Confluence vs OpenText ECM

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Our analysts compared Confluence vs OpenText ECM based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
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OpenText ECM is an enterprise content management (ECM) software that helps organizations manage, store, and retrieve their digital content. It's designed for businesses of all sizes and industries, but it's particularly well-suited for those with large volumes of unstructured data. OpenText ECM offers a wide range of features, including document management, records management, workflow automation, and collaboration tools. It also integrates with a variety of other business applications, making it a versatile solution for managing content across the enterprise.

Some of the key benefits of using OpenText ECM include improved productivity, reduced costs, and increased compliance. The software can help organizations automate their content-related processes, which can free up employees to focus on more strategic tasks. It can also help organizations reduce their storage costs by consolidating their content into a single, centralized repository. And finally, OpenText ECM can help organizations meet their compliance requirements by providing them with the tools they need to manage their records effectively.

OpenText ECM is a popular choice for organizations looking for an ECM solution. It's a mature product with a proven track record, and it's backed by a strong vendor. However, it's important to note that OpenText ECM is a complex product, and it can be expensive to implement and maintain. Organizations should carefully consider their needs and budget before investing in OpenText ECM.

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Product Assistance

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Knowledge Base
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Product Insights

  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
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  • Enhanced Collaboration: OpenText ECM streamlines document sharing and collaboration, enabling teams to work together seamlessly on projects, regardless of location or device.
  • Improved Productivity: By automating document-related tasks, OpenText ECM frees up employees' time, allowing them to focus on more strategic initiatives.
  • Reduced Costs: OpenText ECM eliminates the need for physical storage, reducing overhead costs and freeing up valuable office space.
  • Increased Compliance: OpenText ECM provides robust security features and compliance tools, ensuring that sensitive information is protected and regulatory requirements are met.
  • Improved Decision-Making: OpenText ECM provides centralized access to all relevant documents, empowering decision-makers with the information they need to make informed choices.
  • Enhanced Customer Service: OpenText ECM enables organizations to quickly and easily access customer information, improving response times and overall customer satisfaction.
  • Streamlined Business Processes: OpenText ECM integrates with other business systems, automating workflows and eliminating manual processes, resulting in increased efficiency and reduced errors.
  • Improved Risk Management: OpenText ECM provides comprehensive audit trails and version control, ensuring that changes to documents are tracked and unauthorized access is prevented.
  • Enhanced Scalability: OpenText ECM is designed to scale with your organization's needs, ensuring that it can support future growth and expansion.
  • Reduced Environmental Impact: By eliminating the need for paper-based processes, OpenText ECM contributes to environmental sustainability.
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  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
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  • Information Management: Organize, integrate and protect data in inbound and outbound communications. Easily scale operations by moving workloads to the cloud, eliminating data silos. 
  • Intelligent Enterprise Capture: Automatically digitize incoming content. Support optical character recognition (OCR), content classification and content routing. Convert paper files into interactive electronic formats. 
  • Connected Workspaces: Customizable virtual workspaces allow employees to share and access necessary content and accomplish common tasks. Use pre-built templates to maintain consistency across files. 
  • Smart View User Interface: Interact directly with content from office productivity applications on a consolidated, customizable interface. 
  • Records Management: Obtain complete control over the enterprise content lifecycle for both physical and electronic data. Retain and destroy content as needed. 
  • Document Management: A single, secure repository houses all company content. Organize, share and collaborate on files easily with real-time access. 
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Product Ranking

#6

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#200

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Analyst Rating Summary

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Collaboration
Integrations and Extensibility
Compliances
Reports and Analytics
Document Management
Content Capture
AI-Based Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Confluence
OpenText ECM
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 17 90 50 59 84 58 79 76 62 87 62 100 89 95 83 85 84 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 4871 reviews
we're gathering data
83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

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4.1 (3769)
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4.4 (1102)
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Awards

SelectHub research analysts have evaluated Confluence and concluded it earns best-in-class honors for Collaboration.

Collaboration Award

SelectHub research analysts have evaluated OpenText ECM and concluded it earns best-in-class honors for AI-Based Capabilities, Compliances and Reports and Analytics.

AI-Based Capabilities Award
Compliances Award
Reports and Analytics Award

Synopsis of User Ratings and Reviews

Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
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Ease of Use: OpenText ECM's intuitive interface and user-friendly design make it easy for users to navigate and manage content, even for those with limited technical expertise.
Robust Search Capabilities: The advanced search functionality allows users to quickly and efficiently locate specific documents or information within the system, saving time and effort.
Centralized Content Management: OpenText ECM provides a central repository for all enterprise content, ensuring that documents are organized, accessible, and secure, eliminating the need for multiple storage locations.
Enhanced Collaboration: The platform facilitates seamless collaboration among team members, allowing them to share, edit, and track changes to documents in real-time, improving productivity and efficiency.
Compliance and Security: OpenText ECM meets industry standards and regulations for data protection and compliance, providing peace of mind that sensitive information is secure and handled responsibly.
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Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
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Clunky User Interface: Users complain about an outdated and unintuitive interface that makes it difficult to navigate and find information efficiently.
Limited Customization Options: OpenText ECM offers limited flexibility in customizing workflows and metadata, hindering users' ability to tailor the system to their specific needs.
Performance Issues: Users experience slow loading times and occasional system outages, impacting productivity and hindering timely access to critical information.
Integration Challenges: OpenText ECM struggles to integrate seamlessly with other business applications, leading to data silos and hindering collaboration across departments.
Costly Licensing: Users express concerns about the high cost of licensing and maintenance fees, making it a less cost-effective option compared to other ECM solutions.
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Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

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OpenText ECM is a robust and feature-rich ECM solution that has received positive feedback from users in the past year. Its strengths include its scalability, ease of use, and comprehensive feature set. Users appreciate its ability to handle large volumes of data and its intuitive interface, which makes it easy to navigate and manage content. OpenText ECM also offers a wide range of features, including document management, workflow automation, and collaboration tools, which makes it a versatile solution for a variety of businesses. Compared to similar products, OpenText ECM stands out due to its scalability and performance. Users have reported that it can handle large volumes of data without sacrificing performance, which is crucial for businesses that need to manage a large amount of content. Additionally, OpenText ECM's comprehensive feature set and ease of use make it a more attractive option for businesses that need a robust and user-friendly ECM solution. OpenText ECM is best suited for businesses that need a scalable, easy-to-use, and feature-rich ECM solution. Its ability to handle large volumes of data, its intuitive interface, and its comprehensive feature set make it an ideal choice for businesses that need to manage a large amount of content and streamline their business processes.

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