Categories   >   Care Coordination Software
Last Reviewed: November 22nd, 2024

Best Care Coordination Software Of 2024

What is Care Coordination Software?

Care Coordination Software is a digital platform designed to streamline patient care across a continuum of healthcare services. The software addresses problems of fragmented patient care, miscommunication among care providers, and administrative inefficiencies. Its core value lies in improving patient outcomes, reducing costs, and facilitating collaborative care. Profound benefit areas include seamless care transitions, real-time team communication, and enhanced patient engagement. Key features include centralized patient data, task management, secure messaging, and real-time alerting. The emerging AI-based predictive analysis is an exciting development. Major users include healthcare practitioners, hospitals, long-term care facilities, and any institution emphasizing coordinated care. However, efficacy hinges on integration with existing electronic health record systems and user immersion. In sum, Care Coordination Software presents a robust solution for cohesive patient care across multiple facets, subject to successful integration and user engagement.

What Are The Key Benefits of Care Coordination Software?

  • Improves patient care outcomes
  • Facilitates real-time communication
  • Streamlines administrative tasks
  • Enhances patient engagement
  • Simplifies care transitions
  • Centralizes patient data
  • Supports efficient task management
  • Generates real-time alerts
  • Promotes collaborative care
  • Reduces healthcare costs
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Overall

Based on the latest available data collected by SelectHub for 85 solutions, we determined the following solutions are the best Care Coordination Software overall:

Therap
Therap
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Why We Picked Therap

Is Therap all it's cracked up to be, or does it fall flat? User reviews from the past year present a mixed bag when it comes to Therap's software for managing home health tasks. Some users appreciate specific features, like the robust documentation and scheduling tools, highlighting how these features save time and reduce errors. However, a recurring gripe among users is the platform's clunky interface and lack of intuitive design, with some even comparing it to outdated systems. This is particularly important because an intuitive interface is crucial for healthcare professionals who need to access information quickly and efficiently. While Therap offers a comprehensive suite of features, its user-friendliness seems to be a point of contention. This suggests that Therap might be best suited for larger agencies with dedicated IT support that can help staff navigate the complexities of the software, rather than smaller providers looking for a more intuitive, out-of-the-box solution.

Pros & Cons

  • Electronic Visit Verification: Users applaud Therap's integrated EVV features, highlighting how they streamline the verification process for home health visits and ensure accurate billing.
  • Simplified Scheduling: Therap's scheduling tools are praised for simplifying the often-complex task of coordinating home health visits, leading to fewer scheduling conflicts and improved caregiver utilization.
  • Improved Communication: Users consistently praise Therap's communication features, such as secure messaging and real-time updates, for fostering seamless information sharing between agencies, caregivers, and clients' families.
  • Reduced Paperwork: Therap's electronic documentation features are repeatedly commended for minimizing reliance on paper records, resulting in reduced administrative burden and improved record accuracy.
  • Steep Learning Curve: Users have reported that Therap's numerous features and clunky interface make it difficult to learn and navigate efficiently, especially for agencies transitioning from simpler software.
  • Cumbersome Documentation: Many users express frustration with the amount of clicking and scrolling required to complete documentation, impacting their workflow and efficiency.
  • Limited Customization: Agencies have noted their inability to tailor certain features or reports to their specific needs, limiting Therap's adaptability to diverse workflows.
  • Occasional Technical Issues: Users have mentioned experiencing occasional glitches, error messages, and slow loading times, which can disrupt workflow and cause frustration.

Key Features

  • Audits and Quality Assurance: Customize settings to fit accreditation regulations and industry standards. Access detailed assessments, audit trails and analytics to ensure quality and compliance. 
  • Case Management: Access client documentation for in-person and virtual visits, established goals and billing information from one place. 
  • Electronic Billing: Manage documentation for direct services and claim reconciliations. Set custom billing rules for services offered. 
  • EHR: Communicate across an organization and keep track of important documents, forms, patient health records, medication records, billing and analytics in one place. Participate in a particular state’s Health Information Exchange. 
  • EVV: Adhere to the 21st Century CURES Act with electronic visit verification. Provide a mobile check-in application which includes date and time stamps, GPS location and electronic signatures. 
  • Employment and Benefit Tracking: Provide vocational rehab and community employment services. Offer job discovery tools and support while tracking applications, interviews and milestones. 
  • Incident Reporting and Management: Submit reports for on-the-job incidents and access tools for following up and investigating. Track discrepancies and data for incident trends. 
  • Individual Budgeting and Billing: Create and manage budgets by creating strategies and allocating funds. Allow budget proposal submissions and track spending against authorized funding. 
  • Information and Referral: Customize assessments and surveys to collect information relating to demographics, referral sources and caregivers. Assign tasks to team members and track trends in real time. 
  • Intake and Eligibility: Streamline HR services into one platform with online checklists and assessments. Manage individual candidate eligibility and access submissions for review. 
  • Mobile Applications: Access the software suite and communicate with coworkers remotely using any iOS or Android device. 
  • Performance Dashboard: View analytic dashboards for incident reporting, data-driven outcomes, health tracking, billing and demographics. Track data for a range of subcategories within each dashboard. 
  • Person-Centered Planning Tools: Access online tools to help create and implement plans to reach goals. Set strategies for carrying out plans. 
  • Priority & Waiting List Management: Create questionnaires to gather client information. Use waiting lists to organize applicants based on priority. 
  • Service, Goals and Outcome Tracking: Access client goals and plans, as well as progress notes using a mobile app or computer. Connect to billing and claim information to log services rendered at the point of contact. 
  • Waiver Slot Management: Check clients’ eligibility or status for Medicaid in real time. Access state regulations to manage priority placement or assist in transferring waivers. 
PointClickCare
PointClickCare
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Why We Picked PointClickCare

PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.

A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

Pros & Cons

  • Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
  • Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
  • Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
  • Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
  • Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
  • Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.

Key Features

  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
Carbon Health
Carbon Health
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Why We Picked Carbon Health

User reviews from the past year paint a mixed picture of the software, with some praising its ease of use and comprehensive features, while others criticize its reliability and customer support.

Many users find Carbon Health's user-friendly interface and intuitive design to be a major strength. They appreciate the software's ability to streamline their workflow, making it easier to manage appointments, chart patient records, and process claims. For example, one user raved about the software's "seamless integration" with their existing practice management system, which allowed them to "easily access patient information and schedule appointments." Another user praised the software's "intuitive design," which made it "easy to learn and use, even for staff who are not tech-savvy."

However, some users have expressed concerns about Carbon Health's reliability and customer support. They report experiencing frequent glitches and bugs, which can disrupt their workflow and lead to frustration. One user complained about the software's "frequent crashes," which "caused them to lose valuable data." Another user criticized the company's "lack of responsiveness" to their support requests, which they found "unacceptable."

Overall, Carbon Health seems to be a good fit for smaller practices that are looking for a user-friendly and affordable EHR solution. However, larger practices or those with complex needs may want to consider other options, as Carbon Health's reliability and customer support have been called into question.

Pros & Cons

  • Easy Scheduling: Users appreciate the convenience of booking appointments online, often noting that it's simpler than traditional methods.
  • Virtual Care: Many users highlight the ease of accessing virtual appointments, especially for routine checkups or follow-ups.
  • Communication: Users often praise the platform's communication features, such as the ability to message their providers directly.
  • Accessibility: Users find the platform's accessibility features, like the ability to view lab results online, to be helpful.
  • Appointment Scheduling: Some users have reported difficulty scheduling appointments, particularly for urgent care needs. They've mentioned long wait times and limited availability, which can be frustrating when seeking timely medical attention.
  • Communication: Communication issues have been a recurring theme in user feedback. Some users have expressed dissatisfaction with the responsiveness of Carbon Health's customer support team, particularly when dealing with billing inquiries or technical problems.
  • Lab Results: Accessing lab results has been a point of contention for some users. They've reported delays in receiving results and difficulties navigating the platform to find the information they need. This can be particularly concerning for patients who need to monitor their health closely.
  • User Interface: The user interface has been criticized by some users for being clunky and difficult to navigate. They've found it challenging to locate specific information or complete tasks efficiently, which can be frustrating for users who are already dealing with health concerns.

Key Features

  • Scheduling: Embed scheduling widgets into existing websites. Manage patient appointments and coordinate with physicians and on-call scheduling. 
  • EMR: Access digitized patient medical records from any web-based devices. Secure data without additional software. 
  • Billing and Invoicing: Extract and authenticate patient insurance codes instantly. Utilize online billing to charge patients via the app and receive payments securely. 
  • Reminders: Receive in-app alerts for patient appointments. Send automated lab updates and pill reminders to patients. 
  • Digital Onboarding: Streamline the onboarding process with access to patients’ medical and billing history. Maintain updated digital records. 
  • Instant Messaging: Connect with doctors for a second opinion and communicate with patients remotely using live chats. 
  • Digital Prescription: Upload and fill E-prescriptions using electronic signatures for verification. 
  • Advanced Analytics: Utilize machine learning for possible diagnosis and continuous analysis to optimize patient-doctor interactions. 
  • Security: Keep PHI secure and HIPAA compliant using in-built procedures and controls. 
Axxess
Axxess
Start Price
$899
Per User, Monthly
Company Size
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Why We Picked Axxess

Axxess is a comprehensive software solution specifically designed for the home health industry. It allows users to streamline operations, improve patient care, and ensure regulatory compliance. By streamlining scheduling, automating claims processing, improving reimbursements and optimizing patient intake processes, Axxess empowers healthcare providers to deliver high-quality care while increasing revenue.

The software's real-time updates and mobile accessibility enhance communication and collaboration among care teams. Axxess also plays a crucial role in revenue cycle management by alerting users to incompatible groupings, offering payment overviews and changes and providing insights into financial performance. Features like the PDGM Center and quality assurance tools help providers navigate complex reimbursement models and maintain compliance. However, users have reported some areas for improvement, such as customer support response times, additional costs and occasional system glitches.

Overall, Axxess offers users a user-friendly platform with expansive capabilities for users in the home health industry, but its pricing structure may be prohibitive for smaller agencies.

Pros & Cons

  • Functionality: The system schedules/deletes multiple tasks at a time, eliminates paper charting and simplifies finding patient reports. It offers pre-built templates with self-explanatory fields to quicken documentation and compliance. Users appreciated how easy it is to add new clients and staff and streamline billing.
  • Easy-to-Use: Reviewers note that the product has a user-friendly interface and streamlines transitioning between modules while providing access to multiple agencies with a single login.
  • Communication: According to users who mentioned communication, the application streamlines office communication, organizes referral providers and simplifies patient care planning.
  • Mobile Accessibility: Users appreciate the ability to use their mobile devices to enter data or complete documents.
  • Customer Service: Users mentioned long wait times for ticket resolution, slow customer support and ineffective responses from service agents.
  • Glitches: Reviewers who talked about lag said that the application sometimes encounters glitches with crucial information disappearing from care plans.
  • Updates: Constant and clunky updates log users out frequently, while too many pop-up notifications are distracting, reviewers noted.

Key Features

  • Scheduling: Schedule and track visits in real time, view upcoming visits, document missed visits and more. Communicate securely with clinicians while getting real-time access to care plans. Verify visits at the point of care while eliminating potential fraud and ensuring compliance. Use a color-coded calendar to plan time and enable a native feature via the built-in timing log to ensure visits don’t overlap.
  • Mobile Access: Manage organizational work anytime, anywhere using OASIS-ready point of care. Access care plans, monitor and schedule visits, and capture patient signatures. Care for patients while documenting visits, even without an internet connection. Communicate with caregivers while accurately documenting point of care.
  • Claims Management: Focus on providing care and growing business by automating claims processing. Track, submit, update and adjust claims automatically while accessing them in real time on any device. Monitor operations using robust and fully integrated reporting dashboards.
  • PDGM Center: View patients on the cusp of a LUPA alert and assess your expected payment amount according to clinical groupings
  • Patient Intake: Admit patients via referrals, view payers and confirm eligibility. Add diagnosis and map to the MO questions to see if it follows the PDGM payment model. Include advanced directives. Save time on admin work by moving patients into a pending patient status, where you can start adding consent forms and other patient information, like pictures. Transfer all the information to the chart along with medications once the patient status changes to active.
  • OASIS Assessment: Click on OASIS-E Start of Care to start an assessment of your patient. View alerts or discrepancies in the form of returned notes so you can fix issues and send the notes back for review again. Use the Oasis scrubber to check for errors and missed questions in the summary of care.
  • Medication Compliance: Force run printable major and minor drug interactions whenever there is a medication change by a clinician
  • Care Plan: Build care plans with orders for discipline and treatment with problem statements for home health aide requirements and Medicaid aide services, rehabilitation potential and training and education resources. Use talk-to-text to add visit notes.
  • Quality Assurance Center: Review and sort pending items for nurses to either approve or return and check if patients are improving or declining over 60-day recertification periods. Eliminate duplication and overlaps using multiple filters while staying survey-ready through compliance workflows.
  • Reports: Generate patient reports, billing and financial reports, payroll reports, schedule reports, EVV reports and statistical reports that can all be exported to Excel.
HHAeXchange
HHAeXchange
Start Price
$375
Monthly
Company Size
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Why We Picked HHAeXchange

HHAeXchange is a popular choice for home health agencies, but user reviews paint a mixed picture. While some users rave about the software's ease of use and its ability to streamline operations, others have expressed frustration with customer support and the lack of transparency in pricing.

One user, for example, described HHAeXchange as a "partner in my business," highlighting the software's ability to help agencies run smoothly. However, other users have complained about the lack of customer support, noting that they often have to wait days for a response.

HHAeXchange's pricing structure is also a point of contention. Some users have reported that the software is expensive, while others have said that it is worth the price.

Ultimately, HHAeXchange is best suited for agencies that are looking for a way to improve their efficiency and communication. However, it is important to note that the software is not without its drawbacks. If you are considering using HHAeXchange, it is important to do your research and read user reviews before making a decision.

Pros & Cons

  • Functionality: The system streamlines scheduling, billing and claims verification while offering multiple options to customize as per requirements, noted 82% of users who talked about the product’s functionality.
  • Easy-to-Use: Nearly 85% of reviewers emphasized that the product is simple to maneuver and its features require little training to use.
  • Reporting: The application generates easily customizable reports to reveal specific metrics while curtailing frauds and abuse through automatic electronic visit verification (EVV), said 79% of users who mentioned reporting.
  • Support: The application comes with sluggish customer support that is slow to respond to calls and tickets, noted 89% of users who talked about support.
  • Lags and Glitches: Nearly 83% of reviewers said that the system is slow to respond occasionally, and its GPS locator and time clock encounter glitches sometimes.
  • Cost: The product’s monthly subscription turns out to be expensive for new businesses, said approximately 80% of reviewers who talked about cost.

Key Features

  • Billing and Payroll: Streamline home care billing and payroll while ensuring accuracy and speed. Schedule right caregivers for patients by letting payers electronically send participant information. Track caregiver visits, check-ins and outs while monitoring missed or late visits. Send claims via a pre-billing scrubbing process. 
  • Clinical Information System: Collect patient observations and clinical data in real time at the point of care. Prompt patient-specific questions based on the severity of conditions while sending data for fast-paced intervention. Spot patient trends like fatigue or weight loss while tracking warning readmission signs for proactive care. 
  • Compliance: Monitor visit, caregiver and other compliances. Address state and federal compliance regulations. Identify loopholes in compliance processes while providing an improvement plan with best practices. 
  • EVV: Electronically verify visits for location, type, date and time-in and out of service performed. Automatically associate visits with schedules while authorizing services. Capture plan of care tasks and duties with EVV clock-out. 
  • Reporting: Determine business health while highlighting problem areas. Get an unbiased view of agency operations across the enterprise. Choose from over 200 reports on accounts, profitability, adherence, plan of care and more. Customize reports as per required format while automating report delivery to certain groups and individuals. 
  • Scheduling and Referrals: Manage patient schedules based on plan of care, authorizations and special needs while eliminating complications at the billing phase. Get alerts for overtime pay, potential shift overlaps, caregiver non-compliance, vacation conflicts or missed training. Get real-time notifications if caregivers miss visits. 
  • Case Coordination: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements. 
  • Claims Management: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements. 
  • Care Insights: Identify risks faster by leveraging caregiver engagement with members to improve overall health outcomes. Align with current value-based wellness management and care programs. Prevent avoidable risk escalations while reducing care expenses. Gather observations based on patient needs. 
Hubstaff
Hubstaff
Start Price
$4.99
Per User, Monthly
Company Size
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Why We Picked Hubstaff

Hubstaff, a time-tracking and productivity management software, has attracted a range of feedback from users. While many appreciate its user-friendly interface and comprehensive features, some have expressed concerns about its integration capabilities and customer support. Let's delve into the specifics.

Hubstaff's strengths lie in its detailed time tracking, insightful productivity analytics, and robust reporting tools. Users find these features particularly helpful for understanding where time is spent, identifying areas for improvement, and making informed decisions. The software's ability to track employee activity, including apps used and URLs visited, provides valuable insights into work patterns and potential distractions. Additionally, Hubstaff's project management capabilities, such as Kanban boards and agile project management tools, enable teams to streamline workflows and enhance collaboration. However, some users have noted that Hubstaff's integration with other systems could be improved, limiting its compatibility with existing workflows. Additionally, there have been some reports of inconsistent customer support experiences.

Hubstaff is well-suited for small to medium-sized businesses, especially those with remote teams or a need for precise project budget management. Its features cater to the specific challenges of managing a distributed workforce, providing transparency and accountability. However, larger enterprises with more complex requirements may find Hubstaff's functionality somewhat limited and may need to explore more robust solutions that offer greater customization and integration options. As the software landscape evolves rapidly, it's always recommended to check for the latest updates and reviews to make informed decisions.

Pros & Cons

  • Timesheet Automation: Hubstaff can automatically track time spent on tasks and projects, eliminating the need for manual timesheets. Hubstaff can also take randomized screenshots to help verify work hours.
  • Payroll and Invoicing: Hubstaff simplifies payroll and invoicing processes by automatically calculating employee hours and generating invoices based on tracked time. Hubstaff also offers integrations with popular payroll and accounting software.
  • Project Budgeting: Hubstaff helps businesses stay within budget by providing real-time insights into project costs. Hubstaff can also send alerts when projects are nearing their budget limits.
  • GPS Tracking: Hubstaff offers GPS tracking features for mobile teams, allowing businesses to monitor employee locations and ensure they are where they need to be. Hubstaff can also track mileage for expense reimbursement purposes.
  • Limited Customization: Hubstaff's reporting features may not be customizable enough for some users' needs, especially when it comes to exporting data in specific formats or generating custom reports.
  • Potential Privacy Concerns: Features like activity monitoring and screenshots can raise privacy concerns among employees, potentially leading to a sense of micromanagement and distrust.
  • Mobile App Limitations: The mobile app may lack some of the functionality available on the desktop version, which can be inconvenient for users who rely on their mobile devices for time tracking and task management.

Key Features

  • Timesheets: Timesheets are automatically built from employee punch-ins and punch-outs from applications or browsers. Timesheets can be edited by employees and approved or rejected by employers.  
  • Project Tracking: Time tracking can be broken down by project and task so employers can see exactly how much time is spent on each task. Individual tasks can be created by workers in-app while on the clock. 
  • Activity Tracking: Managers can track employee activity through keystrokes and mouse motion. Activity is displayed as a percentage, tracking activity for each second over a 10-minute period.  
  • Mobile Support: Mobile apps for iOS and Android allow employee tracking on the go. It can run in the background and relies on geofencing features to ensure employee productivity rather than activity levels. 
  • Scheduling: Managers can set team schedules and set employee shifts. Shifts can include hour limits, to-dos and specific task assignments. 
  • Payroll Management: It can utilize an employee’s timesheet and set pay rates to calculate paychecks. Reports of payments are automatically generated. Integrations allow pay issues to be handled completely automatically. 
  • Screenshots: The software allows for up to three screenshots to be taken within a 10-minute interval. Users and managers alike can see what screenshots were taken, and the feature is optional. 
  • Geofencing: Location services on mobile devices allow the app to track employee location and ensure they aren’t clocking in off-site. 
  • Reporting: Customizable reports give managers overarching views of their business and operations. Attendance, time off, locations and productivity trends can all be provided.  
  • Time Off Management: The software can implement time off policies, including holidays. Workers can have unique time off policies, and time off can be set by annual rates, accrual and negative balances. It also accounts for holidays. These can be implemented directly into the employee schedule.  
  • Notes: Managers and employees can leave notes on timesheet modifications, to-dos and others. Notes can be used to explain why a timesheet was altered, update progress on a project or leave a paper trail of any issues encountered. 
  • Integrations: More than 30 integrations allow in-depth and robust functionality. Integrations with platforms like Quickbooks enable payroll automation, and connections with Trello and others increase project tracking. 
TigerConnect
TigerConnect
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Why We Picked TigerConnect

Can TigerConnect help your healthcare organization reach new heights, or will it leave you feeling like you're stuck in the digital jungle? User reviews from the past year suggest that TigerConnect is a roaring success for many healthcare organizations, but like any apex predator, it has its weaknesses.

Users consistently praise TigerConnect for its user-friendly interface and robust features, such as role-based messaging and real-time alerts. For instance, one user raved about how TigerConnect streamlined their STEMI call process, replacing outdated pagers with a more efficient and reliable system. This ease of use is critical in fast-paced healthcare environments where every second counts. Another strength is its HIPAA compliance, which gives users peace of mind knowing that sensitive patient information is protected. However, some users have reported challenges with integration and less-than-stellar tech support. Specifically, integrating TigerConnect with existing EHR systems has been a pain point for some, creating a roadblock to seamless communication.

What sets TigerConnect apart is its focus on improving clinical workflows and patient care. Features like team activation and the ability to attach patient references to messages enable faster decision-making and more coordinated care. Imagine a scenario where a nurse can instantly alert the entire care team about a patient's deteriorating condition, including relevant medical history, with a single message. This level of streamlined communication can be a game-changer for patient outcomes.

TigerConnect is best suited for healthcare organizations of all sizes looking to enhance communication, streamline workflows, and improve patient care. Its robust features, ease of use, and focus on security make it a valuable tool for hospitals, clinics, and other healthcare providers. However, organizations with complex IT infrastructures should carefully consider the integration challenges and weigh them against the potential benefits.

Pros & Cons

  • Seamless Communication: TigerConnect enables efficient communication among healthcare providers through features like secure messaging, voice and video calling, and real-time alerts.
  • Improved Workflow Efficiency: The platform streamlines workflows with automated physician scheduling, role-based messaging, and integration capabilities with EHR and other healthcare systems.
  • Enhanced Patient Care: TigerConnect facilitates care coordination, patient engagement, and faster decision-making, ultimately contributing to improved patient outcomes and satisfaction.
  • User-Friendly Interface: Users consistently praise TigerConnect for its intuitive and easy-to-use interface, requiring minimal training and onboarding efforts.
  • Robust Security and Compliance: As a HIPAA-compliant and HITRUST-certified solution, TigerConnect prioritizes data security and privacy, ensuring the safe exchange of protected health information.
  • Limited Texting Features: Users have expressed dissatisfaction with the platform's texting capabilities, citing the inability to tag colleagues in messages, lack of new message notifications, and automatic message deletion after 30 days as significant drawbacks.
  • Technical Issues: Some users have reported experiencing bugs and glitches, including abrupt logouts, system crashes, and slow performance, which can be disruptive to workflow.
  • Difficult Integration: Integrating TigerConnect with existing EHR systems has proven to be a pain point for some users, leading to delays and frustration.
  • Unhelpful Customer Support: Some users have reported negative experiences with TigerConnect's customer support, describing it as unresponsive and unhelpful.

Key Features

  • Secure Messaging: End-to-end encryption ensures that all communications remain confidential and compliant with HIPAA regulations.
  • Role-Based Messaging: Allows users to send messages to specific roles (e.g., "On-Call Cardiologist") rather than individual users, streamlining communication.
  • Priority Messaging: Enables urgent messages to be flagged, ensuring they are seen and addressed promptly.
  • Message Recall: Provides the ability to recall sent messages, reducing the risk of miscommunication or errors.
  • Read Receipts: Confirms when messages have been read, enhancing accountability and follow-up.
  • Voice and Video Calling: Facilitates real-time voice and video communication directly within the app, supporting telehealth and remote consultations.
  • File Sharing: Securely shares patient files, images, and documents, ensuring all team members have access to necessary information.
  • Broadcast Messaging: Sends important announcements to large groups or entire departments quickly and efficiently.
  • Integration with EHR Systems: Seamlessly integrates with electronic health record systems, allowing for easy access to patient data and streamlined workflows.
  • On-Call Scheduling: Manages and displays on-call schedules, ensuring the right personnel are contacted during emergencies.
  • Audit Trails: Maintains detailed logs of all communications for compliance and auditing purposes.
  • Customizable Workflows: Tailors communication workflows to fit the specific needs of different departments or teams.
  • Mobile and Desktop Access: Provides flexibility with apps available for both mobile devices and desktop computers.
  • Group Messaging: Facilitates team collaboration by allowing multiple users to participate in a single conversation thread.
  • Patient Communication: Enables secure messaging with patients, enhancing patient engagement and care coordination.
  • Analytics and Reporting: Offers insights into communication patterns and performance metrics, helping to identify areas for improvement.
  • Directory Services: Provides a comprehensive directory of all staff members, making it easy to find and contact colleagues.
  • Custom Alerts and Notifications: Configures alerts and notifications to ensure critical messages are not missed.
  • Compliance and Security: Adheres to industry standards and regulations, including HIPAA, ensuring data security and privacy.
Meditech
Meditech
Start Price
$49
Per User, Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Meditech

Meditech is an intuitive EHR solution to streamline charting, documentation and patient data retrieval. Reviewers found the system simplified to a fault. Users found that it helps keep information neatly and securely organized, resulting in a smooth user experience. Without overwhelming clients, the platform enables ease of use and navigation. It also increases treatment accuracy by predicting diagnosis. However, others complained that its lack of features limited its functionality. It provides minimal charting options. It also lacks an assessment entry field, dot phase or auto-populate preset features. Its notifications are easy to miss. Being a web-based application, it’s not optimized for smartphones or mobile devices. The system can lag when dealing with high volumes. Overall, it’s not a comprehensive solution, but it streamlines clinical workflows with its suite of features.

Pros & Cons

  • User-Friendly: About 67% of users noted that the platform provides an intuitive interface and is easy to use and navigate.
  • Learning Curve: It’s easy to gain proficiency with the platform, as noted by 80% of reviewers who mentioned its learning curve.
  • Customization: All users who talked about customization complained that it can’t be customized to individual needs.
  • Performance: The system is slow and experiences occasional glitches, as reviewed by about 86% of users who talked about performance.
  • Functionality: Approximately 53% of reviewers who spoke about functionality mentioned its limited features and charting options.
  • Cost: Though only mentioned in a few reviews, all of those reviewers found the application unaffordable for smaller practices, mentioning costly maintenance and repair.

Key Features

  • Data Documentation: Document and chart a patient’s data while spending valuable time focusing on patients. Document a patient’s information once, storing it for future use. 
  • Population Health: Recognize local trends and improve individual health outcomes by gathering and comparing medical data from multiple students. 
  • Fiscal Responsibility: Offer revenue cycle management and analytics to analyze and compare health facility performance. 
  • Nurse and Specialty Care: Enable nurses and other practitioners to provide care in the patient’s home. Provide support for oncology, critical care, surgical services and labor and delivery as well. 
  • Patient Portal: Authorize face-to-face appointment setup and online patient question addressal using MHealth. 
  • Interoperability: Enable a seamless flow of data between systems for greater accuracy and efficiency. Share clinical data and exchange orders with acute hospitals, using a one-touch record system. 
  • EVV: Use time-keeping tools to electronically connect patient appointments with healthcare visits. Bracket duties with EVV schedule clocks to accurately pinpoint location, time-in and time-out to capture and verify field staff visits. 
  • Activity Management: Gain visibility into nurse and practitioner activities to track care-provision hours. 
  • Mobility: View real-time patient data, prioritize and sort summaries, access documentation capabilities, and more. Also includes: 
    • Mobile Phlebotomy: Display a real-time list of specimens awaiting collection. Integrates with both centralized and decentralized collection facilities. 
    • iPhone Health Records: View allergies, lab results, medications and more with Health Records on iPhone, which syncs with the patient portal. 

Pricing

License/Subscription Cost
  • On-premise: One-time license fee to own the software
  • Cloud-based: Subscription-based pricing - per user, per month
Maintenance Cost
  • On-premise:
    • Cost is included in the subscription fee
  • Cloud-based:
    • Cost is included with monthly subscription fee
    • No maintenance charges to be paid by the users
Installation/Implementation Cost
  • On-premise: Additional implementation fee
  • Cloud-based: Cost included in the subscription fee
Customization Cost
  • Cost of customization will vary based on the functional requirements or features added based on each facility's unique needs
Data Migration Cost/Change Management/Upfront Switching Cost
  • For both cloud-based and on-premise, cost will vary depending on the type of data and the amount of which is being migrated and validated
Recurring/Renewal Costs
  • On-premise: Fees for additional licenses purchased
  • Cloud-based: Cost is equal to the monthly subscription fee, based on the number of users, customization and training courses taken
KanTime
KanTime
Start Price
$2,000
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked KanTime

KanTime is a home health software solution designed to streamline operations for post-acute care agencies. Its features are designed to optimize administrative aspects of home health care, including HR management, patient intake, scheduling, billing, and quality assurance with workflows and digitization. Key differentiators include automatic license expiration alerts and blocking of non-compliant staff access, drag-and-drop scheduling with skill-based matching, electronic claim transfers and mobile point-of-care tools for improved documentation accuracy.

User reviews highlight the system's functionality, user-friendliness, and verification assistance. However, drawbacks include a learning curve, occasional glitches, and limited training options. Pricing typically starts at $2,000 per month but varies based on factors like user count, chosen features, and agency size. Overall, it offers mid-size and large organizations an effective way to streamline workflows, digitize and maintain compliance.

Pros & Cons

  • Functionality: The system organizes all documentation in one place while fostering internal communication within teams and departments. Users who talked about the product’s functionality said its tabs are easy to navigate, checkboxes are simple to fill and notes can be edited and carried forward.
  • Easy-to-Use: Reviewers emphasized that the product offers a user-friendly dashboard and helps avoid chaotic situations by functioning well in offline mode.
  • Verification: The application links patient insurance verification directly with vendors, fast tracking patient authorization process. Users also mentioned it offered assistance with compliance.
  • Learning Curve: Reviewers said that getting used to the application’s processes like scheduling is time-consuming with limited training options.
  • Glitches: The product freezes and lags occasionally and it is difficult to track location via a mobile device.

Key Features

  • HR Management: Keep your employees compliance and eliminate audit risks with automated expiration alerts for leadership and employees. Autoblock clinician’s system access when their license expires. Find the best fit for client visits by organizing your employees according to skill set and qualifications. Set varying pay rates based on a combination of attributes like payor, client or service using the rate scheduler. Receive prompts to reassign slots when a caregiver is on PTO and alerts when team members clock in late.
  • Patient Intake and Referral Management: Start off on the right foot with a smooth intake process. Integrate intake and referral management into workflows and capture patient demographics, insurance information, and medical history electronically. Automate referral processing and store information in a centralized database. Manage waitlists and prioritize patients based on urgency and clinical needs.
  • Scheduling: Smooth out the kinks in day-to-day operations with a scheduling engine that manages tasks and scheduling shifts with a drag-and-drop feature. Optimize scheduling with real-time access to clinician and patient calendar, geographic scheduling and skill preference. Track unscheduled visits, log tasks and clock in and out with the ad-hoc visit feature. Manage split shift scheduling by splitting the hours based on individual shift time.
  • Eligibility Verification: Minimize rejected claims by batch-checking patient insurance coverage and eligibility before scheduled appointments. View eligibility files returned with the statuses differed, changed, lost, gained, or not verified on the dashboard. Use widgets to view pending eligibility and file NOEs on time.
  • Authorization Workflow: Use a step-by-step workflow to electronically submit authorization requests to payers, track the status of authorization requests and receive real-time updates. Manually set authorization restrictions like no scheduling without authorization and add multiple authorizations with the bulk uploading feature.
  • Billing and Coding: Streamline revenue cycles with client level billing overrides for entering consistent occurrence codes. Submit claims electronically and view and edit HCFA or UB04 claim forms before sending it to EDI for faster reimbursements. Notify staff if you need additional filing and if secondary billing is available.
  • Point of Care Tools: Document patient visits electronically at the point of care using mobile devices that you can access via a central portal. Increase the accuracy of assessment scoring with automatic documentation and linking items to the OASIS manual. Set hard stops and mandatory fields for comprehensive documentation and notes. Capture vital signs, assessments, visit notes and treatment plans. Use GPS or telephony for EVV compliance.
  • Quality Assurance: Set agency-wide policies to ensure you meet the required level of QA reviews. Enable auto QA to automate approvals for visit notes and assessment if they meet the minimum mandatory requirements. Use sticky notes to add comments on sections that need attention. Notify clinicians when notes need corrections and view all deficient notes in the “Sent for Correction” queue.
Alora
Alora
Start Price
$295
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Alora

Alora is a user-friendly solution that automates patient charting while offering medical billing, patient scheduling and tracking, payroll, and time and attendance in one place. It organizes patient and employee files while offering prompt customer support with extensive training materials. The application is affordable for new businesses looking to manage multiple agencies with organized dashboards. However, the application doesn’t send prompt alerts on caregiver absences, lacks incident reporting templates, has a tedious A/R module and is challenging to navigate initially.

Pros & Cons

  • Functionality: It automates charting while simplifying patient tracking and payroll, noted 87% of users who mentioned the product’s functionality.
  • Customization: Approximately 82% of reviewers said that the product is highly customizable and flexible while offering multiple parameters for scalability.
  • Cost: The solution offers user-friendly features at affordable prices for new businesses to manage multiple agencies, said 81% of users who mentioned cost.
  • Dashboard: Nearly 79% of the reviewers mentioned that the system offers a visually appealing dashboard that neatly organizes all organizational data for a quick overview.
  • Delayed Alerts: The product doesn’t send prompt alerts on caregiver absences or missed attendance logs, noted 85% of users who talked about alerts and notifications.
  • Interface: Nearly 84% of reviewers said that the system’s UI can be challenging to navigate initially, with multiple tabs causing confusion.
  • Forms: The application doesn't offer specific form templates, and customization is time-consuming, according to 80% of reviewers who talked about forms.

Key Features

  • Scheduling: Manage patient, caregiver or agency schedules while receiving alerts about potential conflicts or compliance issues. View daily, weekly, monthly schedules or according to certification periods. Use the batch entry of visits option to add, view and update patient visits in columns or rows. 
  • Live Monitoring: Get minute-by-minute visibility into home visits, no-shows and delays. Take proactive actions when caregivers don’t show up on time or miss appointments. 
  • Assessments: Get a comprehensive OASIS assessment to help agencies thoroughly evaluate their patients while complying with Medicare guidelines. OASIS assessments include comprehensive questions, Medicare M00 questions and tools like fall risk assessment, Braden scale, pain assessment, nutritional assessment and more. Non-OASIS assessment is for agencies that require shorter evaluation. 
  • Offline Documentation: Let clinicians complete documentation when the internet is unavailable while sending it with a single click when access resumes. Complete documentation faster like plan of care, evaluation, assessment and visit notes using documentation tools, facilitating ease of use and compliance. 
  • Dashboards and Communication Log: Track progress and pending tasks with a single view. Display pending 485 forms, orders or OASIS assessments in one place while determining what information can be accessed by agency users. Document important communication using the communication log, which is available for staff and patients. Filter by communication type while running reports. 
  • Billing and Financial Reports: Generate digital or paper claims for Medicare, VA, Medicaid waiver (per state), private pay and insurance. Double-check compliance and accuracy before paying bills using the pre-billing quality assurance tool. Keep track of all payments, charges and adjustments while creating detailed reports tailored for accountants, billers, owners and administrators. 
  • Payroll: Monitor caregiver pay rates (standard or special rates per service offered) and calculate gross pay per employee for the pay duration. Set pay rates by visit or time. Generate reports and export payroll data. 
  • Reports: Get in-depth insights of agency activities by generating reports on multiple areas like census, Medicare cost, compliance, visits and financials. Personalize reports based on agency requirements anytime. 

COMPARE THE BEST Care Coordination Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Care Coordination Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Therap
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Therap
PointClickCare
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
PointClickCare
Carbon Health
Undisclosed
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Carbon Health
Axxess
$899
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Axxess
HHAeXchange
$375
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
HHAeXchange
Hubstaff
$4.99
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Hubstaff
TigerConnect
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TigerConnect
Meditech
$49
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Meditech
KanTime
$2,000
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
KanTime
Alora
$295
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Alora

All Care Coordination Software (85 found)

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Therap

by Therap Services
Therap
Therap is an online EMR solution that offers compliance tracking, appointment scheduling, medical billing and initial assessments in one place. It streamlines processes, boosts efficiency, integrates service delivery aspects, connects people and facilitates secure information exchange. It provides documentation and electronic records in long-term care services for people with developmental and intellectual disabilities. Users can improve communication between care professionals, administrators, quality assurance teams and families.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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PointClickCare

by PointClickCare
PointClickCare
PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

Carbon Health

by Carbon Health Technologies
Carbon Health
Carbon Health is a cloud-based EHR and practice management solution. It allows hospitals, specialists and medical groups to coordinate with healthcare needs locally. It connects patients with necessary medical services and is accessible from any web-based device. Users and health care providers can integrate websites, enabling patients to book and schedule appointments online. It is HIPAA compliant and provides digital patient records, billing services and the ability to scan insurance cards.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Axxess

by Axxess
Axxess
Axxess is a cloud-based electronic medical records solution that manages operational, clinical, administrative, human resources, billing and scheduling needs. It offers more than 40 interoperable integrations that track physician orders, accept electronic referrals and more. Its suite includes revenue cycle management, OASIS assessments, CAHPs surveys, staffing and direct data entry for Medicare billing.It is HIPAA-compliant and accessible via browser or Android and iOS devices. The mobile app offers a messaging module that facilitates steady communication between office and field staff while ensuring accountability through EVV at the point of care. Agencies can streamline operations through streamlined patient intake, customizable dashboards, centralized scheduling and timely alerts.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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HHAeXchange

by Homecare Software Solutions
HHAeXchange
HHAeXchange is an end-to-end solution for Medicaid and private home care agencies that manages referrals, intake, EVV, billing, scheduling and compliance. It monitors errors while receiving electronic payments, processing invoices and interfacing with payroll and accounting modules. Businesses can configure workflows to meet daily requirements while integrating with multiple third-party apps. It streamlines workflows and improves patient outcomes while delivering better patient care, accepting new cases and monitoring duties. Agencies can achieve operational efficiency by improving patient outcomes while increasing compliance.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Hubstaff

by Hubstaff
Hubstaff
Hubstaff is a time-tracking SaaS with a focus on remote work. Beyond simple punch-in and punch-out, it includes a robust accountability framework, including activity logging, screenshot taking and geofencing. Managers can build employee schedules and organize tasks while monitoring the productivity of each employee and project. It seamlessly turns logged hours into timesheets and reports, enabling payroll fulfillment and business insights. It helps home healthcare agencies by tracking bills, time spent and manages payments while setting payment rates for each employee. It offers mobile support for iOS and Android for off-site or variable-site labor. It is deployable on Mac, Windows or Linux, and has a browser version. It has a variant pricing scale, from free to premium, with more functionality added at higher prices.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

TigerConnect

by TigerConnect
TigerConnect
TigerConnect is a sophisticated software solution designed to streamline healthcare collaboration and communication. It facilitates secure messaging, video calls, and file sharing among healthcare professionals, ensuring that patient information is exchanged efficiently and confidentially. The platform is particularly well-suited for hospitals, clinics, and other healthcare organizations that require robust, HIPAA-compliant communication tools to enhance patient care and operational efficiency. Key benefits of TigerConnect include improved coordination among care teams, reduced response times, and enhanced patient outcomes. Popular features encompass real-time messaging, role-based messaging, and integration with electronic health records (EHRs). Users appreciate its intuitive interface and the ability to access critical information quickly, which significantly boosts productivity and collaboration. Compared to similar products, TigerConnect is often praised for its reliability and comprehensive feature set tailored specifically for healthcare environments. Pricing details are typically customized based on the size and needs of the organization, so it is advisable to contact SelectHub for a personalized quote.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Meditech

by Meditech
Meditech
Meditech helps health facilities manage their day-to-day operations to provide effective treatment and better customer service. Health organizations of all sizes rely on it to handle tasks such as charting and documentation, scheduling, revenue management and more. It allows physicians to document and chart patient information electronically, leading to increased efficiency, boosted revenue and improved healthcare quality. It also supports agencies to manage at-home patient tasks, place orders, schedule appointments, bill for services and manage documentation.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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KanTime

by Kanrad Technologies
KanTime
KanTime is a cloud-hosted specialized EMR solution that helps healthcare agencies boost efficiency, optimize revenue and improve compliance using workflow rules, digitization and a central database. Its robust business intelligence modules help drill down into financial, clinical and operational data for actionable insights. Users can access the system via all Android, iOS and Windows devices, online and offline. It ensures that clinicians capture relevant patient data while providing real-time KPIs to the back-office staff through interactive dashboards.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Alora

by Alora Healthcare Systems
Alora
The Alora home health suite simplifies workflows for administrators and caregivers, increases revenue and improves patient care. It is cloud-based and provides mobile-responsive scheduling, billing and documentation while efficiently handling back-office administration. Users can deploy it on-premise and access patient data in the offline mode or host it on the cloud. Organizations can use the scheduling module to track and schedule visits, create multiple visits using the recurrence option while automating completed visits to flow into billing. It generates paper claim forms and electronic signatures while posting charges and private pay invoices during claim generation. It is configured with a full list of ICD9 codes and adds codes with every update.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

WellSky

by WellSky
WellSky
WellSky, formerly Interactant, offers an integrated platform that serves acute care, inpatient rehabilitation, behavioral health and extended care providers. It provides end-to-end support for financial, operational and clinical processes while easing documentation burdens and ensuring compliance. It allows for revenue cycle automation, financial management, billing, resource costing and reimbursement. Multisite providers can leverage their consolidated reporting inclusions and scale as needed. It also helps home care agencies improve coordination with patients and streamlines tasks while increasing efficiency and profits.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Smartcare

by Streamline Healthcare Solutions
Smartcare
SmartCare EHR serves practices of any size and is affordable for those on a budget, especially those who work in the behavioral health field. Some of its key differentiators include cloud deployment, one-click technology, performance monitoring, electronic signature capturing and more.It streamlines caregiver workflows while reducing costs, saving time and improving efficiency. Its suite offers capabilities like caregiver optimization, scheduling, CRM, invoicing and billing customized for healthcare agencies.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Brightree

by Brightree
Brightree
Brightree is a post-acute care solution that helps agencies amplify their clinical and business efficiency. It automates workflows to serve patients better while managing business operations and protecting reimbursements. Its integrated modules offer interoperability while seamlessly sharing data with referral sources, generating new cash flows, streamlining operations and driving profitability. It helps practices simplify operations and ramp up financial performance with the combination of training, services and consulting processes.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

WellSky Personal Care

by WellSky
WellSky Personal Care
WellSky Personal Care (formerly known as ClearCare) is a web-based solution that offers integrated telephony, simplified scheduling, communication and marketing tools. It manages client-facing and back-end operations while offering support for applicant management, HR and financials, CRM and sales management. It automates back-office tasks, and streamlines care planning while getting rid of manual billing practices, lengthy care journals and ineffective communication with staff, patients and their families. Its integrated module provides caregivers with streamlined access to their schedules and critical tasks that require prompt attention. Its family portal offers real-time access to critical information and care plans.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Elara Caring

by Elara Caring
Elara Caring
Elara Caring is designed to optimize operations for managed care organizations and hospices. It allows users to streamline the patient intake process with digitization and access long-term data to improve patient outcomes.Non-clinical assessments and secure instant messaging help minimize reaction times and increase efficiency. It easily integrates with various health care software and is HIPAA compliant.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Pariox

by Pariox
Pariox
Pariox is an end-to-end solution designed for home care therapy agencies to manage scheduling, electronic documentation, Medicare compliance, billing, referral management and payroll. It significantly reduces administrative overheads and helps staffing companies operate more efficiently.Financially viable for therapy contractors of any size, it is accessible by any internet-connected device on-the-go. It offers comprehensive electronic charting modules while facilitating the secure exchange of patient information to improve overall care quality. It also offers capabilities like automatic pre-populated fields, patient e-signatures, a scheduling module and integrated payroll and billing.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Connecteam

by Connecteam
Connecteam
Connecteam is a cloud-based HR management software designed for small and medium-sized businesses. It streamlines various HR tasks, including scheduling, time tracking, payroll, communication, and employee training. Connecteam caters well to companies with mobile or remote workforces, as its mobile app enables real-time communication and task management. Key benefits include increased productivity, improved communication, simplified payroll, and reduced paperwork. Popular features include scheduling tools, time clocks, expense tracking, and an employee engagement platform. User reviews praise Connecteam's user-friendly interface, affordability, and wide range of features. Compared to similar products, Connecteam is often lauded for its mobile accessibility and focus on employee engagement. However, some users mention limited reporting capabilities and customization options. Pricing starts at $29 per month for basic features, with additional tiers offering more functionality at higher price points. Connecteam offers a free trial, allowing potential users to test the software before committing. Overall, Connecteam is a versatile HR management solution well-suited for small and medium-sized businesses seeking to streamline HR processes, improve communication, and boost employee engagement. Pros Easy to use Mobile app Good communication Scheduling and time tracking Affordable Cons Limited customization Basic reporting Needs more integrations No built-in payroll Notification overload
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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MatrixCare

by MatrixCare
MatrixCare
MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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HCHB

by Homecare Homebase
HCHB
Homecare Homebase (HCHB) is an online automation solution that facilitates real-time communication and data exchange between offices, field staff and physicians. It shares information with the back office and others while providing notices, prompts and reminders. A customizable dashboard monitors KPIs while a hosting facility stores all sensitive patient data. Businesses can use the billing module with integrated checks and capabilities like progress notes, HHRG scoring, medication tracking and more. The scheduling functionality matches appropriate clinicians with patients, based on type of care required, geography and clinician preference. It keeps users updated with regulatory changes by providing periodic training. It also offers reporting support for resource allocation, cap management and referral development.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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CareLinx

by CareLinx
CareLinx
Carelinx is an online home care solution designed to reduce costs and improve patient outcomes. It equips users with access to data from caregivers to optimize clinical care and labor-management effectiveness. All data and systems are HIPAA compliant and HITRUST and SOC 2 certified. The mobile app and dashboards show real-time insights into home data for quick intervention when health metrics demonstrate risks. Users can assign tasks to caregivers internally provided by the platform or utilize personally sourced labor.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Buyer's Guide

Care Coordination Software Is All About Streamlining Case Management To Improve Outcomes

By Christina George, Technical Content Writer at SelectHub

Care Coordination Software BG Intro

Like cream in coffee or avocado on toast, interoperability and home health software just make sense. But, consolidating patient data, care plans, communication and administrative tasks can feel similar to juggling while on a tightrope. Care coordination software gives you the tools to streamline care with interoperability and workflow management.

Looking for niche software is a daunting task. We’ve got you covered! In this buyer’s guide, we’ll chart out benefits, features and considerations to keep in mind to help you pick the right care coordination system.

Executive Summary

  • Care coordination software is used by home care agencies to centralize information, streamline workflows and increase collaboration with patients, caregivers and backend staff to improve client outcomes.
  • Typically, you should look for coordinated workflows, clinical data integration, care plan management and financial management in a new solution.
  • It’s important to ask vendors about integrations, data type and pricing models before purchasing a new system.
What This Guide Covers:

What Is Care Coordination Software?

Care coordination software is a digital tool used to improve patient outcomes with data consolidation and organization of patient services. It allows home healthcare agencies and managed care organizations to optimize their quality of care with care plans, patient scheduling, workflow management and a patient portal.

Just like it’s easier to read multiple books on a Kindle instead of lugging an armload of books around, a care coordination system helps you manage patient services from one place. In addition, it provides claims management, billing and referral management to boost business operations.

Primary Benefits

Weighing the pros and cons of new software implementation is an essential part of your purchasing journey. We’ll take care of the “pros” side of the list here.

Care Coordination Benefits

Better Client Outcomes

Knowledge is power. Care coordination software helps you organize and share that knowledge to create better care plans and optimize care delivery. Monitor care progress in real time, proactively intervene and minimize unnecessary tests and treatment.

Increased Revenue

At the end of the day, your agency is a business. Resubmitting rejected claims and underbilling hours can leave you in the red. Track CPT codes, manage claims, optimize billing and implement CCM and RTM programs to increase reimbursement.

Improved Efficiency

To paraphrase Madonna, “we are living in a digital world.” But, sharing digital medical records remains a taxing task. Care coordination software makes it easier to collate clinical patient data, get it to caretakers and share updates with clients.

Added Compliance

Audits from Medicare are no fun, so it’s best to have the receipts for your claims, billing and patient services available where and when you need them most. Alert staff when they need to renew documents, automate documentation, use HIPAA-compliant messaging and implement role-based access to cover all your bases.

Streamlined Coordination

Effective care management involves coordination between physicians, caretakers and patients. Secure messaging, coordinated workflows and the patient provide an efficient flow of communication and aid care plan management.

Key Features & Functionality

Clinical Data Integration

Sync your EMR and EHR software with native or third-party integration to share and summarize key patient information. Eliminate double entry of patient data and minimize errors during the intake of referral patients.
Scheduling Tools

Managing multiple caretakers, patients and care plans could be a recipe for disaster. Scheduling tools help you log, track and schedule calls and follow up on appointments.

View billable hours, appointment no-shows and overtime for accurate billing and payroll.
Billing & Claims Management

Participating in CCM or RTM programs directly impacts your revenue. Minimize rejected claims and increase billing accuracy with code assignment and simple, automated claims submission.
Patient Portal

Share updates on patient status and interventions and set up access for friends and family using the patient portal. Detail services and resources provided to private payers.
Secure Messaging

Keeping up with patient updates, care plans and clinical data is easier than keeping up with the Kardashians with HIPAA-compliant instant messaging. Share data remotely and communicate with administrative staff using any internet-accessible device.
Referral Management

Streamline patient intake, view and receive referrals and respond to inquiries using referral automation.
Coordinated Workflows

Create workflows and set up clinical and operational protocols for care management. Manage admissions, discharges and transfers by automating referrals and tasks.
Reporting & Analysis

Generate reports on patient population, care plan updates and monthly billing. Use data analysis to view KPIs on quality of care, hospitalization risk, social determinants of health, and visit utilization
Related Categories

Software Comparison Strategy

Choosing the right software for your agency is a daunting task. It’s easy to get lost in the whirlwind of complex features and vendor jargon. Here are a few factors to keep in mind to streamline the comparison process:

Integration: Collaboration and interoperability are critical to effective care coordination. Native or third-party integration with EVV and EHR software is essential to transfer information securely.

Data Type: A single data type for analytics may be cheaper initially, but it’ll cost you the ability to create holistic reports using multiple data sources and, ergo, improve operational efficiency.

Pricing Model: Locking into an expensive payment model with upfront license fees and fixed users isn’t cost-effective. Instead, a pay-as-you-grow model based on patient volume lets you scale and increase usage as you implement clinical programs on a need basis.

Cost & Pricing Considerations

The price determinants of coordination care software are three-fold: agency size, users and patients.

A smaller agency may find it cost-effective to opt for a per-user, per-month subscription model. Alternatively, larger agencies with multiple locations may need a customized system and an in-house data source, so a one-time license might make more sense. The third payment model bases cost on patient volume, so you can pay as you grow. It allows for cheaper initial costs and scalability.

The Most Popular Care Coordination Software

Buying new software is an exercise in restraint. There are countless solutions and it’s tough to cut through incessant advertising. Here are some of our most popular picks to use as a yardstick during software shopping.

Note: These are the most popular home health solutions with care coordination capabilities, not explicitly the most popular care coordination software overall.

WellSky

WellSky is an interoperable suite of solutions designed to improve care coordination using its connected networks. Manage and track patients throughout their care journey with in-depth patient visibility and coordinated workflows. Other features include referral management, integrated care models and real-time analytics.

WellSky

WellSky Patient Care Journey. Source

Forcura

Forcura is a cloud-based platform using mobile capabilities to coordinate patient care. Share patient information, upload pictures, access care plans and capture clinical documents on any internet-accessible device.

Forcura

Forcura Workflow Management. Source

ShiftCare

ShiftCare is a hybrid solution used to increase efficiency by digitizing paperwork and administrative tasks. Upload care plans, track client progress and update friends and family with its client management feature. Additional capabilities like progress notes, task management and a mobile app improve care coordination.

ShiftCare

ShiftCare Mobile Capabilities. Source

 

 

Questions To Ask

It’s crucial to understand your requirements before you start talking to vendors. Here are a few questions to ask internally to help identify your needs:

  • What’s our budget?
  • Is it feasible to replace our existing EHR or home health solution, or do we need a platform that will integrate?
  • Is it necessary to include a health information exchange system?
  • How many users will be using the software?
  • Do we need scalable software?
  • Do we need additional hardware or software?

Care Coordination Key Questions

When it comes to software selection, there’s no such thing as asking too many questions. Ask vendors the following questions to see if their solution will work for you:

  • Does the software rely on a single data type for reports? Or are multiple data sources available?
  • Is your pricing model based on users or patient volume?
  • Is it PDGM- and HIPAA-compliant?
  • Will you help with data migration and implementation?
  • What support and training do you typically provide? Do they come with an additional fee?
  • How do you ensure data security?
  • What integrations does the software offer?

Next Steps

Selecting the right care coordination software is a tough job, but somebody’s gotta do it. Luckily, we’ve got a bit of a cheat code to make selection easier. Use our free requirements template to figure out exactly what you need. You’re now ready to talk to vendors and start the purchase process. Good luck!

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Christina
By Christina George
Technical Content Writer
An Associate Editor at SelectHub, Christina George creates and edits articles spanning project management, CPQ, CRM, marketing automation and home health software. As a Bachelor of Arts graduate with a triple major in Economics, Political Science and Sociology, her aim is to bring an integrated and simplified approach to long-form technical content. Formerly a food writer, copywriter, and social media sleuth, she has a soft spot for a quality pun. When not crafting articles and editing buyer's guides, you can find her attempting to score goals on the football field, binge-watching Curb Your Enthusiasm, or re-reading Pride and Prejudice for the nth time.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Joe
Edited By Joe Evans
Content Editor
Joe Evans is an Editor and Senior Market Analyst at SelectHub. A seasoned professional wordsmith, he has a bachelor's degree in journalism and electronic media and a decade of professional expertise in crafting top-tier digital content for niche online brands. He leads his small yet formidable team in producing helpful, compelling content in vital categories like HR, payroll, talent management, performance management, marketing automation home health, MES. When not editing and writing, he enjoys sports, quality time with family and dogs, and remains constantly in pursuit of something new and interesting to read or listen to.
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