. Businesses requiring in-depth data analysis or seamless app stability might need to consider alternatives like Square or Vend.

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