Netchex Reviews & Pricing

by Netchex | Founded 2003, Covington, LA

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What is Netchex?

Industry Specialties: Serves all industries

Netchex offers web-based payroll, HR, benefits and administrative service software to businesses of all sizes and industries. It’s single-source and facilitates automated pay tracking, tax compliance and analysis.

Customize pay rates, frequency and type of payment with individual payout options. The integrated payroll system simplifies payroll for managers and administrators. Employees can easily access payroll information and history from the cloud or mobile app.

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DEPLOYMENT

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User Sentiment

Based on 326 reviews:

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Product Screenshots and Videos

Netchex Pricing

Based on our most recent analysis, Netchex pricing starts at $12 (Monthly).

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Starting From: $12
Pricing Model: Monthly
Free Trial: No

Training Resources

Netchex is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Netchex:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Netchex Benefits and Insights

Why use Netchex?

Key differentiators & advantages of Netchex

Streamlined Payroll: Save time for managers and employees by simplifying the process with a single-source integrated platform that minimizes repetitive data entry. Save valuable time by cutting down manual data entry.
Payout Flexibility: Customize payment frequency, rates, exceptions and types for employees. Make adjustments for seasonal, full-time, part-time, salaried or remote employees.
Automated Compliance: Ensure accuracy and compliance with automated taxes, reporting and garnishment. Run flexible local, state and federal tax withdrawals to prevent costly tax mistakes.
Accessible Self-service: Equip users to help themselves through blogs, technical support and self-guided education available for both employers and employees.

Industry Expertise

Founded in 2003, it provides a comprehensive cloud-based platform to more than 4,000 clients. Offers a single-source solution for payroll, HR and benefits at companies of all sizes and industries.

Netchex Reviews

Average customer reviews & user sentiment summary for Netchex:

326 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Netchex reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Payroll Functions: Netchex's payroll features are frequently praised for their user-friendly interface and efficiency. The platform also offers automated tax calculations and filings, which can save HR professionals valuable time and reduce the risk of errors.
Benefits Administration: Netchex simplifies the complex task of benefits administration. The platform allows HR teams to easily manage employee benefits, including health insurance, retirement plans, and paid time off. This streamlined approach can improve efficiency and accuracy in benefits management.
HR and Compliance: Netchex provides tools and resources to help businesses maintain compliance with labor laws and regulations. The platform offers features such as document management, employee handbooks, and compliance reporting, which can assist HR teams in staying up-to-date with ever-changing regulations.
Reporting and Analytics: Netchex offers robust reporting and analytics capabilities, empowering HR professionals with valuable insights into their workforce. The platform provides customizable reports on various HR metrics, such as employee turnover, payroll costs, and benefits utilization. These insights can inform strategic decision-making and improve HR operations.

Cons

Customer Service: Users report challenges in getting timely and effective support from Netchex's customer service team, leading to frustration and unresolved issues.
System Glitches: Frequent system glitches and errors disrupt workflows and cause inconvenience for users, impacting productivity and efficiency.
User Interface: The user interface is often described as clunky and outdated, making it difficult to navigate and find necessary information quickly.
Reporting: Generating reports can be cumbersome, and the customization options may not meet the specific needs of all businesses.

Researcher's Summary:

Netchex is a cloud-based HR management software that has garnered positive user reviews, particularly for its user-friendly interface, comprehensive features, and affordability. Users appreciate the ease of accessing their data and managing daily tasks, along with the abundance of training videos available. The dedicated service team assigned to each client ensures personalized support and familiarity with individual accounts. Netchex effectively integrates and automates various HR processes, such as recruiting, hiring, onboarding, and payroll, allowing businesses to focus on other priorities.

However, some users have reported challenges with Netchex. Setting up the software can be difficult, and customer support responsiveness can be inconsistent. Several users have noted limitations in the payroll feature's flexibility, requiring additional time and effort to manipulate data. Issues with the biometric clock feature, including problems uploading punches, have also been reported. While Netchex frequently introduces innovative product offerings, delays in development and testing can leave users waiting for anticipated features. Occasional glitches and automatic logouts have caused disruptions for some users.

Despite these drawbacks, Netchex remains a solid choice for businesses seeking a comprehensive HR management solution, especially those that value ease of use and affordability. However, businesses requiring a more straightforward and user-friendly HR solution may want to explore alternative options. Ultimately, the suitability of Netchex depends on the specific needs and priorities of each business.

Key Features

Integrated Payroll Services: Aggregate all information into one platform to eliminate user error and simplify paying out. One login provides access to any account or additional service within the platform.
Mobile App: Make changes to payments and deductions while having access to payroll reports via smartphone. Access individualized payment details and history from anywhere in the world with the flexibility of a smartphone.
Training: Find tutorials for set-up, use and troubleshooting in the employee, administrator and manager support portals. Read blogs and step-by-step video guides for all elements of payroll and HR management.
Flexible Changes: Adjust payroll, make exceptions and correct errors from within the payroll grid without backtracking or losing progress.
Preview Processing: Alert managers with exceptions and pre-processing reports to warn of any errors or abnormalities before paying out. View net and gross pay data and analysis for each pay period, fixing costly mistakes before you even make them.
Integrated Taxes: Withdraw local, state and federal filing automatically. Keep up with ever-changing tax laws and run quarterly tax statements and W-2 previews.
Paycards: Use the Skylight PayOptions Program from Netspend to offer payroll cards giving workers instant access to payment. Give employees instant access to pay while saving money by eliminating paper checks.
Other Services: Integrate HR, time and attendance and benefits, all within the existing platform. Run time collection, scheduling, and COBRA compliance in one robust software to simplify all HR needs.

Limitations

At the time of this review, these are the limitations according to user feedback:

Delayed responses from support via phone and email.
Slow rollout of new features for existing members.
Limited customization for automated reporting.

Suite Support

For support related to training, customization and report generation, reach out to a company support representative via phone, email or web ticket. Guided videos and blogs are available for continued support and training. To ensure privacy, support representatives can’t access sensitive user information like passwords and accounts.

Email: To learn more or receive support for existing users, email questions to [email protected].

Phone: Existing users can call headquarters at +1 (985) 220-1410 with a company number to connect to support.

Training: Find general information in the employee self-service FAQs and video tutorials for employees, administrators and managers in the support portal.

Tickets: Users and administrators can log in to submit a case number for web support.