Zoiper Reviews & Pricing

by ZoiPer | Founded 2003

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Overview Pricing Benefits Reviews Features

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What is Zoiper?

Industry Specialties: Service Providers, Call Centers, VoIP Integrators, Mobile Operators, Digital Marketing, Customer Support, Customer Experience Management.

Zoiper is a versatile VoIP Softphone software designed to facilitate seamless communication through voice, video, and instant messaging. It is particularly well-suited for businesses and professionals who require reliable and efficient communication tools. The software supports various platforms, including Windows, macOS, Linux, iOS, and Android, making it accessible and convenient for users across different devices.

One of the key benefits of Zoiper is its compatibility with a wide range of VoIP service providers and PBX systems, ensuring flexibility and ease of integration. Users appreciate its high-quality audio and video calls, secure encryption, and user-friendly interface. Popular features include call recording, contact management, and support for multiple SIP accounts, which enhance productivity and streamline communication processes.

In comparison to similar products, Zoiper is often praised for its stability, ease of use, and comprehensive feature set. Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored pricing quote. Overall, Zoiper stands out as a robust and reliable solution for VoIP communication needs.

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User Sentiment

Based on 186 reviews:

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Zoiper Pricing

Based on our most recent analysis, Zoiper pricing starts at $50 (One-Time).

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Starting From: $49.95
Pricing Model: One-Time
Free Trial: Yes, Request for Free

Training Resources

Zoiper is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zoiper:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zoiper Benefits and Insights

Why use Zoiper?

Key differentiators & advantages of Zoiper

Cost Efficiency: Zoiper allows businesses to reduce communication costs by leveraging VoIP technology, eliminating the need for traditional phone lines.
Cross-Platform Compatibility: The software is available on multiple operating systems including Windows, macOS, Linux, iOS, and Android, ensuring seamless communication across devices.
Enhanced Mobility: Users can make and receive calls from anywhere with an internet connection, facilitating remote work and on-the-go communication.
High-Quality Audio: Zoiper supports HD voice codecs, providing crystal-clear audio quality that enhances the overall communication experience.
Security: The software offers robust encryption protocols such as TLS and SRTP, ensuring that all communications are secure and private.
Integration Capabilities: Zoiper can be integrated with various CRM systems and other business applications, streamlining workflows and improving productivity.
Customizability: Users can customize the interface and functionality to suit their specific needs, enhancing user experience and efficiency.
Scalability: The software can easily scale to accommodate growing business needs, making it suitable for both small businesses and large enterprises.
Multi-Account Management: Zoiper supports multiple SIP accounts, allowing users to manage different communication channels from a single interface.
Reduced Downtime: With features like call forwarding and voicemail, Zoiper ensures that important calls are never missed, minimizing downtime and improving customer service.
Cost Transparency: The software provides detailed call logs and usage reports, helping businesses monitor and manage their communication expenses effectively.
Improved Collaboration: Features like instant messaging and presence indicators facilitate better team collaboration and faster decision-making.
Easy Deployment: Zoiper is easy to install and configure, reducing the time and resources needed for deployment and allowing businesses to start using it quickly.
Reliable Support: The software comes with comprehensive customer support and documentation, ensuring that users can resolve issues promptly and efficiently.

Industry Expertise

Zoiper is a popular choice for small to medium-sized businesses and individual users who need a reliable and secure communication tool. It's particularly well-suited for businesses that require a softphone independent of their service provider, such as call centers, VoIP integrators, and mobile operators.

Zoiper Reviews

Average customer reviews & user sentiment summary for Zoiper:

186 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Zoiper reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cross-Platform Compatibility: Zoiper supports a variety of platforms, including iOS, Android, Windows, and Mac OS X, allowing your employees to use it on their preferred devices.
Simple User Interface: Zoiper is known for its user-friendly interface, which makes it easy for employees to learn and use the application effectively, minimizing training time and potential frustration.
Feature-Rich Communication: Zoiper offers a comprehensive suite of communication features, including voice calls, video conferencing, and instant messaging, enabling your teams to connect and collaborate seamlessly.
No Disruptive Ads: Zoiper is ad-free, ensuring a professional and distraction-free experience for your employees during business calls and communications.

Cons

Registration Issues: Some users experience difficulties registering Zoiper with their VoIP provider, leading to frustration and downtime.
Occasional Instability: Zoiper can exhibit intermittent stability problems on certain devices, potentially disrupting critical business communications.
Paid Advanced Features: Essential features for businesses, such as video conferencing and call encryption, require a premium subscription, adding to the overall cost.
Separate VoIP Required: Zoiper doesn't include a VoIP service, requiring businesses to source and manage a separate provider, which can be an extra logistical step.

Researcher's Summary:

Is Zoiper all it's cracked up to be? User reviews from the past year reveal a mixed bag. Zoiper is praised for its user-friendly interface, making it a breeze to navigate, even for non-tech-savvy individuals. Users specifically appreciate the clear layout and easy access to essential features like call history, contacts, and voicemail. Its compatibility with various SIP-based PBX systems is another strong point, allowing for seamless integration with existing business communication setups. However, Zoiper stumbles when it comes to technical aspects. Several users report frustrating issues with DNS configurations and registration failures, especially on IPv6 networks. These technical hiccups can be a major headache for users who aren't tech-savvy and rely on a stable connection.

While Zoiper shines in its core functionality, its customer support leaves much to be desired. Users have expressed dissatisfaction with the lack of timely and helpful assistance when encountering technical difficulties. This lack of reliable support can be a dealbreaker for businesses that require immediate assistance for critical communication tools.

Overall, Zoiper is best suited for individuals or small businesses seeking a budget-friendly VoIP solution with a user-friendly interface. Its compatibility with various PBX systems makes it a versatile option for those already invested in VoIP infrastructure. However, its technical issues and lackluster customer support make it a less desirable choice for larger enterprises or those requiring rock-solid reliability and responsive assistance.

Key Features

Notable Zoiper features include:

Cross-Platform Compatibility: Zoiper is available on Windows, macOS, Linux, iOS, and Android, ensuring seamless integration across various devices.
Wide Protocol Support: Supports SIP and IAX protocols, making it versatile for different VoIP systems.
High-Quality Audio: Utilizes advanced codecs like G.711, G.722, and Opus for superior audio clarity.
Video Calling: Offers video call capabilities with support for H.264 and VP8 codecs.
Encryption: Provides end-to-end encryption using TLS and SRTP to secure communications.
Contact Management: Integrates with local and remote address books, allowing for efficient contact organization.
Call Recording: Built-in call recording feature for easy documentation and review of conversations.
Presence and Messaging: Supports presence status and instant messaging for real-time communication.
Customizable Interface: Offers a customizable user interface to match individual preferences and workflows.
Multi-Account Support: Allows configuration of multiple VoIP accounts, facilitating management of different lines.
Push Notifications: Ensures you never miss a call or message with reliable push notifications on mobile devices.
Call Transfer and Forwarding: Features call transfer and forwarding options to manage calls efficiently.
DTMF Support: Supports Dual-Tone Multi-Frequency signaling for interactive voice response systems.
Call Statistics: Provides detailed call statistics for monitoring and optimizing call quality.
Integration with CRM: Compatible with various CRM systems for streamlined business operations.
Auto-Configuration: Simplifies setup with auto-configuration options for various VoIP providers.
Call Encryption: Ensures secure communication with robust encryption protocols.
Multi-Language Support: Available in multiple languages to cater to a global user base.
Advanced Troubleshooting Tools: Includes tools for diagnosing and resolving connectivity and quality issues.