Teladoc Health Reviews & Pricing

by Teladoc Health | Founded 2002, Purchase, NY

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Overview Pricing Benefits Reviews Features

Categories:

What is Teladoc Health?

Industry Specialties: Hospital, Healthcare

Teladoc Health is an online solution that connects health care professionals to patients via app, video and phone. Patients can receive prescriptions and medical attention online without visiting doctors in person. It provides services for overall wellbeing, acute illnesses and complex health care needs.

Patients can schedule a voice or video call with a certified doctor and complete a medical history form online. Doctors can use it to prescribe medication, except controlled substances, and get them electronically delivered to patients through pharmacies. Native mobile apps for iOS and Android help patients schedule online appointments from anywhere.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 99 reviews:

Add your rating:

Product Screenshots and Videos

Teladoc Health Pricing

Based on our most recent analysis, Teladoc Health pricing starts at $89 (Per Visit, Usage-Based).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $89
Pricing Model: Per Visit, Usage-Based
Free Trial: No

Training Resources

Teladoc Health is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Teladoc Health:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Teladoc Health Benefits and Insights

Why use Teladoc Health?

Key differentiators & advantages of Teladoc Health

Follow Patient Journeys: Stay in loop of patients’ medical journeys, recording their clinical activity. Make informed decisions to provide better care according to their symptoms.
Streamline Workflows: Optimize current clinical workflows by integrating automated systems. Increase patient satisfaction with faster and efficient diagnosis.
Accessibility: Gain access to patients’ medical files quickly from anywhere, anytime. Help patients make informed decisions about their care plans.
Provide Virtual Care: Empower physicians to expand their reach with video call software and provide quick care remotely.

Industry Expertise

Fulfills telehealth needs of health care workers from clinics to hospitals.

Teladoc Health Reviews

Average customer reviews & user sentiment summary for Teladoc Health:

99 reviews

51%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Teladoc Health reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.

Cons

Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.

Researcher's Summary:

Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses.

Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians.

However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network.

In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution.

Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

Key Features

Teladoc Health’s telemedicine SaaS is called Solo.

Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely.
- Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow.
User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place.
- Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments.
- Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events.
Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows.
- Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services.
- Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person.
- Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere.
- Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network.
- Analytics: Access data related to patients, clinical outcomes and finances in real time.
Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime.
Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care.

Limitations

At the time of this review, these are the limitations according to user feedback:

Phone call appointments don’t work with iPhone.
Limited customization options.
Doesn’t offer a seamless platform for connecting with providers with queries and questions.