Open Dental Reviews & Pricing

by Open Dental Software | Founded 2003, Salem, OR

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Overview Pricing Benefits Reviews Features

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What is Open Dental?

Industry Specialties: Dental

Open Dental is an open-source on-premise practice management software solution for dentistry organizations. It is designed for Windows, Linux and macOS-X devices, with some limitations on supported versions.

It contains modules for appointments, treatment plans, charting and imaging, integrated into a single digital environment with dashboards for dentists and patients. It offers free trial versions for new users and a support/training infrastructure.

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User Sentiment

Based on 156 reviews:

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Product Screenshots and Videos

Open Dental Pricing

Based on our most recent analysis, Open Dental pricing starts at $179 (Monthly).

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Starting From: $179
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Open Dental is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Open Dental:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Open Dental Benefits and Insights

Why use Open Dental?

Key differentiators & advantages of Open Dental

Streamlined Scheduling: Open Dental simplifies the process of managing appointments, allowing dental practices to efficiently book and adjust patient schedules, reducing wait times and improving patient satisfaction.
Comprehensive Patient Records: The software offers a centralized system for storing detailed patient information, including medical history, treatment plans, and notes, ensuring that all relevant data is easily accessible to dental professionals.
Improved Billing Processes: Open Dental automates billing and insurance claims, helping practices to minimize errors, expedite reimbursements, and maintain a steady cash flow.
Enhanced Communication Tools: With built-in messaging and reminder systems, the software facilitates better communication between the dental team and patients, leading to increased engagement and adherence to treatment plans.
Customizable Reporting: Open Dental provides a range of customizable reports, giving practices the ability to track performance, identify trends, and make data-driven decisions to improve operations and patient care.
Increased Data Security: The software employs robust security measures to protect sensitive patient information, ensuring compliance with regulations like HIPAA and giving both patients and providers peace of mind.
Scalability: Open Dental is designed to grow with your practice, offering features and modules that can be added as your needs evolve, making it a long-term solution for practices of all sizes.
Integration Capabilities: The software can seamlessly integrate with a variety of third-party applications and devices, including imaging software and digital X-ray systems, creating a more efficient and interconnected workflow.
User-Friendly Interface: With an intuitive design, Open Dental is easy to navigate, reducing the learning curve for new users and enhancing overall productivity within the dental practice.
Community Support: Open Dental boasts a strong community of users and developers, providing a wealth of resources, forums, and support options to help practices get the most out of the software.

Industry Expertise

Open Dental is a comprehensive dental practice management software designed to streamline administrative tasks for dental clinics. Its features cater to various workflows, including appointment scheduling, billing, charting, imaging, and patient communication. While suitable for practices of all sizes, Open Dental's customization options and scalability make it particularly beneficial for growing or large dental practices seeking efficient management solutions.

Open Dental Reviews

Average customer reviews & user sentiment summary for Open Dental:

156 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Open Dental reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customizable: Open Dental offers a high degree of customization to fit the specific workflows and preferences of different dental practices. This includes options for charting, treatment planning, billing, and reporting.
Integrated Features: The software includes a wide range of features, such as appointment scheduling, patient management, clinical charting, imaging, billing, and reporting, all integrated into one platform. This streamlines operations and reduces the need for multiple software programs.
Cost-Effective: Open Dental is known for its affordability, especially when compared to other dental practice management software options. It offers a one-time purchase fee rather than a subscription model, making it a cost-effective solution for dental practices.
Open-Source: As open-source software, Open Dental allows for greater transparency and flexibility. Users can access and modify the source code, enabling them to customize the software to their specific needs and integrate it with other systems.
Community Support: Open Dental has a large and active user community that provides support, shares knowledge, and contributes to the software's development. This community-driven approach ensures that the software remains relevant and responsive to the needs of dental professionals.

Cons

Steep Learning Curve: The software's interface can feel clunky and outdated, leading to a frustrating learning experience for new users. The sheer number of features and options can be overwhelming, and finding specific functions may require extensive exploration or reliance on tutorials.
Support Challenges: Getting timely and effective support can be difficult. Users have reported long wait times for responses, and the quality of assistance can vary depending on the support representative's expertise. This can be particularly frustrating when dealing with urgent issues that impact patient care or billing.
Customization Limitations: While Open Dental offers some customization options, it may not be as flexible as some other dental software solutions. This can be a drawback for practices with unique workflows or specific requirements that are not easily accommodated by the software's standard features.

Researcher's Summary:

Over the past year, Open Dental has emerged as a robust contender in the dental management software arena, praised for its comprehensive feature set and customization capabilities. Users have consistently highlighted its user-friendly interface, which significantly reduces the learning curve for new staff members, and its ability to streamline dental practice operations, from appointment scheduling to billing and patient records management. A standout strength is its open-source nature, allowing for extensive customization to fit the unique needs of each dental practice. This flexibility sets it apart from competitors like Dentrix and Eaglesoft, which, while powerful, offer less room for personalization.

However, some users have pointed out weaknesses, including occasional glitches and the need for better customer support responsiveness. Despite these issues, the software's affordability compared to similar products is often cited as a major advantage, offering a high return on investment for practices looking to optimize their operations without breaking the bank. The integration capabilities with various third-party applications and services are also a significant differentiator, enabling practices to extend functionality and streamline workflows further.

Given its strengths and weaknesses, Open Dental is most suited for dental practices that prioritize flexibility, customization, and comprehensive functionality at a competitive price point. Its open-source nature is particularly appealing for practices with specific operational needs or those looking to integrate with specialized tools and services. While the occasional technical hiccup may be a drawback, the overall value and adaptability of Open Dental make it an excellent choice for practices aiming to enhance efficiency and patient care without significant investment in more rigid or expensive systems.

Key Features

Appointments: Lets users create appointments and patient schedules, with tools to edit and modify appointments, show pop-up alerts, financials and medical notes, recall scheduling, patient communication and see production by user.
Family Module: Includes tools to set up family accounts, with specified guarantors and family members, and a Super Family option for extended families. Also allows users to create family-based insurance and discount plans.
Accounts: Gives users a module to create, organize and view patients’ financial and claim history, with tools to set up payment plans, installment plans, family balance aging and dues and a communications log.
Treatment Plan: Allows users to create, edit, store, manage and prioritize treatment plans for patients or families. It also lets them electronically send insurance preauthorization forms.
Charting: Provides a platform to enter and organize patients’ clinical info and create 3D dental charts — such as tooth, ortho and perio charts. It also lets users create and organize progress notes.
Imaging: Gives users a platform to scan, store and organize most images, radiographs, forms and letters. Includes tools to scan, print, import (.doc, PDF, .xls) and acquire images from dental imaging devices. Image editing tools such as zoom, pan and crop let users modify x-rays and scans as needed.
Management Module: Creates a separate area for miscellaneous management operations such as billing, deposits, inventory, accounting, email management, staff management and messaging.

Suite Support

Customer support is available via phone, email, live chat and remote assistance globally. Details about live remote assistance via ConnectWise are available on the website. For $169 per month (annual contract), users have access to each new software release and telephone support. Live support and phone hours are 5:00 a.m. — 5:25 p.m. on Mondays through Thursdays, 5:00 a.m. — 5:00 p.m. on Fridays, 7:00 a.m. to 3:00 p.m. on Saturdays and 7:00 a.m. to 11:00 a.m. on Sundays. After-hours emergency support is also offered.

Email: [email protected].

Phone: (503) 363-5432 (US), 0730-538-539 (Australia), 020-8099-1675 (UK).

Training: On-site training, live online training and resources such as webinars, articles and detailed user manuals are available on the website. Online training includes post-conversion setup for new users who are shifting to the software from others, along with basics and Q&A sessions.

Tickets: Not specified.