Laserfiche vs OnBase

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Our analysts compared Laserfiche vs OnBase based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Laserfiche is an enterprise content management (ECM) software that helps organizations manage, store, and retrieve digital content. It's designed for businesses of all sizes and industries, but it's particularly well-suited for organizations with complex document management needs. Laserfiche offers a wide range of features, including document capture, workflow automation, electronic forms, and records management. It also integrates with a variety of third-party applications, making it a versatile solution for businesses with diverse needs.

Laserfiche is known for its ease of use, scalability, and security. It's also highly customizable, so businesses can tailor it to their specific requirements. Laserfiche is priced on a per-user basis, with pricing varying depending on the number of users and the features required. It's a cost-effective solution for businesses that need a comprehensive ECM solution.

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OnBase is a cloud-based information platform for documents, records and business process management. It allows companies to securely store and access data, and to simplify manual tasks with automation. Organizations can easily manage large volumes of files and maintain corporate assets from one central location.
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Product Assistance

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Product Insights

  • Enhanced Collaboration: Laserfiche streamlines teamwork by providing a central platform for document sharing, version control, and real-time collaboration, eliminating the need for multiple versions and email chains.
  • Improved Productivity: Its intuitive interface and automated workflows empower users to find, access, and process information quickly, reducing time spent on manual tasks and increasing overall efficiency.
  • Increased Compliance: Laserfiche's robust security features, audit trails, and compliance tools help organizations meet regulatory requirements and mitigate risks, ensuring the integrity and confidentiality of sensitive data.
  • Reduced Costs: By eliminating paper-based processes and automating tasks, Laserfiche significantly reduces operational costs associated with document storage, retrieval, and processing.
  • Improved Decision-Making: Its advanced search capabilities and customizable dashboards provide users with instant access to relevant information, enabling them to make informed decisions based on real-time data.
  • Enhanced Customer Service: Laserfiche's integration with CRM systems allows organizations to access customer information quickly, respond to inquiries promptly, and provide personalized experiences.
  • Increased Innovation: Its open architecture and APIs empower developers to create custom solutions that extend Laserfiche's capabilities, fostering innovation and meeting unique business needs.
  • Improved Risk Management: Laserfiche's document retention policies and disaster recovery capabilities ensure the preservation of critical information, mitigating risks associated with data loss or security breaches.
  • Enhanced Scalability: Its modular design and cloud-based deployment options allow organizations to scale Laserfiche to meet their growing needs, accommodating both small and large-scale implementations.
  • Reduced Environmental Impact: By eliminating paper-based processes, Laserfiche contributes to environmental sustainability by reducing waste and conserving resources.
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  • Save Time: A single system captures data, scans documents and imports information. Reduce IT needs, as no additional technical expertise is required. 
  • Upgrade Easily: Reduce challenges related to upgrading multiple coded solutions. Parallel upgrades allow more than one version to run simultaneously. 
  • Increase Flexibility: Enable file capture, generation and distribution during any phase of the content lifecycle. Optimize both structured and unstructured processes. Simplify workflows by employing task automation, document routing and load-balancing. 
  • Reduce Overhead Costs: Allow employees to work and access content from anywhere. Eliminate printing and paper file storage by electronically capturing information. 
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  • Intelligent Content Capture: Identify, extract and organize valuable data. Use a mobile camera to capture and convert documents to useful file formats on the go. A dedicated app allows users to automatically classify files, apply image enhancements and obtain critical information according to customizable rules. Extract and index text for future processing or retrieval using optical character recognition. 
  • Smart Invoice Capture: Pre-trained machine learning AI captures, identifies and extracts relevant information from invoices, like purchase order numbers, vendor names and total amounts due. 
  • Document and Record Management: Create files in-app or import them into the repository for easy access. Categorize and assign metadata fields to every document, expediting the search process. Edit and save modifications, co-author in real time and save version history for view and comparison. Automatically apply a retention schedule to files based on record type. 
  • Business Process Automation: Pre-built department and industry templates help automate basic, repetitive tasks. Automatically route documents and approvals from stakeholders. Use customizable analytics and reporting tools to identify and address areas of improvement. 
  • Integrations: Integrate with apps like DocuSign, Salesforce, Adobe Sign and Microsoft 365. Enable APIs, custom scripting and other web services to meet specific business needs. Use bots to search websites, locate documents and populate forms. 
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  • Advanced Document Capture: Organize, extract and validate all essential data at the source. Scan electronic files and upload images using a mobile device, with or without internet connection. Automatically index documents and make them securely accessible to users. 
  • Unified Document Management: Manage files and data in one place. Improve organization processes with searchable electronic databases. Easily automate repetitive tasks related to data entry. 
  • Enterprise Search: Locate relevant information instantly. Conversational search and navigation filters eliminate the need for users to enter perfect search terms. 
  • Business Process Management: Use automated workflows without coding, simplify file approval procedure and enhance overall information accuracy. Gain quick insight into system health and security via dashboards, with automated email notifications for system events. 
  • Case Management: Enable users to make informed decisions based on available documents, records and emails. Reporting dashboards and audit trials provide a comprehensive view into company operations, facilitating improvement and transparency. A point-and-click configurable platform reduces the need for additional services. 
  • Enterprise File Sync and Share: Exchange files without compromising information ownership. Host data in an encrypted cloud or storage space designed for maximum security. 
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Product Ranking

#40

among all
CMS Software

#49

among all
CMS Software

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Analyst Rating Summary

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90
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83
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Content Capture
Reports and Analytics
Platform Capabilities
Integrations and Extensibility
Document Management
Content Capture
Mobile Capabilities
Document Management
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Laserfiche
OnBase
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 42 90 83 100 92 67 85 95 100 40 50 83 100 91 77 93 89 80 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

88%
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User Sentiment Summary

Excellent User Sentiment 116 reviews
Great User Sentiment 136 reviews
90%
of users recommend this product

Laserfiche has a 'excellent' User Satisfaction Rating of 90% when considering 116 user reviews from 2 recognized software review sites.

86%
of users recommend this product

OnBase has a 'great' User Satisfaction Rating of 86% when considering 136 user reviews from 2 recognized software review sites.

4.47 (58)
4.29 (68)
4.5 (58)
4.3 (68)

Awards

SelectHub research analysts have evaluated Laserfiche and concluded it earns best-in-class honors for Collaboration, Content Capture and Reports and Analytics. Laserfiche stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Collaboration Award
Content Capture Award
Reports and Analytics Award

SelectHub research analysts have evaluated OnBase and concluded it earns best-in-class honors for Content Capture and Mobile Capabilities.

Content Capture Award
Mobile Capabilities Award

Synopsis of User Ratings and Reviews

Seamless Integration: Laserfiche effortlessly integrates with various business applications, enabling seamless data exchange and streamlined workflows.
Robust Security: Its robust security measures, including role-based access control and encryption, ensure the confidentiality and integrity of sensitive information.
Intuitive Interface: The user-friendly interface simplifies document management, making it accessible to users of all technical backgrounds.
Advanced Search Capabilities: Laserfiche's advanced search engine allows for quick and precise retrieval of documents, even within large repositories.
Automated Workflows: Its workflow automation capabilities streamline business processes, reducing manual tasks and improving efficiency.
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Intuitive Interface: Users appreciate OnBase's user-friendly interface, which simplifies document management and retrieval, making it easy for employees to find what they need quickly and efficiently.
Robust Search Capabilities: OnBase's advanced search functionality allows users to locate specific documents or information within seconds, even across vast repositories, saving time and improving productivity.
Seamless Integration: OnBase seamlessly integrates with other business applications, such as ERP and CRM systems, enabling users to access and manage documents directly from within their familiar workflows.
Enhanced Collaboration: OnBase facilitates collaboration by providing a central platform for document sharing, annotation, and version control, ensuring that teams have access to the most up-to-date information.
Improved Compliance: OnBase helps organizations meet regulatory compliance requirements by providing secure document storage, audit trails, and retention policies, ensuring the integrity and accessibility of critical documents.
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Steep Learning Curve: Laserfiche's complex interface and feature-rich environment can be overwhelming for new users, requiring significant training and support.
Limited Customization Options: While Laserfiche offers a wide range of features, users have reported limitations in customizing workflows and templates to meet specific business requirements.
Performance Issues: Some users have experienced performance bottlenecks and slow response times, especially when working with large document repositories or complex workflows.
Integration Challenges: Integrating Laserfiche with other business systems can be complex and time-consuming, requiring additional resources and expertise.
Costly Implementation: Laserfiche's licensing and implementation costs can be significant, making it a less attractive option for organizations with limited budgets.
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Steep Learning Curve: OnBase's complex interface and extensive feature set can be overwhelming for users, requiring significant training and support.
Limited Customization: While OnBase offers some customization options, users report that it lacks the flexibility to fully adapt to their specific business processes.
Integration Challenges: Integrating OnBase with other systems can be complex and time-consuming, hindering seamless data flow and collaboration.
Performance Issues: Users experience occasional performance issues, such as slow loading times and system crashes, which can disrupt workflow and productivity.
Costly Maintenance: OnBase's licensing and maintenance costs can be substantial, especially for organizations with large-scale deployments.
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Laserfiche, an ECM software, has received positive reviews for its user-friendly interface, robust security features, and customizable workflows. Users appreciate its drag-and-drop functionality, which simplifies document management, and its ability to integrate with various third-party applications, enhancing its versatility. Additionally, Laserfiche's advanced search capabilities and granular access controls ensure efficient document retrieval and data protection. Compared to competitors, Laserfiche stands out with its intuitive design, making it accessible to users of all technical backgrounds. Its comprehensive security measures, including encryption and role-based permissions, provide peace of mind for organizations handling sensitive data. Furthermore, Laserfiche's customizable workflows allow businesses to tailor the software to their specific processes, increasing efficiency and reducing manual errors. Laserfiche is ideally suited for organizations seeking a comprehensive ECM solution that combines ease of use, robust security, and customizable workflows. Its user-centric design, coupled with its advanced features, makes it a valuable asset for businesses looking to streamline document management, improve collaboration, and enhance data security.

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OnBase is a robust ECM software that has received positive feedback from users in the past year. Its strengths include its user-friendly interface, comprehensive feature set, and strong security measures. Users appreciate its intuitive design, which makes it easy to navigate and use, even for those with limited technical expertise. OnBase's feature set is also highly praised, as it offers a wide range of capabilities, including document management, workflow automation, and records management. Additionally, OnBase's security features are top-notch, ensuring that sensitive data is protected from unauthorized access. When compared to similar products, OnBase stands out due to its ease of use, customization options, and scalability. Its user-friendly interface makes it accessible to users of all skill levels, while its customization options allow businesses to tailor the software to their specific needs. OnBase is also highly scalable, making it suitable for businesses of all sizes. These differentiating factors are important because they enable businesses to maximize the value of their ECM investment. Overall, OnBase is a well-rounded ECM software that is suitable for businesses of all sizes. Its user-friendly interface, comprehensive feature set, and strong security measures make it a valuable asset for any organization looking to improve its document management and workflow processes.

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