eMaint Reviews & Pricing

Key Features

• Asset Management: Gain visibility into your assets to optimize maintenance operations.
  • Multi-Site Control: You can oversee maintenance for every plant from your headquarters, while your teams in different countries work in their local languages and currencies.
  • Command Center: Attach maintenance manuals, warranty information and historical repair records to assets, making these documents readily accessible whenever needed. Organize assets by facility, department, equipment type or any other relevant criteria.
  • Life Cycle Tracking: From the day a new piece of equipment is installed to the day it's decommissioned, track everything — usage, maintenance history, calibration dates and warranty information.
• Work Order Management: Create, assign and track work orders with just a few clicks.
  • Creation: Generate work orders through the mobile app, in bulk for multiple assets or include them as part of route-based inspections. Automatically trigger work orders based on pre-defined conditions or detected faults.
  • Work Requests via QR Codes: If your technicians encounter a broken machine in the field, they can quickly initiate a work request by scanning the asset's QR code, streamlining the process and minimizing downtime.
  • Preventive Maintenance Scheduling: Drag-and-drop calendar interface helps you plan and visualize preventive maintenance tasks, making it easier to create recurring PMs, assign work and address scheduling conflicts.
  • Data-Driven Work Orders: Integrate with Fluke sensors or SCADA/PLC systems to collect real-time asset data to automatically create work orders when the data indicates a potential failure.
• Inventory Management: Maintain optimal stock levels, control costs and ensure critical parts are readily available to keep operations running smoothly.
  • Parts Tracking and Assignment: Easily search for parts by name, number or description and assign them to work orders with a few clicks, ensuring technicians have the right parts on hand for every job.
  • Inventory Control: Monitor real-time inventory levels and receive automatic alerts when parts are running low, preventing unexpected stockouts. Track spending against budget to avoid overstocking on unnecessary items.
  • Purchase Orders: Connect with ERP systems like SAP ERP to automatically update inventory levels after processing purchase orders.
  • Global Inventory Visibility: Access and share inventory information across multiple locations or warehouses in real time. If one site is out of stock, easily locate and request the part from another site.
• Condition Monitoring: Proactively identify potential machine failures and take action to prevent them.
  • Machine Health Monitoring: Connect Fluke wireless vibration sensors to track equipment conditions (e.g., vibration, temperature, pressure) 24/7, giving you up-to-the-minute insights and catching potential issues early.
  • Alarms and Notifications: Set personalized alerts based on specific thresholds or fault patterns, so you're notified the moment something's amiss via email, text or in-app notifications.
  • Advanced Analysis: You can analyze historical data to identify trends, diagnose root causes and optimize maintenance schedules. AI-powered fault detection and recommendations further enhance your decision-making.
• Reporting: Track key metrics like downtime, uptime and asset condition trends to make informed decisions, optimize maintenance strategies and improve overall equipment effectiveness
• Compliance Hub: The system is built to help you comply with industry standards like FDA 21 CFR Part 11 and EudraLex Vol. 4. Access a detailed, time-stamped record of every action and change, simplifying asset history and work order verification.
• Mobile App: Technicians can access, update and complete work orders directly from their mobile devices, including checking off tasks, uploading photos and even capturing electronic signatures. Work offline and everything syncs up automatically when you're back in range.
• Integrations: Connect to apps like NetSuite and Salesforce or use the API for custom integrations. Tap into SCADA, PLC, and MES/MOM production data to move from a reactive to a proactive approach.

Approach to Common Challenges

• Unplanned Downtime: Nobody likes unexpected breakdowns, and with eMaint, you can significantly reduce them. The system allows you to create and manage preventive maintenance schedules, ensuring your equipment gets the TLC it needs before it acts up.
• Reactive Maintenance: Tired of constantly putting out fires? The solution empowers you to shift from a reactive to a proactive maintenance approach. Automated work order generation based on preventive maintenance triggers or asset condition data helps you address issues before they cause major disruptions.
• Maintenance Backlogs: Feeling overwhelmed by a mountain of work orders? The system helps you prioritize work orders based on urgency and importance, and track progress in real time. You can even assign tasks to specific technicians and track their completion, ensuring nothing falls through the cracks.
• Inefficient Processes: Say goodbye to paperwork and confusion. The solution streamlines your maintenance operations with automated workflows and mobile access. It helps you auto-generate work orders, send notifications to technicians on their mobile devices and capture asset data seamlessly.
• Compliance and Safety: Staying on top of safety regulations and compliance requirements can be a challenge. The platform enables you to store and track all your safety procedures, equipment manuals and compliance documentation. Audit trails record all maintenance activities, helping you demonstrate compliance during inspections.

Cost of Ownership

Frequently asked questions regarding eMaint pricing include:

Q: What pricing options does the vendor offer?

A: The pricing is tiered based on the plan and the number of users.

• Team: $33/month/user, for 3 users.
• Professional: $85/month/user, for 3 or more users.
• Enterprise: For 5 or more users. Contact the vendor for a custom quote tailored to your organization's needs.

Q: Will the vendor customize the pricing according to my requirements?

A: Yes, the vendor will offer a customized quote based on your needs.

Q: Can I only pay for the features I need?

A: Yes, the vendor offers a feature-based pricing option.

Q: Are there any setup costs?

A: Pricing varies according to the service level you choose — Enterprise, Teams and Professional.

Q: Can I access the solution for free?

A: Yes, you can access the solution for free.

Q: What payment methods are available?

A: Payment options and terms vary based on your chosen CMMS plan.

• Team: Prepaid annual commitment or monthly credit card billing.
• Professional & Enterprise: Prepaid annual commitment.

Limitations

At the time of this review, these are the limitations according to user feedback:

• Difficulty in implementing condition monitoring with eMaint x4, particularly with integrating handheld and fixed vibration measuring tools.
• Challenges in navigating the mobile app, with desires for more search options and the ability to view more information without excessive scrolling.
• Complexity and lack of intuitiveness in the report set-up process.

Demo Resources

• Free Demo: You can request a product demo where a representative will walk you through the system’s functionalities.
• Free Trial: Get hands-on experience with the platform through a no-obligation trial. Test-drive core features, customize workflows, and see how the system can seamlessly integrate with your existing systems.
• Product Tour: Access a guided walkthrough of the system’s interface and key features to get a feel for its capabilities without signing up for a free trial or scheduling a demo.

FAQs

Frequently asked questions regarding eMaint include:

Q: What is eMaint X5?

A: eMaint X5 is the latest version of the eMaint CMMS system. It’s considered an upgrade from X4, offering advanced analytics, preventive maintenance, work order tracking and inventory management capabilities. The user interface has also been revamped, making it more intuitive and user-friendly, with streamlined navigation and workflows.

Q: Can I import my existing data into the system?

A: Yes, you can import your existing data into the system. The vendor offers technical services including data cleansing/standardization, conversion and integration.

Q: What kind of training and support does the vendor offer?

A: The vendor offers several training and support options, including:

• eMaint University: An online learning platform with over 150 interactive training modules, tutorials and best practices workshops.
• Web-Workshops: Complimentary monthly workshops led by experts, covering various CMMS topics and offering Q&A sessions.
• Custom Training: Tailored training sessions, ranging from 2 to 10 days, held either at eMaint's Training and Experience Center or your facility.
• Ongoing Support: Reach out via live chat, customer success portal, email or phone whenever you have questions or need guidance.