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What is ConnectWise Automate?

Industry Specialties: Business management, sales and marketing, finance and billing, IT management, service management, scalable service delivery and cloud services

ConnectWise Automate is an RMM solution containing original scripts, real-time supervision and automation capabilities that help provide authentic value to service deliveries, allowing users to do more with less.

It tracks and governs IT resources in a centralized location. Asset discovery, endpoint management, patching and remote control sessions are just some of its various modules.
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#70

ConnectWise Automate is ranked #70 in the PSA Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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ConnectWise Automate Benefits and Insights

Why use ConnectWise Automate?

Key differentiators & advantages of ConnectWise Automate

  • Network Discovery: Automate network scans that allocate up-to-date records of supported devices and solutions. 
  • Agent Deployments: Initiate automatic agent deployment for approved endpoints. It also allows users to access workgroup atmospheres and active directory group policies. 
  • Asset Inventory Types: Obtain full visibility into virtual machines and network devices. Users may also evaluate agent and agentless asset inventories. 
  • Desktop & Server Management: Work with at-a-glance inventories and more than 100 desktop and service management commands. Link various commands and transform them into automatic tasks. 
  • Virtualization: Leverage six agentless infrastructure managements for Hyper-V and VMWare with the virtualization manager apparatus. 
  • PSA Integrations: Link ConnectWise Automate with PSA solutions to streamline the billing and patch management processes for invoices. 
  • Issue Management: Activate scripts and duties with Powershell and Windows command terminals without disturbing end-users' work. Users may also manage device activity and automate issue alerts and solutions. 

Industry Expertise

ConnectWise consists of tech lovers who wish to make IT better by further pushing the industry with various solutions. Since 1982, it's helped technology solution providers (TSPs) nationally and globally. Its values include partner success, innovation, playing as a team, loving what they do and more. Its industries include business management, finance and billing, IT management, cloud services and more.

Key Features

  • Asset Discovery: Recognize device statuses, access all devices and develop device accountability. 
  • Endpoint Management: Gain access to RMM endpoints that customers manage to superintend issues and downtimes. 
  • Patching: Schedule and ratify deployment and compliance patches automatically. 
  • Monitoring: Watch issues and expeditiously resolve them without interrupting end users. 
  • Automation: Automate routine duties to optimize expenses. 
  • Remote Control Sessions: Utilize one source to watch and document remote control sessions. Leverage video recordings of distant sessions with the extended auditing function that accesses mobile device cameras, allowing users to view what's happening on a customer's site. 
  • Report Designer: Access several report templates that showcase patron health, patch compliance and remote access details. 

Limitations

With any software, it's essential to be mindful of its shortcomings before buying and implementing the solution. While it comes with excellent functionality, ConnectWise Automate is no exception. These are the known limitations of the system based on user feedback:

  •  Software navigation is cumbersome. 
  •  Users need classes and training for almost every feature in the system.  
  •  It only runs on Windows and MySQL on the backend. 
  •  Keeping MySQL regulated for atmosphere size is challenging. 

Suite Support

mail_outlineEmail: Email support is not available at this time, but users may conduct live chats with ConnectWise representatives between 5 p.m. to 9 a.m. EST.
phonePhone: For phone support, users may dial 800-671-6898.
schoolTraining: Users may sign in to the ConnectWise University portal for exclusive educational and training tools online.
local_offerTickets: For ticket support, users may fill out the ticket on ConnectWise's support page.
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