Categories:

#13

NetFacilities is ranked #13 in the Energy Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

NetFacilities Pricing

Based on our most recent analysis, NetFacilities pricing starts at $45 (Quote-based).

Price
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Starting From
$45
Pricing Model
Quote-based
Free Trial
Yes, Request for Free

Training Resources

NetFacilities is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for NetFacilities:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

NetFacilities Benefits and Insights

Why use NetFacilities?

Key differentiators & advantages of NetFacilities

  • No On-Premise Upkeep: It doesn’t require IT support, servers or any other hardware to maintain. All that is required is an internet connection to access the software.
  • Centralized Platform: Collaborate with internal or external stakeholders, administrators, technicians, vendors and more from a convenient, centralized platform.
  • Easy Workflow Management: Streamline workflow and lifecycle management processes to make maintenance management easy and efficient.
  • Preventive Maintenance Scheduling: Plan and schedule maintenance ahead of time. Reduce emergency repair cost and increase efficiency of assets.
  • Extended Asset Lifespan: Conduct routine maintenance to prevent asset breakdown and keep them operating for their full lifespan or even beyond.
  • Increased Asset Visibility: Get insight into asset performance, allow tracking of maintenance activities, monitor operational costs and predict more accurate forecasts.

Industry Expertise

Specializes in asset-intensive industries such as property management, food service, manufacturing, education, hospitality, retail, non-profits, governments and service organizations.

NetFacilities Reviews

Average customer reviews & user sentiment summary for NetFacilities:

User satisfaction level icon: excellent

258 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of NetFacilities reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: More than 95% of users mentioning this aspect appreciate the easy-to-use interface.
  • Work Order: Over 80% of reviewers referencing this feature report that the process of submitting and editing work orders is easy and helpful.
  • Tracking: All the reviews on this topic indicate that tracking asset maintenance, site issues, inventory and labor is easy.
  • Customer Support: Representatives are very helpful and quick to reply, in the experience of all users referring to support.
  • Customization: Extensive customizations help users fit the software to their company, according to 66% of reviewers referring to this element.
  • Communication: Every review referencing this feature cites it as a key in improving communication between teams.

Cons

  • Interface: The system crashes or freezes occasionally, according to over 65% of users mentioning the interface.
  • Reports: Of reviews talking about reports, 60% observe that the options for customization are limited.
  • Search Tool: All reviews about the search tool note that it’s difficult to search for work orders specific to locations or any information with two specifications.
  • Frequent Log Out: All the reviewers mentioning this aspect report that the system frequently logs users out.

Researcher's Summary:

NetFacilities offers a user-friendly interface, making many of its features accessible and easy to leverage. Customization, tracking and good customer service are some other notable benefits. Reviews also cite that easy submission and editing of work orders has helped them improve the process of creating and closing work orders.
In contrast, the software is prone to freezing, crashing or unexpectedly logging users out. Poor report customization and a buggy search tool are other common issues users note. Overall, it can be a good option for businesses looking for an easy-to-use CMMS that helps with maintenance planning.

Key Features

  • Calendar Management: Schedule maintenance, set labor schedules and assign work to individual technicians from an intuitive calendar interface.
  • Data Import/Export: Upload all data from previous CMMS systems or spreadsheets to streamline the implementation process. Data can be exported to email, spreadsheet and other formats to make collaboration and contact management a breeze.
  • Maintenance Scheduling: Maintenance scheduling and preventive maintenance plans allow managing recurring maintenance tasks, scheduling one-time repairs, sending maintenance reminders and assigning maintenance tasks.
  • Work Order Management: Create, assign, monitor and manage work order requests.
  • Asset Management: Stores crucial information such as warranties, repair history and profile information that can be directly accessed by scanning a QR code on the asset.
  • Incident Management: Allows teams to identify, analyze and remedy any incidents that could contribute to the loss or disruption of operations and prevent them from recurring in the future.
  • Inventory Management: Helps maintain stockroom levels, reorder spare parts, track spare use, generate barcodes and perform other inventory control tasks.
  • Tenant Portal: Lets tenants submit and track their maintenance service requests, provide feedback, and check availability of resources and amenities. Integrated message broadcasting allows rapid and important announcements to reach all the tenants at the same time.
  • Mobile App: Provides field mobility and real-time communication. Preventive maintenance app includes easy login and access to create work orders. Technicians can create and cancel work orders, add labor hours, manage scheduled maintenance activities and access asset information, transaction history, manuals and warranties.

Limitations

User feedback has identified some of the following product limitations at the time of this review:

  •  Limited customization of reports and work request forms. 
  •  Navigation needs improvement. 
  •  Closing work orders can sometimes be difficult. 

Suite Support

mail_outlineEmail: [email protected]. Live chat is available via the website’s “Customer Support” page.
phonePhone: (866) 979-4300
schoolTraining: Ongoing training comes with the cost of subscription. It includes live internet and conference call sessions as well as scheduled training sessions to get users up and running with the system.
local_offerTickets: No info mentioned.
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