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What is Frontdesk Anywhere?

Industry Specialties: Hospitality

Frontdesk Anywhere is a cloud-based platform that provides instant solutions to generate revenue, boost guests’ experience, and streamline operations for hoteliers across the industry. It offers an inventory model to maximize online sales using two-way connectivity via OTAs, GDS and more.

Its commission-free internet booking engine is available anytime, anywhere and is accessible from any internet-connected device.
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#85

Frontdesk Anywhere is ranked #85 in the Hotel Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Frontdesk Anywhere Pricing

Based on our most recent analysis, Frontdesk Anywhere pricing starts at $100 (Monthly).

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Price
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Starting From
$100
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Frontdesk Anywhere is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Frontdesk Anywhere:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Frontdesk Anywhere Benefits and Insights

Why use Frontdesk Anywhere?

Key differentiators & advantages of Frontdesk Anywhere

  • Streamlined Operations: Automate routine tasks such as check-ins, check-outs, and room assignments, freeing up staff to focus on guest satisfaction.
  • Enhanced Guest Experience: Provide personalized services and faster responses to guest inquiries, leading to higher satisfaction and repeat business.
  • Real-Time Data Access: Access up-to-date information on room availability, bookings, and guest preferences from any device, ensuring informed decision-making.
  • Revenue Management: Optimize pricing strategies with dynamic rate adjustments based on demand, maximizing occupancy and revenue.
  • Integrated Channel Management: Synchronize room inventory and rates across multiple online travel agencies (OTAs) to prevent overbookings and increase visibility.
  • Comprehensive Reporting: Generate detailed reports on occupancy rates, revenue, and guest demographics to identify trends and make data-driven decisions.
  • Improved Communication: Facilitate seamless communication between departments through integrated messaging and task management features.
  • Cost Efficiency: Reduce operational costs by minimizing manual processes and errors, leading to more efficient resource allocation.
  • Scalability: Easily scale the software to accommodate the needs of growing hotel chains or independent properties without significant additional investment.
  • Enhanced Security: Protect sensitive guest information with robust data encryption and compliance with industry standards.
  • Customizable Solutions: Tailor the software to meet the specific needs of your property, ensuring it aligns with your unique operational requirements.
  • Mobile Accessibility: Manage hotel operations on-the-go with mobile-friendly interfaces, allowing for greater flexibility and responsiveness.
  • Guest Self-Service Options: Empower guests with self-service check-in/check-out kiosks and mobile apps, enhancing convenience and reducing wait times.
  • Seamless Integration: Integrate with existing property management systems (PMS), point-of-sale (POS) systems, and other third-party applications for a unified workflow.
  • Training and Support: Benefit from comprehensive training resources and 24/7 customer support to ensure smooth implementation and ongoing success.

Industry Expertise

Frontdesk Anywhere specializes in providing comprehensive solutions tailored for the hospitality industry, particularly small to medium-sized hotels, bed and breakfasts, and boutique accommodations. Its industry expertise lies in streamlining operations, enhancing guest experiences, and optimizing revenue management for these specific types of properties. The software is best suited for hospitality business owners and managers seeking an all-in-one platform to efficiently manage their property's reservations, guest interactions, and operational tasks without the need for extensive IT infrastructure.

Frontdesk Anywhere Reviews

Average customer reviews & user sentiment summary for Frontdesk Anywhere:

User satisfaction level icon: great

122 reviews

88%

of users would recommend this product

Frontdesk Anywhere has a 'great' User Satisfaction Rating of 88% when considering 122 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Frontdesk Anywhere reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Streamlined Check-In/Check-Out: Users praise Frontdesk Anywhere for its intuitive design that simplifies guest registration, efficiently manages room assignments, and expedites the checkout process, saving time for both staff and guests.
  • Real-Time Room Availability: The system provides a constantly updated view of room availability, allowing staff to quickly respond to guest inquiries, manage bookings effectively, and prevent double-bookings.
  • Integrated Payment Processing: Frontdesk Anywhere securely processes payments directly through the platform, streamlining transactions and reducing the risk of errors associated with manual processing.

Cons

  • Limited Customization: Users express frustration over the inflexibility of the software, particularly when it comes to tailoring it to their specific hotel's needs. For example, they find it challenging to modify reservation confirmation emails or adjust the layout of invoices.
  • Reporting Shortcomings: The reporting functionality is considered inadequate by some users. They desire more comprehensive and detailed reports, particularly for financial analysis and tracking revenue streams. For instance, they find it difficult to generate reports that provide a clear overview of revenue generated from different booking channels.
  • Occasional Performance Issues: Some users report experiencing occasional slowdowns or glitches within the system, especially during peak hours or when dealing with a high volume of reservations. This can lead to delays and frustration for both staff and guests.

Researcher's Summary:

Is Frontdesk Anywhere the front-runner for hoteliers seeking a software solution? User reviews from the last year suggest that Frontdesk Anywhere is a mixed bag, offering both compelling features and notable drawbacks. While users praise its ease of use and affordability, some have expressed concerns about its customer support and limited integrations with other systems.

A key strength highlighted by users is Frontdesk Anywhere's intuitive interface, making it easy for staff to learn and use, even those with limited technical expertise. This is particularly important in the fast-paced hospitality industry where efficient operations are crucial. However, some users have reported difficulties in getting timely support when encountering technical issues, leading to frustration and downtime. Another differentiating factor is Frontdesk Anywhere's commission-based pricing model, which can be attractive to smaller hotels or those with limited budgets. This model allows hotels to avoid upfront costs and only pay when they generate bookings through the platform. However, this also means that hotels with high direct booking volumes might find other solutions more cost-effective.

Overall, Frontdesk Anywhere seems best suited for smaller, independent hotels looking for an affordable and user-friendly solution. Larger hotels or those with more complex needs might find its limited integrations and customer support to be a hindrance.

Key Features

  • Dashboard: Create a customized guest profile, rate list, availability calendar, internet booking engine and more via the easy-to-use and flexible interface. 
  • Point of Sale (POS): Calculate total expenses on incidentals or POS items made by the guests and transfer charges on their reservation for financial reporting. 
  • Revenue Management: Implement pricing strategies with real-time updates across multiple websites and distribution channels. Adjust room prices automatically based on the occupancy slab and market price to ensure it sells at the right price. 
  • Guest Management: Gather relevant guest information like company and travel agent profiles and run marketing campaigns. Create work orders based on guests’ preferences and share updates with the staff. 
  • Housekeeping Management: Maintain regular checks on housekeeping status using advanced dashboards. Check reservations made for new arrivals, stay overs or departures. 
  • Employee Management: Maintain employee records while tracking work orders and statuses by adding details directly into the system. 
  • Advanced Reporting: Access the latest data and export reports in any format from multiple functionalities like hotel management tasks, hotel performance and financial information for filing taxes or making business decisions. 
  • Booking Engine: Optimize rates for guests in real time using widgets. Use widgets as standalone versions or incorporate them into hotel websites. Upsell and cross-sell promotional packages, last-minute deals, extended stay discounts and more. Create discount codes and promotional offers. Offer booking options in multiple languages. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Too many options to generate reports. 
  •  Lacks drag-and-drop room reservations. 

Suite Support

mail_outlineEmail: [email protected].
phonePhone: (415) 403-2957.
schoolTraining: Not specified.
local_offerTickets: Not specified.

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