CloudCall Reviews & Pricing

Key Features

• Access Controls/Permissions
• Activity Dashboard
• Activity Tracking
• Alerts/Notifications
• API
• Archiving & Retention
• Audio / Video Conferencing
• Auto-Dialer
• Automated Routing
• Automatic Call Distribution
• Automatic Outbound Dialer
• Blended Call Center
• Calendar Management
• Call Center Integration
• Call Center Management
• Call Conferencing
• Call List Management
• Call Logging
• Call Monitoring
• Call Queues
• Call Recording
• Call Reporting
• Call Routing
• Call Scripting
• Call Tagging
• Call Tracking
• Call Tracking Metrics
• Call Transfer
• Caller ID
• Caller Profiles
• Campaign Management
• Chat/Messaging
• Collaboration Tools
• Commenting/Notes
• Communication Management
• Computer Telephony Integration
• Conferencing
• Contact Database
• Contact Management
• CRM
• Customer History
• Customizable Fields
• Customizable Reports
• Data Import/Export
• Employee Activity Monitoring
• Employee Directory
• File Transfer
• For Cloud Phone Systems
• Help Desk Management
• Hotkeys
• Inbound Call Center
• Interaction Tracking
• IVR / Voice Recognition
• Knowledge Base Management
• Local Caller ID
• Manual Dialer
• Mobile Access
• Monitoring
• Multi-Channel Communication
• Multi-User Collaboration
• Multiple Parties
• Multiple Scripts
• Multiple User Accounts
• On-Demand Recording
• Online Voice Transmission
• Outbound Call Center
• PBX
• Performance Management
• Performance Metrics
• Phone Key Input
• Power Dialer
• Predictive Dialer
• Progressive Dialer
• Queue Management
• Real Time Analytics
• Real Time Data
• Real Time Monitoring
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Real-time Updates
• Recording
• Remote Access/Control
• Remote Support
• Reporting & Statistics
• Reporting/Analytics
• Ring Groups
• Role-Based Permissions
• Self Service Portal
• Service Level Agreement (SLA) Management
• Single Sign On
• SIP Trunking
• SMS Messaging
• Softphone
• Surveys & Feedback
• Telemarketing Management
• Unified Communications
• Virtual Voicemail
• Voice Mail
• VoIP
• VoIP Connection
• Workflow Configuration
• Workflow Management