Best Home Health Software Of 2024

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Why We Picked KanTime

KanTime is a home health software solution designed to streamline operations for post-acute care agencies. Its features are designed to optimize administrative aspects of home health care, including HR management, patient intake, scheduling, billing, and quality assurance with workflows and digitization. Key differentiators include automatic license expiration alerts and blocking of non-compliant staff access, drag-and-drop scheduling with skill-based matching, electronic claim transfers and mobile point-of-care tools for improved documentation accuracy.

User reviews highlight the system's functionality, user-friendliness, and verification assistance. However, drawbacks include a learning curve, occasional glitches, and limited training options. Pricing typically starts at $2,000 per month but varies based on factors like user count, chosen features, and agency size. Overall, it offers mid-size and large organizations an effective way to streamline workflows, digitize and maintain compliance.

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Pros & Cons

Functionality: The system organizes all documentation in one place while fostering internal communication within teams and departments. Users who talked about the product’s functionality said its tabs are easy to navigate, checkboxes are simple to fill and notes can be edited and carried forward.
Easy-to-Use: Reviewers emphasized that the product offers a user-friendly dashboard and helps avoid chaotic situations by functioning well in offline mode.
Verification: The application links patient insurance verification directly with vendors, fast tracking patient authorization process. Users also mentioned it offered assistance with compliance.

Learning Curve: Reviewers said that getting used to the application’s processes like scheduling is time-consuming with limited training options.
Glitches: The product freezes and lags occasionally and it is difficult to track location via a mobile device.

Key Features

HR Management: Keep your employees compliance and eliminate audit risks with automated expiration alerts for leadership and employees. Autoblock clinician’s system access when their license expires. Find the best fit for client visits by organizing your employees according to skill set and qualifications. Set varying pay rates based on a combination of attributes like payor, client or service using the rate scheduler. Receive prompts to reassign slots when a caregiver is on PTO and alerts when team members clock in late.
Patient Intake and Referral Management: Start off on the right foot with a smooth intake process. Integrate intake and referral management into workflows and capture patient demographics, insurance information, and medical history electronically. Automate referral processing and store information in a centralized database. Manage waitlists and prioritize patients based on urgency and clinical needs.
Scheduling: Smooth out the kinks in day-to-day operations with a scheduling engine that manages tasks and scheduling shifts with a drag-and-drop feature. Optimize scheduling with real-time access to clinician and patient calendar, geographic scheduling and skill preference. Track unscheduled visits, log tasks and clock in and out with the ad-hoc visit feature. Manage split shift scheduling by splitting the hours based on individual shift time.
Eligibility Verification: Minimize rejected claims by batch-checking patient insurance coverage and eligibility before scheduled appointments. View eligibility files returned with the statuses differed, changed, lost, gained, or not verified on the dashboard. Use widgets to view pending eligibility and file NOEs on time.
Authorization Workflow: Use a step-by-step workflow to electronically submit authorization requests to payers, track the status of authorization requests and receive real-time updates. Manually set authorization restrictions like no scheduling without authorization and add multiple authorizations with the bulk uploading feature.
Billing and Coding: Streamline revenue cycles with client level billing overrides for entering consistent occurrence codes. Submit claims electronically and view and edit HCFA or UB04 claim forms before sending it to EDI for faster reimbursements. Notify staff if you need additional filing and if secondary billing is available.
Point of Care Tools: Document patient visits electronically at the point of care using mobile devices that you can access via a central portal. Increase the accuracy of assessment scoring with automatic documentation and linking items to the OASIS manual. Set hard stops and mandatory fields for comprehensive documentation and notes. Capture vital signs, assessments, visit notes and treatment plans. Use GPS or telephony for EVV compliance.
Quality Assurance: Set agency-wide policies to ensure you meet the required level of QA reviews. Enable auto QA to automate approvals for visit notes and assessment if they meet the minimum mandatory requirements. Use sticky notes to add comments on sections that need attention. Notify clinicians when notes need corrections and view all deficient notes in the “Sent for Correction” queue.

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Casamba

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^$200

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Why We Picked Casamba

Casamba is most suitable for larger agencies with complex workflows due to its robust customization options and comprehensive feature set. It caters well to organizations that require intricate reporting capabilities and a high degree of control over their data. The platform's scalability allows it to adapt to the evolving needs of growing agencies, making it a long-term solution for those anticipating expansion. However, smaller agencies or those seeking a more intuitive and user-friendly experience might find Casamba 's extensive features overwhelming and may prefer simpler alternatives like WellSky or Homecare Homebase.

One of Casamba 's key strengths lies in its extensive customization options, enabling agencies to tailor the software to their specific workflows and reporting requirements. Users appreciate the ability to create custom fields, forms, and reports, ensuring that the system aligns perfectly with their unique operational needs. This level of flexibility is particularly beneficial for larger agencies with complex processes or those operating in specialized areas of care. Additionally, Casamba offers a wide range of features, including scheduling, billing, clinical documentation, and reporting tools, providing a comprehensive solution for managing various aspects of home health and hospice care.

While Casamba excels in customization and features, some users find the interface less intuitive compared to competitors like Axxess. The learning curve associated with navigating the platform's extensive functionalities can be a challenge for new users. Additionally, some users have expressed concerns about occasional system performance issues, particularly during peak usage times. Despite these drawbacks, Casamba 's strengths in customization, comprehensive features, and scalability make it a compelling choice for larger agencies seeking a powerful and adaptable solution for managing their operations.

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Pros & Cons

Streamlined Documentation: Casamba's intuitive interface and customizable templates make it easy for clinicians to document patient care efficiently, reducing the time spent on paperwork and allowing more focus on patient interaction.
Improved Billing Accuracy: The software's built-in coding and billing tools help ensure accurate claim submissions, reducing denials and improving revenue cycle management for healthcare organizations.
Enhanced Communication and Collaboration: Casamba facilitates seamless communication between healthcare providers, allowing for real-time updates on patient progress and care plans, leading to better-coordinated care.
Data-Driven Insights: Robust reporting and analytics tools provide valuable insights into patient outcomes, staff productivity, and overall organizational performance, enabling data-driven decision-making.
Compliance and Security: Casamba adheres to industry regulations and security standards, ensuring patient data privacy and compliance with HIPAA requirements.

Steep Learning Curve: Casamba's interface can be overwhelming for new users due to its complexity and lack of intuitive design. The abundance of features and options, while comprehensive, often requires extensive training and support to navigate effectively.
Customization Challenges: Tailoring Casamba to specific workflows can be cumbersome. Users frequently report difficulties in modifying forms, reports, and dashboards to align with their unique needs and preferences. This rigidity can hinder efficiency and user satisfaction.
Technical Issues: System performance issues, including slow loading times, glitches, and occasional crashes, have been reported by users. These technical problems disrupt workflows, impacting productivity and user experience.
Mobile App Limitations: Casamba's mobile app has received criticism for its limited functionality compared to the full web version. Users often find themselves needing to access a computer to complete certain tasks, reducing the app's practicality and convenience.

Key Features

Scheduling: Create schedules to manage treatment plans and meet regulatory requirements. Filter schedules using a variety of parameters, such as provider, patient and specialty.
Documentation: Use mobile devices to document treatment plans, diagnoses, vitals and more at the point of care and transmit health information in real time. Create custom clinical pathways and goals to provide consistently compliant care.
Case Management: Document patient intake from the field. Manage multi-discipline treatment plans while adhering to regulatory requirements.
Analytics: Customize dashboards and reports to analyze operational trends, patient treatment outcomes, financial standings and more. Drive informed decisions from real-time insights.
Direct Billing: Derive billing statements from documented care to request payment from individual patients or insurance providers. Electronically submit insurance claims to private or government payers and automatically receive reports.
E-Signature: Connect care providers across disciplines and facilities to securely share information for patients with concurrent treatments. Digitally review and sign documents from referring clinicians.
Multi-Level Reporting: Aggregate patient data or drill down to individual patient levels to create statistics reports. Filter information for multi-disciplinary and multi-facility practices.
Registration: Fill out intake documentation and perform registration processes directly from patients’ homes. Transmit newly admitted patient information to office staff in real time. Verify insurance and authorization while accommodating patients with multiple providers.
HomeMobile App: Provide in-field caretakers with complete access to patient health records, clinical documentation and administrative tasks through a dedicated mobile app. Give aides and volunteers limited access to documentation capabilities with HomeMobile Lite.

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PointClickCare

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Why We Picked PointClickCare

PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.

A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

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Pros & Cons

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.

Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.

Key Features

Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.

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MatrixCare

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^$35

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Why We Picked MatrixCare

MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.

It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.

Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

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Pros & Cons

Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.
Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.
Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.

Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.
Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.

Key Features

Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.

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CareVoyant

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^$500

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Why We Picked CareVoyant

CareVoyant appears to be most suitable for mid-sized and larger home health agencies due to its comprehensive features and scalability. Smaller agencies might find the system to be too complex or expensive for their needs, while larger agencies will appreciate the ability to manage multiple branches, complex billing processes, and a large number of users. The software's ability to handle intricate workflows and compliance requirements makes it ideal for agencies dealing with diverse payer sources and intricate regulations.

CareVoyant distinguishes itself from competitors with its robust scheduling and billing features. Users frequently praise the scheduling system's flexibility, allowing for efficient management of complex schedules and last-minute changes. The billing module is commended for its accuracy and ability to handle various payer types and billing scenarios, reducing errors and improving revenue cycle management. However, some users note that the initial setup and learning curve can be steep due to the software's extensive features and customization options. Compared to competitors like Homecare Homebase and Alora Home Health, CareVoyant offers a more comprehensive suite of features, but may require more upfront investment in training and implementation.

A recurring theme in user feedback is the software's ability to improve operational efficiency. Users report that CareVoyant streamlines workflows, reduces paperwork, and automates tasks, leading to increased productivity and cost savings. The software's integrated approach ensures that data flows seamlessly between different modules, eliminating the need for duplicate data entry and reducing the risk of errors. For instance, users highlight how the system automatically populates billing information based on visit data, saving time and improving accuracy. Additionally, CareVoyant's mobile app allows field staff to access and update information in real-time, further enhancing efficiency and communication.

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Pros & Cons

Streamlined Scheduling and Coordination: CareVoyant simplifies the scheduling process for home health agencies, allowing for efficient coordination of caregivers, patients, and visits. The software's intuitive interface and automation features reduce the time spent on manual scheduling tasks, freeing up staff to focus on patient care.
Comprehensive Clinical Documentation: CareVoyant facilitates comprehensive clinical documentation, ensuring that patient records are accurate, up-to-date, and compliant with industry regulations. The software offers customizable templates and forms, allowing agencies to tailor documentation to their specific needs.
Improved Communication and Collaboration: CareVoyant enhances communication and collaboration among care team members. The software provides a centralized platform for sharing patient information, care plans, and updates, ensuring that everyone involved in a patient's care is on the same page.
Enhanced Billing and Financial Management: CareVoyant streamlines billing processes and improves financial management for home health agencies. The software automates billing tasks, reduces errors, and facilitates faster reimbursement, improving the agency's financial health.

Steep Learning Curve: Many users report that CareVoyant is not intuitive and requires extensive training to navigate effectively. The interface can be overwhelming for new users, leading to frustration and decreased productivity.
Customization Challenges: CareVoyant's customization options are limited, making it difficult for agencies to tailor the software to their specific workflows and needs. This lack of flexibility can hinder efficiency and create bottlenecks in daily operations.
Reporting Limitations: Users often express dissatisfaction with CareVoyant's reporting capabilities. Generating custom reports can be cumbersome, and the available reports may not provide the level of detail or insights required for effective decision-making.
Mobile App Functionality: The mobile app version of CareVoyant receives consistent criticism for its limited functionality and unstable performance. Clinicians and field staff often find it unreliable for real-time documentation and communication, hindering their ability to provide efficient care.

Key Features

Medical Billing: Verify eligibility in real-time with ANSI 270/271 formats, integrate billing with patient registration and bill for Medicaid and other insurances. Correct and identify claim errors with Claim Scrubber and automatically generate second claims.
Reports and Dashboards: Access real-time, consolidated information to proactively manage KPIs. Assign reports and charts based on users and user roles. Save and export reports as PDF, CSV, Excel, TIFF or XML files.
Scheduling: Manage hourly or shift-based scheduling. Integrate scheduling with clinical functions to streamline workflows. Use shift offers, differentials and overtime to make scheduling intuitive.
Messaging: Communicate with staff internally using the HIPAA-compliant messaging app. Send messages to users, patients and employees, and view all communication and alerts in one place.
Patient Intake: Consolidate data and upload patient information digitally to establish a single record. Transfer patient data using HL7 or web services.
Clinical Functions: Create and link care plans to follow-up visits, billing and scheduling to ensure compliance. Track OASIS, MDS, quality measures and orders.
Alerts and Notifications: Send scheduling alerts and report updates to employee and patient inboxes. Notify staff with live alerts when tasks are missed. Manage events and exceptions with proactive detection and notifications.
EVV: Verify visits using GPS-based electronic visit verification with CV Mobile. Meet requirements for multiple states using a standard interface with EVV aggregators.

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HEALTHCAREfirst

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Why We Picked HEALTHCAREfirst

HEALTHCAREfirst is most suitable for home health agencies that prioritize a comprehensive and integrated solution for managing their operations. The platform's ability to handle various tasks, from scheduling and billing to compliance and reporting, makes it ideal for agencies seeking to streamline their workflows and improve efficiency. Additionally, HEALTHCAREfirst's focus on compliance and regulatory requirements ensures that agencies can confidently navigate the complex healthcare landscape. Its user-friendly interface and robust features cater to both small and large agencies, making it a versatile choice for those looking to optimize their home health care management.

Reviewers frequently highlight HEALTHCAREfirst's comprehensive suite of features as a significant strength. The platform offers tools for scheduling, billing, clinical documentation, reporting, and compliance management, providing a one-stop solution for home health agencies. This comprehensive approach eliminates the need for multiple software systems, reducing complexity and improving data consistency. Users appreciate the platform's ability to handle various tasks, streamlining workflows and enhancing overall efficiency. For instance, the integrated billing system simplifies claims processing and reduces errors, while the clinical documentation tools ensure accurate and timely patient records.

While HEALTHCAREfirst offers a robust set of features, some users note that the platform's interface can be challenging to navigate, particularly for new users. The learning curve associated with the software's extensive functionality can be steep, requiring additional training and support. Additionally, some users mention occasional technical issues and slow response times, which can hinder productivity. However, HEALTHCAREfirst's customer support is generally praised for its responsiveness and helpfulness in addressing user concerns. Compared to similar products like Homecare Homebase and Axxess, HEALTHCAREfirst distinguishes itself through its emphasis on compliance and regulatory requirements, making it a preferred choice for agencies prioritizing adherence to industry standards.

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Pros & Cons

Streamlined OASIS Data Collection: HEALTHCAREfirst simplifies the OASIS data collection process, ensuring accuracy and compliance with Medicare guidelines. Users appreciate the intuitive interface and built-in checks that help prevent errors during data entry.
Efficient Scheduling and Coordination: The software's scheduling tools enable home health agencies to efficiently manage patient visits and staff assignments. Real-time visibility into schedules helps optimize routes and reduce travel time, leading to improved productivity and patient satisfaction.
Comprehensive Clinical Documentation: HEALTHCAREfirst facilitates comprehensive clinical documentation, allowing clinicians to easily record patient assessments, care plans, and progress notes. The software's standardized templates and point-of-care documentation capabilities streamline the documentation process and ensure consistency.
Enhanced Communication and Collaboration: Improved communication and collaboration among care team members is another benefit users frequently highlight. Secure messaging features and shared patient records facilitate real-time information exchange, leading to better-coordinated care.
Data-Driven Insights and Reporting: HEALTHCAREfirst provides robust reporting and analytics tools that empower agencies to gain valuable insights into their operations and patient outcomes. Users can generate custom reports to track key performance indicators, identify trends, and make data-driven decisions to improve quality of care and efficiency.

Steep Learning Curve: Many users report that HEALTHCAREfirst's interface can be quite complex and challenging to navigate, especially for those new to home health software or with limited technical experience. The abundance of features and options, while comprehensive, can feel overwhelming and lead to a longer onboarding process.
Customization Limitations: Some users express frustration with the software's limited customization options. For agencies with unique workflows or specific reporting needs, adapting HEALTHCAREfirst to their exact requirements can be difficult, leading to workarounds or compromises in their processes.
Customer Support Concerns: A recurring theme in user feedback is the responsiveness and effectiveness of HEALTHCAREfirst's customer support. Lengthy wait times for assistance and challenges in resolving technical issues efficiently have been reported, impacting user productivity and satisfaction.

Key Features

Billing: Manage bill claims to commercial insurance, Medicare and Medicaid by logging directly into EMR using any software. Review and resubmit failed claims with billing recovery services.
Coding Expertise: Log diagnosis codes aided by certified coding specialists proficient in ICD-10, OASIS-D and PDGM requirements. Receive confirmation once coding is complete.
Claims Management: Track the progression of claims progress and appeals management. Post received payments in EMR software.
Clinical Documentation Review: Review patient charts to minimize errors in the OASIS. Compare the SOC or ROC assessment with medical records for consistency and accuracy.
OASIS Review: Evaluate outcomes to determine if patient status has improved or declined by comparing the Discharge OASIS assessment with the latest SOC or ROC. Get suggestions for OASIS updates based on evaluations.
Advanced Analytics: Monitor operations, productivity and staff workload. View current progress against KPIs and use drill-down features to pinpoint problem areas. Use marketing intelligence to identify referral trends and the competition. Increase referrals and proactively manage marketing staff with referral dashboards.
CAHPS Program: Improve quality and performance with real-time access to CAHPS survey results, transcribed patient comments, comparative reporting, dashboards and national benchmarks.
Financial Analysis: Use financial analytics to identify problem areas where profit flow is restricted.

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AlayaCare

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^$500

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Why We Picked AlayaCare

AlayaCare appears to be most suitable for mid-sized to large home care agencies due to its scalability and comprehensive feature set. Smaller agencies might find the system to be too complex or expensive for their needs, while larger agencies will appreciate the ability to manage multiple branches, complex scheduling needs, and a large volume of clients and caregivers. The robust reporting and analytics capabilities are particularly beneficial for agencies looking to gain insights into their operations and improve efficiency.

One area where AlayaCare seems to shine is its scheduling and routing functionality. Users frequently praise the system's ability to optimize routes, reducing travel time and costs for caregivers. The drag-and-drop interface and real-time visibility into caregiver availability make scheduling a breeze. However, some users have noted that the initial setup and configuration of the scheduling system can be time-consuming and may require assistance from AlayaCare's support team.

Compared to competitors like AxisCare and Homecare Homebase, AlayaCare is often seen as a more modern and user-friendly platform. The mobile app for caregivers receives positive feedback for its ease of use and intuitive interface. AlayaCare also offers a wider range of features, including telehealth capabilities, family portals, and business intelligence tools. However, this broader feature set can also make AlayaCare more expensive than some of its competitors.

While AlayaCare receives generally positive feedback, there are some areas where users would like to see improvements. The billing and payroll modules, while functional, are sometimes described as being less intuitive than other parts of the system. Additionally, some users have expressed a desire for more customization options and third-party integrations.

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Pros & Cons

Scheduling Efficiency: AlayaCare's scheduling tools, including the visual scheduler and the ability to optimize routes, are frequently praised for saving time and reducing travel costs. Users appreciate the drag-and-drop functionality and the ability to easily visualize schedules for multiple caregivers and clients.
Client and Caregiver Management: The platform offers robust tools for managing client information, care plans, and caregiver profiles. Users find it easy to track client progress, document care activities, and communicate with caregivers. The ability to store documents and share information securely is also highly valued.
Mobile App: AlayaCare's mobile app allows caregivers to access schedules, client information, and care plans on the go. Users appreciate the app's ease of use and its ability to improve communication and coordination between caregivers and office staff.
Reporting and Analytics: AlayaCare provides a variety of reports that can help home health agencies track key performance indicators, identify trends, and make data-driven decisions. Users find the reports to be helpful for improving quality of care, optimizing operations, and demonstrating compliance.

Steep Learning Curve: Many users report that AlayaCare is not intuitive and requires extensive training to navigate effectively. The complexity of the interface can be overwhelming for new users, leading to frustration and decreased productivity during the onboarding phase.
Mobile App Limitations: The mobile app's functionality is often cited as being limited compared to the web-based version. Caregivers find themselves needing to switch between the app and the web version to complete tasks, which can be cumbersome and inefficient while on the go.
Customization Challenges: While AlayaCare offers some customization options, users express that tailoring the software to their specific workflows can be difficult. This lack of flexibility can lead to workarounds and inefficiencies in daily operations.

Key Features

EVV: Track and verify caregiver location and length of visit in real-time with GPS authorization and integrated telephony. Notify staff of delayed or missed appointments for quick problem resolution.
Clinical Documentation: Convert forms and reports into digital formats allowing care providers to chart from the point of care on any internet-accessible device. Track user changes and clinical notes with version controls. Upload data quicker with menu-driven and predictive text functionality.
Custom Dashboards: Monitor KPIs, reports and metrics with live updates. Visualize key reports, customize widgets and configure personalized dashboards based on user roles.
Scheduling: Assign and manage caregiver visits with drag and drop interfaces. Check shift details, visit information, vacant shifts, and employee and patient schedules using color-coded schemes and multiple views.
Billing and Payroll: Simplify revenue management with built-in accounting and payroll exports. Manage split-billing, multiple payers and complex premiums.
Mobile App: Access care plans and patient history, sign off on documentation and upload information from any smartphone or tablet. Update staff on shift changes and employee availability with alerts and reminders.
Telehealth: Keep remote clients up-to-date with care plans via HIPAA-compliant video conferencing. Monitor live dashboards with real-time insights into vitals and risk scores to minimize unnecessary visits.
AI-Powered Analytics: Improve decision-making, automate workflows and optimize operations using statistical analysis and machine learning. Track data patterns and use the Clinical Notes Detector to identify warning signs from patient notes automatically.

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HealthWare

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^$100

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Why We Picked HealthWare

HealthWare appears to be most suitable for mid-sized and larger home health agencies due to its scalability and comprehensive features. Smaller agencies might find the system to be more complex than necessary and may prefer a simpler solution. The software's ability to handle complex scheduling, billing, and compliance requirements makes it ideal for agencies with a high volume of patients and staff. Additionally, HealthWare 's robust reporting and analytics capabilities can provide valuable insights for larger agencies looking to optimize their operations and improve patient care.

One area where HealthWare stands out is its scheduling and routing functionality. Users appreciate the ability to optimize schedules based on staff availability, patient location, and skill sets. This not only improves efficiency but also reduces travel time and costs for agencies. The software's mobile app allows field staff to access schedules, patient information, and documentation tools on the go, further enhancing productivity. However, some users have mentioned that the initial setup and configuration of the scheduling system can be time-consuming and may require additional support from HealthWare .

Compared to competitors like Homecare Homebase and Axxess, HealthWare is often praised for its comprehensive feature set and customizability. The software covers a wide range of home health needs, including scheduling, billing, clinical documentation, and reporting. Users appreciate the ability to tailor the system to their specific workflows and preferences. However, this level of customization can also lead to a steeper learning curve for new users. Some reviewers have noted that the user interface can feel overwhelming at times, and navigating through the various modules may require additional training.

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Pros & Cons

Streamlined Scheduling and Coordination: HealthWare simplifies the complex task of scheduling patient visits and coordinating care among various healthcare professionals. Users appreciate the intuitive interface and drag-and-drop functionality, which make it easy to visualize and adjust schedules as needed. The software also automates appointment reminders and reduces scheduling conflicts, ensuring smoother operations and improved patient satisfaction.
Comprehensive Clinical Documentation: HealthWare offers robust clinical documentation tools that enable healthcare providers to efficiently record patient information, track progress, and maintain detailed medical histories. Users find the customizable templates and point-of-care documentation features particularly helpful, as they streamline the documentation process and ensure accuracy and completeness of patient records.
Enhanced Communication and Collaboration: HealthWare facilitates seamless communication and collaboration among healthcare team members, regardless of their location. The software's secure messaging platform allows for real-time communication, while shared care plans and patient records ensure everyone is on the same page. This improved communication leads to better-coordinated care, reduced errors, and ultimately, improved patient outcomes.
Improved Billing and Financial Management: HealthWare simplifies the billing process for home health agencies by automating tasks such as claims submission, payment processing, and financial reporting. Users appreciate the software's ability to reduce billing errors, improve cash flow, and provide insights into financial performance. This allows agencies to focus on providing quality care while maintaining financial stability.

Steep Learning Curve: Many users report that HealthWare's interface is not intuitive, leading to a prolonged onboarding process and frustration among staff. The software's complex workflows and non-standard terminology can be challenging for new users to grasp, hindering efficient adoption.
Customization Limitations: HealthWare offers limited options for tailoring the software to specific agency needs. Users often find that they cannot modify workflows, reports, or data fields to align with their unique operational requirements, leading to workarounds and inefficiencies.
Mobile App Functionality: The mobile app version of HealthWare receives consistent criticism for its limited features and unstable performance. Clinicians on the go often find that they cannot complete essential tasks or access critical patient information reliably, hindering productivity and responsiveness.
Customer Support: Users frequently express dissatisfaction with HealthWare's customer support, citing slow response times and a lack of effective troubleshooting. This can leave agencies feeling stranded when they encounter technical issues or require assistance with the software's functionalities.

Key Features

EMR: Import and store electronic documents. Scan and collate paper documents to patient charts using virtual charts.
Scheduling: Assign employee tasks by dragging and dropping scheduled activities. Receive warnings for scheduling conflicts, missing information and authorization.
Billing: Process billing for multiple payers for a variety of services. Itemize prospective pay, hospice per-diem, fee for service, room and board, and continuous care fees.
Claims Management: Track and manage unpaid claims and invoices. Track collections by bill or line item and document conversations with payers. Set up reminders to follow up on outstanding payments.
Clinicial Documentation: Save time and eliminate errors in data entry with built-in prompts and validation. Check for inconsistencies in current documentation and evaluations. View warnings based on nurses’ input at time of entry.
Alerts and Notifications: Set rules to trigger automated actions and notifications by text, email, phone or push alert. Automate escalations and set different alerts to stay up-to-date on urgent tasks.
Care Plans: Create comprehensive care plans with an interdisciplinary approach using pre-stored templates. Edit and adjust care plans based on patient progress and monitor task progress.
Integrations: Coordinate patient, employee and vendor activities using graphical calendars with OnTrak. Collaborate with back-of-office staff and caregivers with TeamWork. Log in remotely from any web-based device to view patient charts and employee schedules using the physician and employee portals.

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Buyer's Guide

Home Health Software Is All About Streamlining Operations With Automation and Digitization

By Christina George, Technical Content Writer at SelectHub

Home Health BG Header

Providing compassionate quality home care to clients is the need of the hour. But manually compiling past patient records, tracking down time logs, chasing claims and worrying about compliance makes it a tough pill to swallow. Home health software helps home care professionals put the home back in home health care.

We’ll give you the 411 on the best home health care software, tools to compare and price software, benefits, trends and questions to consider when selecting the right software for your agency.

Executive Summary

Home care software unifies on-site caregiver and administrative workflows with real-time information to drive quality patient care.
It helps users maintain compliance, maximize reimbursements, improve client outcomes and optimize operations.
Check whether the software complies with CMS regulations to streamline and speed up the audit process.

What This Guide Covers:

What Is Home Health Software?
Benefits
Key Features & Functionality
Current & Upcoming Trends
How to Begin a Software Comparison
Cost & Pricing Considerations
Questions To Ask
Next Steps
Product Comparisons

See how the Home Health Software leaders fare against the most common key requirements

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What Is Home Care Software?

Home health care software is a point-of-care medical management solution for agencies providing skilled and non-skilled home-based health care. It helps unify staff workflows, ensure compliance with state and federal regulations and monitor financial performance.

Caregivers can access medical records and comply with home care regulations using mobile devices. Administrators receive real-time information logged by caregivers directly from the location of services rendered. Typically, home health platforms provide staff with point-of-care documentation, EVV, scheduling and billing to streamline on-site caregiver and administrative workflows.

Benefits

Home health software is a game-changer, like sliced bread or the light bulb. Need conclusive evidence? We’ve outlined the primary benefits you’ll experience when using the right home care software.

Home Health Software Benefits

Better Client Outcomes

Home health care can be challenging, but accessing updated patient information and care plans doesn’t have to be. Access updated patient records during in-house visits to provide better treatment. Send real-time, remote communication alerts to update caregivers on changes in condition and enable quicker medical interceptions.

Increased Patient Satisfaction

Point-of-care documentation and mobile access help caregivers accurately and immediately record patient information without sacrificing patient engagement. It also minimizes errors from hand-written notes cropping up in post-visit documentation.

Improved Compliance

Keeping your regulatory ducks in a row, like EVV, PDGM and HIPAA compliance, can be a mammoth task. Features like telephony, GPS-enabled mobile apps, secure messaging and electronic patient signature collection make it easy to manage claims, keep up with regulations and maintain patient confidentiality. Alert caregivers about license renewals.

Maximized Reimbursements

Claims management is tough. Just a glance at the Medicare Claims Processing Manual is headache-inducing. Billing and coding help manage insurance eligibility verification, claims scrubbing and CMS 1500s, maximizing reimbursements and minimizing time spent chasing payments.

Optimized Business Processes

At the end of the day, your agency is a business. You can’t provide quality services to clients without proper financial health. Improve and grow your agency with custom and pre-set analytic reporting features. Assess real-time data about your business, helping pinpoint cost-saving methods and focus on problem areas.

Unified Workflows

Streamlining caregiver and administrative workflows improves the delivery of quality care to patients. Caregivers can communicate and securely share patient data with administrative staff from the field to deliver care tailored to individual patients.

On-the-go scheduling capabilities allow caregivers to access their schedules and receive updates so you can manage clinical resources effectively.

Centralized Data

Searching through spreadsheets and paper documents for past patient and physician records, caregiver notes, referrals and billing records is a recipe for disaster. Centralized data provides a single source of truth, saves time, reduces admin burden and minimizes errors.

Expert recommendations and analysis on the top Home Health Software

Key Features & Functionality

Point-of-Care Management	Collating hard copies of visit notes and patient information drains time and resources. Document, upload and access patient visit information in real-time at the point of care. Generate care plans with specific treatment courses for clients that caregivers can access easily. Manage and track tasks assigned to caregivers.
Billing and Coding	You may have 99 problems, but billing won’t be one. Automate medical billing processes and generate invoices using stored information on patient visits and services performed. Create compliant insurance claims, including Medicare and Medicaid and reduce denied claims.
Schedule Management	Balancing patient and caregiver timings can feel like a game of Tetris. Use a drag-and-drop scheduling interface to create and edit appointments, send reminders and alert caregivers to upcoming home visits via email or text. View scheduling changes along with the date and time of changes for added transparency.
Reporting and Dashboards	Mapping a route to your destination is easier if you know where you currently stand. Track KPIs on pre-set metrics using consolidated patient and supplier data. Create custom reports from scratch or using templates with agency-specific parameters. Monitor caregiver performance with a dashboard showing real-time metrics for on-time visits, tracked hours, and client feedback.
EVV	Avoid getting into hot water over the 21st Century Cures Act’s new requirements. Use telephony, GPS-tracking, generated codes or patient signatures to provide electronic visit verification during caregiver field visits.
Mobile Capabilities	Document patient information, track EVV functions and view care plans using mobile devices. Maintain on-site patient documentation, task management and visit alerts in real-time to improve client care. Communicate with caregivers, relatives and patients using HIPAA-compliant messaging and share information securely.
Claims Management	Managing claims can be as painful as pulling teeth. Verify insurance eligibility, follow up on claims and double-check records to prevent rejected claims. Automate claim status inquiries and process claim attachments digitally to save time and minimize errors.
Care Plan Management	Generate care plans with specific treatment courses for clients that caregivers can access easily. Manage and track tasks assigned to caregivers.
Integrations	Connect the three e’s of EHR, EMR and EVV software with your home health solution to streamline workflows, eradicate double-entry and save time.
Caregiver Management	Caregivers are the wheels that keep an agency running. Screen applicants’ backgrounds and track their certifications to alert them to expiry dates. Monitor shift information, including no-shows and late starts, and match caregivers with preferred shift timings. Set pay rates for standard and specialty services. Manage payroll for administrators and track caregiver hours using integrated EVV.
User Security	Even accidentally breaching PHI protocols will land you in hot water with possible civil and criminal penalties. View and maintain an audit trail to record when information is accessed or changed. Set up role-based access, single sign-ons and two-factor authentication to secure data.
PDGM (Patient-Driven Grouping Model)	Successful Medicare claims and PDGM management go hand in hand. Use clinical grouping and ICD-10 coding to classify admissions into 12 clinical groups and 432 mix-case groups for accurate payments. Adjust and claim for comorbidities from secondary diagnoses.

Expert recommendations and analysis on the top Home Health Software

Current and Upcoming Trends

Staying up-to-date on new techniques and practices doesn’t just apply to the clinical care you provide. The following trends can help you and your caregiver work smarter, not harder.

Home Health Trends

Telehealth

Just like remote work, remote consultations by physicians are becoming more mainstream. Telehealth features reduce doctors’ clinical burden and possible HIPAA violations from third-party video-calling platforms. Assistive robots and smart devices offer remote patient monitoring for personalized care.

Predictive Analytics and AI

Historical data and machine learning can “train” AI’s predictive analytics on what to look for to provide quicker and more accurate diagnoses. AI can also optimize caregiver efficiency by analyzing the best way to administer complex care plans and providing personalized care recommendations.

CRM and Referral Management

An effective referral program is like a cheat code. Access Medicare Part A and B to target high-potential referral sources, coordinate and manage patient intake and identify key specialties and locations. Communicate and track campaigns and communication with hospitals and sister agencies.

Software Comparison

Software, like a suit, isn’t one-size-fits-all. Selecting the right software for your agency can be the difference between growth and stagnation. Separate the wheat from the chaff by weighing a vendor’s ability to meet your needs and industry regulations. Here are some essential pointers to consider:

Deployment: Choosing between cloud-based or on-premise deployment can feel like a real Sophie’s Choice. Although both options have pros and cons, your individual needs and current IT infrastructure will be the marquee players in determining the best fit.

Smaller agencies may find it more cost-effective to utilize cloud-based servers hosted by vendors and pay a monthly subscription fee. The other option is maintaining servers on-premise and paying a hefty license fee. Larger organizations may appreciate the latter option with perks including customizations, in-house data storage and updates.

Data Migration: Unless you’re a brand new agency, you have a current client base, past patient records and individual care plans. Implementing a new solution means manually updating patient records - a tedious, time-consuming task. Check if vendors will help with data migration, both paper and digital records, or if you need to hire a third party.

Compliance and Security: Non-compliance with HIPAA and EVV regulations can land you in a stew of steep penalties and potential lawsuits. Ensure vendors explicitly demonstrate compliance, proper user security and end-to-end encryption of private health information.

Audits and Assurance: Getting audited is stressful. However, they’re also an essential part of getting your Medicare reimbursements. Ask your home health care software if they provide in-built OASIS assessments and PDGM features or third-party integrations to assist the process.

Cost & Pricing Considerations

The mode of deployment, licensing, the size of your agency and your individual needs all play a role in the cost of home care software.

You may have the dough for on-premise deployment and a one-time license fee if you’re a well-established agency with multiple locations and proper IT infrastructure. Smaller agencies may benefit from subscription pricing. Vendors base pricing tiers on the number of clients you serve, the number of caregivers you employ and backend users.

Pricing for these packages is often scalable and can grow with your agency to a certain level.

Another factor to consider is your agency’s platform requirements. Many companies work with you to build a solution for your specific needs. Custom-tailored options are effective but more expensive.

Expert recommendations and analysis on the top Home Health Software

Questions To Ask

Asking questions is critical to selecting the right home health software for your agency. You’ll undoubtedly have countless questions, but we can offer a few questions to get the ball rolling.

Use these questions to define your home health software requirements:

What primary functions do we need?
What’s our budget?
What are our current operational gaps?
Do we need additional hardware or software?
Is replacing our existing EHR or EVV solution feasible, or do we need an integrated platform?
Do we need scalable software?

Home Health Questions to Ask

Here are a few questions to help start a dialogue with home health software vendors:

Does the software comply with state-specific EVV mandates and CMS regulations?
Is it PDGM and HIPAA-compliant?
Will you help with data migration and implementation?
How complex is the learning curve for caregivers?
What size agencies are your usual clientele?
What support and training do you typically provide? Does it come with an additional fee?
How do you ensure data security?
What integrations does the software offer?

Expert recommendations and analysis on the top Home Health Software

Next Steps

Streamlined workflows, maximized reimbursements and better patient outcomes are a reality with home health care software. But choosing the right system for your agency feels like solving a tricky riddle. The key is to keep your needs front and center.

Try our free comparison guide to determine how each product stacks up against each other and your unique requirements. We hope this blueprint helps you navigate the complicated maze of software selection in your quest for optimized operations.

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

By Christina George

Technical Content Writer

An Associate Editor at SelectHub, Christina George creates and edits articles spanning project management, CPQ, CRM, marketing automation and home health software. As a Bachelor of Arts graduate with a triple major in Economics, Political Science and Sociology, her aim is to bring an integrated and simplified approach to long-form technical content. Formerly a food writer, copywriter, and social media sleuth, she has a soft spot for a quality pun. When not crafting articles and editing buyer's guides, you can find her attempting to score goals on the football field, binge-watching Curb Your Enthusiasm, or re-reading Pride and Prejudice for the nth time.

Technical Research By Dhanasri Yasam

Senior Analyst

As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.

Technical Review By Manan Roy

Principal Analyst

Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.

Edited By Joe Evans

Content Editor

Joe Evans is an Editor and Senior Market Analyst at SelectHub. A seasoned professional wordsmith, he has a bachelor's degree in journalism and electronic media and a decade of professional expertise in crafting top-tier digital content for niche online brands. He leads his small yet formidable team in producing helpful, compelling content in vital categories like HR, payroll, talent management, performance management, marketing automation home health, MES. When not editing and writing, he enjoys sports, quality time with family and dogs, and remains constantly in pursuit of something new and interesting to read or listen to.