HotelKey Reviews & Pricing

by HotelKey | Founded 2014, Dallas, TX

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Overview Pricing Benefits Reviews Features

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What is HotelKey?

Industry Specialties: Serves all industries

Hotel Key is a cloud-based property management system designed to enhance everyday hotel operations. It offers PMS, CRS, RMS and POS integrations with hardware integration, automated STR integration and property administration. Additionally, it can track order management, product management, vendors and purchase management and policy management.

Ease customer experience and enhance satisfaction with robust mobile applications. Facilitate digital check-ins, take orders and provide food services to guests. Manage groups with guided flows and a separate module with corporate rates and billing.

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User Sentiment

Based on 109 reviews:

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Product Screenshots and Videos

HotelKey Pricing

Based on our most recent analysis, HotelKey pricing starts at $4 (Per Room, Monthly).

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Starting From: $4
Pricing Model: Per Room, Monthly
Free Trial: Yes, Request for Free

Training Resources

HotelKey is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for HotelKey:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

HotelKey Benefits and Insights

Why use HotelKey?

Key differentiators & advantages of HotelKey

Better Time Keeping: Manage time with a robust system and a touchscreen-based UI. Use the shift management feature to give suitable break times. Integrate with barcode and pin code support.
Increase Efficiency: Optimize rates using rate calendars with statistics, budget comparisons, dynamic pricing and automated BAR switching. Use rate management plans for better organization and implement restrictions and overbooking controls.
Maximize Profit: Drive direct bookings through the property’s website and offer special promotions through the booking engine. Increase revenue with the distribution channels centralized tracking system.
Seamless Integrations: Use external solutions to track revenue, analytics and other services. Embed payment gateways in accounting systems and local property interfaces for a smoother everyday workflow.
Ease Organizational Burdens: Stay on top of everything with automated alerts and responses for special events, occupancy and revenue, set up email notifications, customize triggers based on specific arrangements.

Industry Expertise

Designed for the hospitality industry. Specializes in medium- and large-sized hotels and resorts.

HotelKey Reviews

Average customer reviews & user sentiment summary for HotelKey:

109 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of HotelKey reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: Users praise HotelKey for simplifying complex tasks like managing reservations, guest check-in/out, and housekeeping, ultimately saving time and boosting staff efficiency.
Improved Guest Experience: The platform's intuitive design and features like mobile check-in and digital concierge services contribute to a more seamless and enjoyable guest experience, leading to positive reviews and repeat bookings.
Real-time Data Insights: HotelKey provides hoteliers with valuable data on occupancy rates, revenue streams, and guest preferences, enabling data-driven decisions for optimizing pricing, marketing strategies, and overall hotel performance.

Cons

Limited Integrations: HotelKey doesn't integrate well with other hotel management systems, making it difficult to manage all aspects of the business from one central platform.
Reporting Deficiencies: Users have reported that the reporting features are not robust enough to provide detailed insights into hotel performance.
Customer Support Concerns: Some users have expressed frustration with the responsiveness and effectiveness of HotelKey's customer support team.

Researcher's Summary:

Is HotelKey the 'key' to unlocking success in the hospitality industry? User reviews from the past year suggest it might be, but with some caveats. Many users praise HotelKey for its user-friendly interface, particularly highlighting its intuitive design that makes it easy for staff to learn and use quickly. This is especially important in the fast-paced hospitality environment where time is of the essence. Several users also appreciate the software's robust reporting features, which provide valuable insights into hotel performance and help identify areas for improvement. However, some users have expressed frustration with occasional software glitches and limited customer support responsiveness.

Compared to competitors like Cloudbeds and Guesty, HotelKey is often lauded for its affordability, making it an attractive option for smaller hotels or those with tighter budgets. Its focus on core hotel management features, without unnecessary bells and whistles, is also seen as a strength by some users who prefer a streamlined and efficient system. However, this can also be a drawback for larger hotels or those requiring more advanced features, such as revenue management or guest engagement tools. Overall, HotelKey seems best suited for small to medium-sized hotels that prioritize ease of use, affordability, and efficient core functionality over a wider range of advanced features.

Key Features

Reservations: Manage front desk tasks efficiently with guided workflows and centralized dashboards, Keep track of check-ins and check-outs, process departures and view in-house guests. Add a guest, book a room and extend or shorten a stay.
Housekeeping: Streamline workflow with room dashboards, housekeeping reports and configurable schedules. Customize schedules and guest preferences. View forecast reports, vacant room list and history. Identify and mark rooms according to priority.
Booking Engine: Tailor rate plans and special packages to meet demands. Personalize layouts and colors. Ease the booking process with a mobile-optimized booking engine.
Channel Manager: Optimize room management by connecting with all major OTAs and GDS platforms. Put rooms directly on Expedia, booking.com, makemytrip and Airbnb. Evaluate metrics from all channels to track revenue generation.
Room Administration: Manage room types by setting amenity and facility hierarchies. Control the rate plans according to room types. Set up negotiated rates and discounted rates. Automate rate updates based on source changes.
Inventory Management: Control multi-store stock with ease from different stores. Take account of all inventory. Add inventory from purchase orders and reconcile in real-time.
Dynamic Reports: Monitor a property’s progress through various immersive reporting modules and dashboards. View the real-time dashboard to track sales, payments and purchases. Compare last year’s stocks and movement with the current year.
Real-Time Analytics: Track inventory, occupancy, revenue, ADR, and RevPar to predict and decide on more accurate rates. View month-by-month statistics and compare budgets.