Doxy.me Reviews & Pricing

by Doxy.me | Founded 2013, Rochester, NY

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Overview Pricing Benefits Reviews Features

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What is Doxy.me?

Industry Specialties: Hospital and Healthcare

Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.

It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.

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User Sentiment

Based on 1532 reviews:

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Product Screenshots and Videos

Doxy.me Pricing

Based on our most recent analysis, Doxy.me pricing starts at $35 (Monthly, Freemium).

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Starting From: $35
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Doxy.me is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Doxy.me:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Doxy.me Benefits and Insights

Why use Doxy.me?

Key differentiators & advantages of Doxy.me

Connect From Anywhere: No downloads mean users, patients and professionals can access their appointments from any device using an up-to-date version of common web browsers, such as Google Chrome, Safari, Microsoft Edge or Mozilla Firefox.
Free to Use: Basic accounts are free to use for health care professionals. Upgraded accounts with additional features and customization are available for individual providers, clinics and enterprises.
Easy Patient Access: Patients do not require an account to attend appointments. Simply enter the link to a provider’s account to check in.
Mobile Friendly: Use any Android or iOS mobile device to attend appointments or access an account while on the go.

Industry Expertise

Serves telemedical needs of health care professionals ranging from individual providers and small clinics to large enterprises.

Doxy.me Reviews

Average customer reviews & user sentiment summary for Doxy.me:

1532 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Doxy.me reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Interface: The platform's intuitive design allows users to easily navigate and conduct telehealth sessions without a steep learning curve. The interface is clean and uncluttered, making it easy to find the features you need.
Free Plan Availability: Doxy.me offers a free plan with basic features, making it accessible for individuals or small practices with budget constraints. The free plan includes unlimited call minutes, so you can use it for as long as you need.
HIPAA Compliance: The platform prioritizes security and privacy, adhering to HIPAA regulations to ensure the confidentiality of patient information. This is important for healthcare providers who need to protect their patients' privacy.

Cons

Limited Features in Free Plan: The free plan lacks essential features like screen sharing and file transfer, hindering collaboration and information exchange during consultations.
Technical Issues: Users frequently report problems with call quality, connection stability, and video freezing, disrupting the flow of virtual appointments and frustrating both patients and providers.
Privacy Concerns: Some users have expressed concerns regarding data security and privacy, as Doxy.me collects certain user information, raising questions about its handling and potential vulnerabilities.

Researcher's Summary:

Doxy.me telemedicine software has been making waves, but like any tech, it has its fans and its critics. Users rave about how easy it is to use – even for folks who aren't tech-savvy. It's a lifesaver for those who had to quickly switch to telehealth, and patients seem to prefer it over fancier platforms because it's so straightforward. The free version is a major plus, allowing basic telemedicine visits without breaking the bank. However, some users find the video quality a bit shaky at times, especially with iffy internet connections. Plus, the customization options could use some work. Despite these hiccups, Doxy.me shines with its simplicity and affordability, making it a solid choice for healthcare providers who want a no-fuss telemedicine solution, especially solo practitioners or small clinics that are just starting out with telehealth.

Key Features

Security: Data is encrypted, and client information is never stored. This helps to ensure adherence to HIPAA, GDPR, PHIPA, PIPEDA, and HITECH regulations.
Live Chat: Use text-based communication to connect with clients and colleagues. Available while on calls with other clients.
Patient Queue: See when clients check in for appointments. Use the patient queue to then seamlessly switch between patient calls.
Business Associate Agreement: All accounts are provided with a HIPAA-required BAA, including the basic, free accounts.
Custom Branding: Building a brand is essential for professional organizations, even in the healthcare industry. Personalize an account to reflect the brand that patients already know and trust.
Dedicated Landing Page: Patients are put at ease when arriving at a landing page that reflects the branding and reputability of a trusted health care provider.
Personalized Subdomain: Patients can quickly navigate to a provider’s account by entering the custom link to that account into a web browser.
Waiting Rooms: Add video, images and text to waiting rooms for patients to view before appointments.
Analytics: Use the provided data relevant to trends and usage to efficiently determine areas of success and which need improvement.
HD Video/Audio: High-quality video and audio offer peace of mind for healthcare professionals when it comes to conducting telemedical appointments. Be sure you see and hear everything patients have to share.
Peer-to-Peer Meetings: Don’t simply connect with patients. Health care professionals with the Clinic or Enterprise packages can also connect with colleagues using video, audio and chat functions.
Shared Access: Users can share access to their designated rooms with colleagues, making it easier for patients and healthcare providers when unforeseen circumstances arise.
Admin Capabilities and Controls: Take control of the account through abilities such as adding and removing users, brand customization and more.
Meeting History: Save time by automatically recording information about meetings with patients, such as time, date and length of an appointment.

Suite Support

The vendor offers a variety of customer support options, depending on which package a customer chooses. The basic, free package only includes email support. Companies in the professional and clinic tiers have access to live chat support and scheduled video or phone support. The highest pricing tier, the enterprise package, includes an onboarding team and dedicated customer success manager.

Users also receive self-guided support at all tiers, through a collection of articles, videos and community discussions around the product.

Email: Not listed. There's a live chat option and help button for support needs that can’t be resolved using information provided in the Help Center, YouTube videos or Community Forum.

Phone: (844) 436-9963.

Training: Users can access a trove of training materials, including articles found in the Help Center, YouTube videos and user-based discussion in the Community Forum.

Tickets: This information is not available.