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#137

iTrent is ranked #137 in the Human Services Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

iTrent Reviews

Average customer reviews & user sentiment summary for iTrent:

User satisfaction level icon: good

19 reviews

77%

of users would recommend this product

Key Features

  • Core HR Management: Stay updated on every aspect of the employee lifecycle on the cloud-based system. It facilitates smooth and efficient communication between employees, managers and the HR administrators, with improved control over managing personnel information. 
  • Workforce Management: Helps administrators monitor and manage their workforce with the following tools: 
    •  Track and manage employee attendance with complete control and visibility, via a centralized system. 
    •  Streamlined process for calculating pay based on work hours, automatically sending this information to payroll for processing. 
    •  Employee self-service for clock-in and clock-out via chatbots or mobile devices, with geo-location available during off-site assignments. 
  • Analytics: Keep track of productivity, individually as well as overall, with real-time actionable insights about recruitment, health and safety, attendance, learning and more. Easy reporting tools allow administrators to focus more on effective decision-making than tedious spreadsheets. 
  • Talent Management: Improve employee experience in terms of career progression by identifying and nurturing top talent. Along with enhancing employee engagement, it also pinpoints skill gaps and shortages to develop employees’ skills with training. It also includes: 
    • Recruitment and Onboarding: Attract, manage and retain the most qualified candidates and new hires. Facilitate quick insight-based decision-making with automation of mundane recruitment and onboarding tasks. 
  • Learning Management: Centralize all in-house, on-brand and on-demand training to deliver an engaging learning experience to employees that’s consistent across devices. Supports seamless integration of learning material from a library of nearly 100,000 resources and over 200 specialists. Provides employees with personalized learning via AI-based recommendations for relevant materials, and managers with a dashboard to keep track of employee progress. 
  • Payroll Management: Simplify and automate the processes involved in payroll management to reduce extra processing costs. Also offers smooth benefits enrollment and pension submissions. 

Suite Support

Along with implementation support, the vendor also offers its consultancy services both on-site and bite size for help with significant upgrades and making small process changes respectively. It also provides strategic review and advice on HR and payroll processes.

The vendor also offers rapid remote consultancy through their MHR Assist service for assistance with system administration, configuration and security set up.

mail_outlineEmail: Not listed.
phonePhone: Number not specified; phone support is available via the vendor’s technical helpline Service Desk, Monday to Friday during business hours.
schoolTraining: Customers can book training sessions and access knowledge resources through the Service Cloud customer portal, accessible 24/7. Webinars on various platform features available on-demand and live through the vendor’s website. Remote training is also available with purchase of MHR Assist packages.
local_offerTickets: Access the customer portal Service Cloud or fill out the form available on the vendor’s “Contact Us” page.
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