Eaglesoft Reviews & Pricing

by Patterson Dental Supply | Founded 1997, Saint Paul, MN

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Overview Pricing Benefits Reviews Features

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What is Eaglesoft?

Industry Specialties: Dental

Eaglesoft, developed by Patterson Dental Supply, is a comprehensive dental practice management software designed to streamline operations for dental professionals. It is particularly well-suited for dental practices looking for an all-in-one solution to manage patient records, appointments, billing, and imaging. One of the key benefits of Eaglesoft is its ability to enhance practice efficiency through its integrated features, which include digital imaging, scheduling, and financial reporting. Users often praise its user-friendly interface and robust support system, which contribute to a smoother workflow within dental practices. When compared to similar products in the market, Eaglesoft stands out for its reliability and comprehensive feature set, making it a popular choice among dental professionals. Pricing considerations for Eaglesoft typically involve a range based on the size of the practice and the specific features required, with payment options that can accommodate different budgetary needs.

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User Sentiment

Based on 194 reviews:

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Eaglesoft Pricing

Based on our most recent analysis, Eaglesoft pricing starts at $200 (Monthly).

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Starting From: $200
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Eaglesoft is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Eaglesoft:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Eaglesoft Benefits and Insights

Why use Eaglesoft?

Key differentiators & advantages of Eaglesoft

Streamlined Scheduling: Eaglesoft simplifies the process of managing appointments, allowing dental practices to efficiently book and adjust patient schedules, reducing wait times and improving patient satisfaction.
Comprehensive Patient Records: The software offers a centralized database for patient records, including medical history, treatment plans, and billing information, ensuring that all relevant data is easily accessible for more informed decision-making.
Enhanced Billing Accuracy: Eaglesoft automates the billing process, minimizing human error and ensuring that claims are accurately processed and submitted on time, leading to faster reimbursements and improved cash flow.
Improved Communication: With built-in communication tools, the software facilitates better interaction among dental staff and with patients, including appointment reminders and follow-ups, which helps in reducing no-shows and enhancing patient engagement.
Customizable Reporting: Eaglesoft provides a range of customizable reports that help practices monitor their performance, track financial metrics, and identify areas for improvement, supporting strategic planning and growth.
Increased Productivity: By automating routine tasks such as appointment reminders, billing, and record-keeping, Eaglesoft allows dental staff to focus more on patient care and less on administrative duties, boosting overall productivity.
Secure Data Management: The software ensures the security and confidentiality of patient data through robust encryption and access controls, helping practices comply with HIPAA and other regulatory requirements.
Easy Access to Patient Education: Eaglesoft includes a library of educational materials that can be easily shared with patients, helping them understand their treatment options and promoting better oral health outcomes.
Scalability: Whether for a single practitioner or a multi-location dental practice, Eaglesoft is designed to scale, supporting the growth of the practice without the need for significant changes to the software infrastructure.
Integration Capabilities: The software can integrate with a wide range of dental equipment and third-party applications, streamlining workflows and ensuring that all systems work together seamlessly for optimal practice efficiency.

Industry Expertise

Eaglesoft is a dental practice management software designed for dental professionals of all sizes. It offers a comprehensive solution for managing patient scheduling, billing, insurance claims, charting, imaging, and treatment planning. Eaglesoft is best suited for dentists seeking an all-in-one solution to streamline their practice operations and enhance patient care.

Eaglesoft Reviews

Average customer reviews & user sentiment summary for Eaglesoft:

194 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Eaglesoft reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Appointment Scheduling: The system offers drag-and-drop functionality for appointments, making it easy to reschedule. It also allows for blocking off time in the schedule and setting recurring appointments.
Patient Records: Eaglesoft provides a comprehensive view of patient information, including medical history, treatment plans, and financial records. Users appreciate the ability to customize medical history forms and treatment plan templates to fit their specific needs.
Imaging and X-rays: Eaglesoft seamlessly integrates with digital imaging systems, allowing users to easily capture, store, and view X-rays and other images within the patient's record. The software also includes tools for image enhancement and measurement.
Billing and Insurance: Eaglesoft simplifies the billing process by automating tasks such as claim generation and submission. It also includes features for managing patient payments, tracking insurance benefits, and generating reports.

Cons

Outdated User Interface: The user interface feels clunky and outdated, resembling older Windows applications. This can make navigation and daily use cumbersome for those accustomed to modern software design.
Learning Curve: Due to the complexity of the software and the non-intuitive interface, there is a steep learning curve associated with Eaglesoft. This can be time-consuming and frustrating for new users, requiring significant training and practice to become proficient.
Support Issues: Users have reported challenges with customer support, including long wait times and difficulty resolving technical issues. This can be a major concern for dental practices that rely on the software for daily operations.
Cost: Eaglesoft can be expensive, especially for smaller dental practices. The upfront cost, ongoing maintenance fees, and additional charges for training and support can strain budgets.

Researcher's Summary:

Eaglesoft, a dental practice management software, has garnered mixed reviews over the past year, with users highlighting both its strengths and weaknesses. Its robust feature set, including comprehensive patient record management, appointment scheduling, and insurance billing capabilities, stands out as a significant strength. Users appreciate the software's ability to streamline dental office operations, making it easier to manage day-to-day tasks efficiently. However, some users have pointed out that Eaglesoft's user interface feels outdated compared to more modern alternatives, which can lead to a steeper learning curve for new staff members. Additionally, while Eaglesoft offers a wide range of features, some users have reported that the software can be slow and occasionally prone to crashes, which can disrupt a busy dental practice.

When compared to similar products, Eaglesoft's deep integration capabilities with dental imaging software and its comprehensive reporting features are often cited as differentiating factors. These integrations allow for a seamless workflow, which is crucial in a fast-paced dental environment. However, its higher price point and the need for on-site installation are seen as drawbacks, especially when compared to cloud-based solutions that offer more flexibility and lower upfront costs. The importance of these factors varies by practice, with larger practices often finding the robust feature set and integrations worth the investment, while smaller practices may prioritize ease of use and cost.

Eaglesoft is most suited for established dental practices looking for a comprehensive solution that can manage all aspects of their operations. Its extensive features and integrations make it a powerful tool for practices that have the resources to invest in training and infrastructure. However, for new or small practices, the complexity and cost may be prohibitive, making simpler, cloud-based solutions a better fit. Ultimately, Eaglesoft's value lies in its ability to centralize and streamline dental practice management, but its full benefits are best realized by practices prepared to navigate its learning curve and leverage its extensive capabilities.

Key Features

Business Operation Management: Helps boost productivity by tracking and optimizing business performance.
Administrative Tools: Automates and simplifies daily workflows and front-office administration to free up more time for providers to engage with patients. Includes modules for:

Insurance Management: Coverage books, fee schedules, bulk insurance payments, supplemental insurance plans and smart claims automate insurance handling.
Accounting: Automated account aging, smart invoices, family walkout, line item accounting and smart statements make accounting simpler.
Scheduling: IntelliCare reminders, Quick Fill tools, family appointments, unscheduled appointments, appointment queues, arrival tracking and fast check-in streamlines scheduling.

Clinical Tools: Simplifies practice management with integrations with imaging and radiography software, Dolphin 3D tools and interfaces to leading digital imaging platforms.

Suite Support

Patterson Dental offers support via phone, email, live chat and remote sessions from technical professionals. The Patterson Technology Centre has a team of technical support specialists who provide help regarding implementation, data conversion, training and troubleshooting. Customer support hours are 7:00 a.m. — 7:00 p.m. CST from Mondays to Fridays.

Email: [email protected].

Phone: 1 (866) 449-7282 and 1 (800) 475-5036.

Training: The Patterson Technology Centre offers in-office and live remote training for software implementation, employee onboarding, workflow improvement and other functions. A team of technology advisors promotes continuous learning through multiple resources available to users.

Tickets: Not specified.