Confluence vs Epicor ECM

Last Updated:

Our analysts compared Confluence vs Epicor ECM based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
read more...
Epicor ECM is a comprehensive enterprise content management (ECM) solution designed to streamline document management, collaboration, and business processes. It provides a centralized platform for storing, organizing, and accessing critical business information, enabling organizations to improve efficiency, reduce costs, and enhance compliance. Epicor ECM is particularly suited for businesses seeking to digitize their operations, automate workflows, and improve collaboration across teams.

Key benefits of Epicor ECM include its user-friendly interface, robust search capabilities, and seamless integration with other Epicor solutions. It offers a range of popular features such as document versioning, workflow automation, and mobile access, empowering users to manage content effectively from any device.

Compared to similar ECM products, Epicor ECM stands out for its ease of use, scalability, and industry-specific functionality. It is priced competitively, with flexible licensing options based on the number of users and the level of functionality required. Epicor ECM is a valuable investment for organizations looking to optimize their content management and collaboration processes.

read more...
$4.89/User, Monthly
Get a free price quote
Tailored to your specific needs
$2,000 Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
read more...
  • Enhanced Collaboration: Foster seamless teamwork with centralized document storage, version control, and real-time editing capabilities, enabling efficient project execution.
  • Streamlined Document Management: Organize and retrieve documents effortlessly with intuitive search functionality, customizable metadata, and automated workflows, reducing time spent on document retrieval.
  • Improved Compliance: Ensure adherence to industry regulations and internal policies with robust security measures, audit trails, and automated retention schedules, mitigating compliance risks.
  • Increased Productivity: Empower employees with self-service access to documents, eliminating the need for manual searches and reducing time spent on administrative tasks, boosting overall productivity.
  • Reduced Costs: Eliminate the need for physical storage, reduce paper usage, and streamline processes, resulting in significant cost savings over time.
  • Enhanced Security: Protect sensitive information with advanced encryption, role-based access controls, and disaster recovery capabilities, ensuring data integrity and confidentiality.
  • Improved Decision-Making: Access real-time insights into document usage and collaboration patterns, enabling informed decision-making and process optimization.
  • Scalability and Flexibility: Adapt to changing business needs with a scalable solution that can accommodate growing document volumes and integrate with other enterprise systems seamlessly.
  • Mobile Accessibility: Empower employees to access and manage documents from anywhere, anytime, on any device, ensuring uninterrupted productivity and collaboration.
  • Enhanced Customer Service: Provide exceptional customer service with quick and easy access to relevant documents, improving response times and customer satisfaction.
read more...
  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
read more...
  • AP Automation:  
    • ERP Integration: Access all AP (accounts payable) content. Connect with the accounting or ERP systems to ensure appropriate fields and content are automatically filled. Integrate with Microsoft Dynamics, Sage, Oracle, SAP and Infor. 
    • Invoice Processing: Enable automatic invoice matching to expedite the accounts payable process. 
    • Enforce Compliance: Follow document control and retention policies. Enable accurate reporting. Track every interaction with content via an audit trail. 
  • Package Works: Support case management of various processes by creating document packages that are complete, correct and delivered on the assigned time. 
  • HR Automation: Manage employee records in compliance with privacy regulations and country-specific information. Integrate with HRIS (human resources information system) and automate human resources processes. 
  • Intelligent Data Capture: Automate data entry and eliminate the need for time-consuming and laborious manual processes. Capture, classify, organize, validate, verify and submit data. 
  • Electronic Forms: Maintain data consistency and eliminate the need for paper forms. Customize digital forms by using the drag and drop option. 
read more...

Product Ranking

#6

among all
CMS Software

#196

among all
CMS Software

Find out who the leaders are

Analyst Rating Summary

72
83
17
50
90
60
50
67
Show More Show More
Collaboration
Integrations and Extensibility
Content Capture
Reports and Analytics
Platform Capabilities
Document Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Confluence
Epicor ECM
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 17 90 50 59 84 58 79 76 62 50 60 67 100 92 83 70 95 100 0 25 50 75 100
17%
0%
83%
50%
0%
50%
80%
0%
20%
60%
0%
40%
50%
0%
50%
67%
0%
33%
33%
0%
67%
100%
0%
0%
71%
7%
22%
89%
0%
11%
17%
0%
83%
83%
0%
17%
71%
14%
15%
71%
0%
29%
40%
50%
10%
90%
0%
10%
40%
20%
40%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

75%
0%
25%
63%
0%
37%

User Sentiment Summary

Great User Sentiment 4871 reviews
we're gathering data
83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

we're gathering data
4.1 (3769)
n/a
4.4 (1102)
n/a

Awards

SelectHub research analysts have evaluated Confluence and concluded it earns best-in-class honors for Collaboration.

Collaboration Award

SelectHub research analysts have evaluated Epicor ECM and concluded it earns best-in-class honors for Content Capture and Reports and Analytics.

Content Capture Award
Reports and Analytics Award

Synopsis of User Ratings and Reviews

Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
Show more
Intuitive Interface: Epicor ECM's user-friendly interface makes it easy for users to navigate and find the information they need quickly, reducing training time and improving productivity.
Robust Search Capabilities: The advanced search functionality allows users to locate specific documents or data with ease, even within large document repositories, saving time and effort.
Seamless Integration: Epicor ECM seamlessly integrates with other Epicor applications, such as ERP and CRM, providing a centralized platform for managing all business-critical information and streamlining workflows.
Enhanced Collaboration: Epicor ECM facilitates collaboration by allowing multiple users to access, edit, and share documents simultaneously, improving teamwork and project efficiency.
Improved Compliance: Epicor ECM helps organizations meet regulatory compliance requirements by providing secure document storage, version control, and audit trails, ensuring the integrity and accessibility of critical information.
Show more
Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
Show more
Clunky Interface: Users complain about an outdated and unintuitive interface that hinders productivity and requires extensive training.
Limited Customization: Epicor ECM reportedly offers limited customization options, making it challenging to tailor the system to specific business needs.
Integration Challenges: Users encounter difficulties integrating Epicor ECM with other business applications, leading to data silos and inefficiencies.
Slow Performance: Some users experience performance issues, particularly when dealing with large volumes of documents or complex workflows.
Lack of Mobile Support: Epicor ECM's mobile capabilities are reportedly limited, hindering remote access and collaboration.
Show more

Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

Show more

Epicor ECM is a robust ECM solution that has received positive feedback from users in the past year. Users appreciate its user-friendly interface, which makes it easy to navigate and use. Additionally, Epicor ECM offers a wide range of features, including document management, workflow automation, and collaboration tools. These features help users to improve their productivity and efficiency. When compared to similar products, Epicor ECM stands out due to its strong integration with other Epicor products. This integration allows users to seamlessly share data and processes between different applications, which can save time and improve accuracy. Additionally, Epicor ECM offers a high level of security, which is important for businesses that need to protect sensitive data. Overall, Epicor ECM is a well-rounded ECM solution that is suitable for businesses of all sizes. Its user-friendly interface, wide range of features, and strong integration with other Epicor products make it a valuable asset for any business.

Show more

Screenshots

Top Alternatives in CMS Software


Alfresco

Box

DocuShare

DocuWare

Egnyte

Epicor ECM

Laserfiche

M-Files

Nuxeo

OmniDocs

OnBase

OpenText ECM

Oracle WebCenter Content

Revver

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings