Alfresco vs OnBase

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Our analysts compared Alfresco vs OnBase based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Alfresco is an open-source solution that helps enterprises manage and publish content on websites. It provides a central content and metadata repository with streamlined end-to-end review and approval workflows. It offers collaboration through shared access, comments and annotations, and the option to start a meeting from within the document for instant discussion. Deployable on-premise, in the cloud or as a hybrid, it can be accessed from any device.

Extensible due to its open architecture, it enables federated access to content across technologies without the need to migrate data in bulk, eliminating data security concerns. Powered by Amazon Web Services, it provides data insights through natural language generation, automated text extraction and deep learning technology. In addition to its integration with Microsoft 365 and Google Docs, it provides full-text indexing via Apache Solr.
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OnBase is a cloud-based information platform for documents, records and business process management. It allows companies to securely store and access data, and to simplify manual tasks with automation. Organizations can easily manage large volumes of files and maintain corporate assets from one central location.
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Product Assistance

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Product Insights

  • Enhanced Collaboration: Alfresco fosters seamless teamwork by providing a centralized platform for document sharing, real-time editing, and threaded discussions, enabling efficient knowledge sharing and project coordination.
  • Streamlined Content Management: Its intuitive interface and robust search capabilities empower users to effortlessly organize, retrieve, and manage vast amounts of content, ensuring easy access to critical information.
  • Improved Productivity: Alfresco automates repetitive tasks, such as document approval workflows and content versioning, freeing up valuable time for employees to focus on strategic initiatives.
  • Enhanced Security: Alfresco's robust security measures, including role-based access controls, encryption, and audit trails, safeguard sensitive data, ensuring compliance with industry regulations and protecting against unauthorized access.
  • Scalability and Flexibility: Alfresco's modular architecture and cloud-based deployment options allow organizations to tailor the solution to their specific needs, accommodating growth and adapting to changing business requirements.
  • Reduced Costs: By eliminating the need for multiple disparate systems and streamlining content management processes, Alfresco helps organizations save on IT infrastructure and maintenance costs.
  • Improved Customer Experience: Alfresco's integration with CRM systems enables personalized content delivery, enhancing customer interactions and fostering stronger relationships.
  • Increased Innovation: Alfresco's open API and developer tools empower organizations to extend the platform's functionality, fostering innovation and creating tailored solutions that meet unique business challenges.
  • Enhanced Compliance: Alfresco's compliance with industry standards, such as ISO 27001 and HIPAA, ensures adherence to regulatory requirements and mitigates legal risks.
  • Improved Decision-Making: Alfresco's advanced analytics capabilities provide insights into content usage and user behavior, enabling data-driven decision-making and optimizing content strategies.
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  • Save Time: A single system captures data, scans documents and imports information. Reduce IT needs, as no additional technical expertise is required. 
  • Upgrade Easily: Reduce challenges related to upgrading multiple coded solutions. Parallel upgrades allow more than one version to run simultaneously. 
  • Increase Flexibility: Enable file capture, generation and distribution during any phase of the content lifecycle. Optimize both structured and unstructured processes. Simplify workflows by employing task automation, document routing and load-balancing. 
  • Reduce Overhead Costs: Allow employees to work and access content from anywhere. Eliminate printing and paper file storage by electronically capturing information. 
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  • Document Management: Search, access, store and organize content on any device with search suggestions and smart folders. Use built-in workflows and rich metadata models to improve the review and approval processes, move documents and automate repetitive tasks. Keep content secure by creating access permissions, maintaining document versioning and keeping a single database of all records in compliance with information governance policies.
  • Document Capture and Scanning: Scan and process documents and data of any kind utilizing optical character recognition (OCR) technology. Store and classify scanned documents in a centralized location to keep files organized and easily accessible. Allow customers to capture, share and edit content on the go with the Mobile Content and Process Services.
  • Collaboration: Store, edit, co-author and share documents in one location by integrating popular applications such as Microsoft 365 and Google Docs. Invite external members to work on content via public links. Allow viewer collaboration to produce real-time annotations, replies to changes made and chat capabilities within documents.
  • Artificial Intelligence: Implement Amazon Web Services to analyze and extract essential data from documents with Amazon Comprehend, Amazon Rekognition and Amazon Textract. Find specific keywords within bodies of text, retrieve textual context from images and videos to store as document metadata and more.
  • Analytics: Customize reports and dashboards, generate real-time reports on content and metadata and easily search for data with the platform’s internal data warehouse and open source search platform Solr 6. Optimize search indexing with multi-instance clustering and Solr sharding. Prevent data leaks with permissions, ACLs and SSL encryption protection.
  • Process Management: Build process models utilizing graphical tools such as the step editor guide and share with point-and-click forms. Manage internal processes by creating, assigning and dividing tasks amongst individuals and team members. Integrate tools using the platform’s Java-based process engine, API support and rest-based architecture, accessible on any iOS and Android device.
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  • Advanced Document Capture: Organize, extract and validate all essential data at the source. Scan electronic files and upload images using a mobile device, with or without internet connection. Automatically index documents and make them securely accessible to users. 
  • Unified Document Management: Manage files and data in one place. Improve organization processes with searchable electronic databases. Easily automate repetitive tasks related to data entry. 
  • Enterprise Search: Locate relevant information instantly. Conversational search and navigation filters eliminate the need for users to enter perfect search terms. 
  • Business Process Management: Use automated workflows without coding, simplify file approval procedure and enhance overall information accuracy. Gain quick insight into system health and security via dashboards, with automated email notifications for system events. 
  • Case Management: Enable users to make informed decisions based on available documents, records and emails. Reporting dashboards and audit trials provide a comprehensive view into company operations, facilitating improvement and transparency. A point-and-click configurable platform reduces the need for additional services. 
  • Enterprise File Sync and Share: Exchange files without compromising information ownership. Host data in an encrypted cloud or storage space designed for maximum security. 
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Product Ranking

#26

among all
CMS Software

#49

among all
CMS Software

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Analyst Rating Summary

89
84
50
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70
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83
83
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Document Protection
Platform Capabilities
Document Management
Integrations and Extensibility
Content Capture
Content Capture
Mobile Capabilities
Document Management
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Alfresco
OnBase
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 50 70 83 89 95 100 78 100 80 40 50 83 100 91 77 93 89 80 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

88%
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User Sentiment Summary

Good User Sentiment 94 reviews
Great User Sentiment 136 reviews
78%
of users recommend this product

Alfresco has a 'good' User Satisfaction Rating of 78% when considering 94 user reviews from 5 recognized software review sites.

86%
of users recommend this product

OnBase has a 'great' User Satisfaction Rating of 86% when considering 136 user reviews from 2 recognized software review sites.

3.9 (5)
n/a
3.4 (32)
n/a
n/a
4.29 (68)
4.0 (15)
4.3 (68)
4.2 (13)
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4.3 (29)
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Awards

SelectHub research analysts have evaluated Alfresco and concluded it earns best-in-class honors for Document Protection and Platform Capabilities.

Document Protection Award
Platform Capabilities Award

SelectHub research analysts have evaluated OnBase and concluded it earns best-in-class honors for Content Capture and Mobile Capabilities.

Content Capture Award
Mobile Capabilities Award

Synopsis of User Ratings and Reviews

Intuitive User Interface: Alfresco's user-friendly interface simplifies content management, making it easy for users to navigate and find what they need quickly.
Robust Document Management: Alfresco excels in managing large volumes of documents, providing efficient storage, retrieval, and collaboration features.
Seamless Collaboration: Alfresco fosters collaboration by allowing multiple users to work on documents simultaneously, track changes, and share feedback.
Advanced Security: Alfresco prioritizes data security with robust encryption, access controls, and audit trails to protect sensitive information.
Scalability and Flexibility: Alfresco adapts to growing business needs, supporting large-scale deployments and integrations with other systems.
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Intuitive Interface: Users appreciate OnBase's user-friendly interface, which simplifies document management and retrieval, making it easy for employees to find what they need quickly and efficiently.
Robust Search Capabilities: OnBase's advanced search functionality allows users to locate specific documents or information within seconds, even across vast repositories, saving time and improving productivity.
Seamless Integration: OnBase seamlessly integrates with other business applications, such as ERP and CRM systems, enabling users to access and manage documents directly from within their familiar workflows.
Enhanced Collaboration: OnBase facilitates collaboration by providing a central platform for document sharing, annotation, and version control, ensuring that teams have access to the most up-to-date information.
Improved Compliance: OnBase helps organizations meet regulatory compliance requirements by providing secure document storage, audit trails, and retention policies, ensuring the integrity and accessibility of critical documents.
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Steep Learning Curve: Alfresco's complex interface and extensive feature set can be overwhelming for new users, requiring significant training and support.
Limited Customization Options: While Alfresco offers some customization capabilities, they are often limited compared to other CMS platforms, restricting the ability to tailor the system to specific business needs.
Performance Issues: Alfresco can experience performance bottlenecks, especially when handling large volumes of content or complex workflows, leading to slow loading times and user frustration.
Costly Licensing: Alfresco's licensing fees can be substantial, particularly for enterprise-level deployments, making it a less cost-effective option for budget-conscious organizations.
Lack of Mobile Optimization: Alfresco's mobile capabilities are limited, making it challenging to access and manage content effectively on smartphones and tablets.
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Steep Learning Curve: OnBase's complex interface and extensive feature set can be overwhelming for users, requiring significant training and support.
Limited Customization: While OnBase offers some customization options, users report that it lacks the flexibility to fully adapt to their specific business processes.
Integration Challenges: Integrating OnBase with other systems can be complex and time-consuming, hindering seamless data flow and collaboration.
Performance Issues: Users experience occasional performance issues, such as slow loading times and system crashes, which can disrupt workflow and productivity.
Costly Maintenance: OnBase's licensing and maintenance costs can be substantial, especially for organizations with large-scale deployments.
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Alfresco is a popular CMS software that has received mixed reviews from users in the past year. Some users praise its strengths, such as its robust security features, user-friendly interface, and extensive customization options. These strengths are important because they allow users to create and manage content securely, easily, and in a way that meets their specific needs. For example, Alfresco's granular permissions system allows administrators to control who has access to what content, while its drag-and-drop interface makes it easy for users to create and edit content. However, other users have criticized Alfresco for its weaknesses, such as its high cost, limited scalability, and lack of certain features that are found in competing products. These weaknesses are important because they can make Alfresco a less attractive option for some users. For example, Alfresco's high cost may be prohibitive for some organizations, while its limited scalability may not be suitable for organizations that need to manage large amounts of content. Additionally, Alfresco lacks certain features that are found in competing products, such as e-commerce functionality and social media integration. Overall, Alfresco is a solid CMS software with a number of strengths and weaknesses. It is best suited for organizations that need a secure, user-friendly, and customizable CMS. However, organizations that need a low-cost, highly scalable, or feature-rich CMS may want to consider other options.

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OnBase is a robust ECM software that has received positive feedback from users in the past year. Its strengths include its user-friendly interface, comprehensive feature set, and strong security measures. Users appreciate its intuitive design, which makes it easy to navigate and use, even for those with limited technical expertise. OnBase's feature set is also highly praised, as it offers a wide range of capabilities, including document management, workflow automation, and records management. Additionally, OnBase's security features are top-notch, ensuring that sensitive data is protected from unauthorized access. When compared to similar products, OnBase stands out due to its ease of use, customization options, and scalability. Its user-friendly interface makes it accessible to users of all skill levels, while its customization options allow businesses to tailor the software to their specific needs. OnBase is also highly scalable, making it suitable for businesses of all sizes. These differentiating factors are important because they enable businesses to maximize the value of their ECM investment. Overall, OnBase is a well-rounded ECM software that is suitable for businesses of all sizes. Its user-friendly interface, comprehensive feature set, and strong security measures make it a valuable asset for any organization looking to improve its document management and workflow processes.

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