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Acuity Scheduling vs Appointy

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Our analysts compared Acuity Scheduling vs Appointy based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Acuity Scheduling Software Tool
SelectHub Award Winner
Appointy Software Tool
SelectHub Award Winner
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Product Basics

Acuity Scheduling is a software solution built for companies in all industries that deal with appointments. This solution allows your clients to book appointments online while ensuring they don’t conflict with the current schedule.

This system was designed to help maximize the number of appointments scheduled in a day while increasing the amount of attention that can be given to clients. Businesses can enable employees to spend less time dealing with scheduling and more time focusing on getting their work done.
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Appointy is a cloud-based platform that helps businesses manage their appointment and scheduling operations by setting several services, work schedules and individual staff/resource calendars.

Suitable for businesses of all types and sizes, it improves visibility and boosts revenue by enabling online booking and payment. With end-to-end booking, appointments and reservations, it ensures maximum productivity and occupancy rates and minimizes administrative labor.
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$15 Monthly
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Tailored to your specific needs
$19.99 Monthly, Freemium
Free Trial is available →
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Book More Clients: Scheduling appointments over the phone or through email can get tricky and result in a lengthy back-and-forth, sometimes causing you to miss out on potential customers. Acuity Scheduling lets employees manage their schedule availability online, allowing clients to pick and choose a time that works best for them.  
  • Easy Sharing: This program lets users effortlessly share their calendars to Facebook, Twitter, Google+ and email. 
  • Configurable: When implementing Acuity Scheduling, you’re able to adjust your system to match your company’s existing look and feel. 
  • Client Satisfaction: Because this system makes scheduling much more simple, it saves clients time as well. Clients can get through their appointments more quickly in turn. 
  • Organize Schedule:  Clients can easily cancel and reschedule appointments on their own. They also receive automated reminders to help eliminate the number of no-shows. 
  • 24/7 Client Booking: Acuity Scheduling lets customers and clients book appointments anytime, anywhere with the click of a button. 
  • Security of Client Information: The solution keeps client information safe and secure, meeting HIPAA qualifications. 
  • Reduce Rescheduling: Scheduling and rescheduling appointments can be time-consuming and cause you to miss out on potential clients. Acuity Scheduling limits the number of reschedules by sending out reminders and allowing clients to change their appointment time themselves. 
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  • Increased Productivity:  Automate booking, client communication, set up deals and promotions, get paid instantly and communicate effectively with staff and clients to maximize appointment rates. 
  • Improved Client Communication:  Build customer satisfaction, retain existing customers and attract new customers with improved communication for appointment schedules, promotions and rewards. 
  • Customizable Solution:  Configure several services, staff calendars, locations and work hours, as well as personalized client communication to customize the software. 
  • Integrations:  IIntegrate with custom business solutions to address unique requirements and seamlessly manage information centrally. 
  • Mobile Accessibility:  Manage appointments, reservations and bookings along with client communication on-the-go with Android and iOS apps. 
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  • Real-Time Availability: Your employees can update their availability from any time and place, giving clients a clear view of which appointment times are available and which aren’t. 
  • Self Booking: Any good scheduling software should allow clients to set their own appointments online. With Acuity Scheduling, clients can book appointments 24/7 with real-time availability to show them their options. 
  • Client Intake Forms: Once an appointment is booked, the program collects client information and puts it in one centralized location.  
  • Calendar Integration: Acuity Scheduling lets you easily integrate your schedule with other third-party calendars, such as iCal, Outlook and Google. 
  • Manage Schedule: Rather than worrying about schedule overlaps or availability issues, the system automatically manages the entire scheduling process and allows users to make changes easily if needed. 
  • Payment: Acuity Scheduling enables your business to accept payment and tips with ease through the use of Stripe, Square and PayPal. 
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  • Automated Scheduling:  Set up customized services, staff availability, locations and work hours to facilitate automated bookings from clients through the business website, social media channels and listing sites. 
  • Reminders:  Send reminders and notifications to clients via email and SMS for confirming, rescheduling or canceling their appointments. Online payment links can also be embedded in the message. Reduce no-shows and maximize workplace efficiency. 
  • Calendar Sync:  Leverage 2-way calendar syncing to avoid scheduling conflicts and missed appointments. 
  • Online Payments:  Collect partial or full online payments at booking time by sending clients a link for an integrated and secure third-party payment gateway. 
  • Promotion Management:  Set up deals, promotions, offers and rewards to promote service and business on websites, social media channels and listing sites, as well as a dedicated standalone booking page. 
  • Customer Relationship Management:  Store, manage and look up client details such as email address, phone number, postal address, service history and upcoming appointments, notes and reminders for efficient client communication and better service delivery. 
  • Reports and Analytics:  Track business operations with a drag-and-drop widget-based dashboard that displays vital information such as business growth, customer satisfaction, staff performance and more. 
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Product Ranking

#14

among all
Patient Scheduling Software

#29

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 5186 reviews
Excellent User Sentiment 564 reviews
96%
of users recommend this product

Acuity Scheduling has a 'excellent' User Satisfaction Rating of 96% when considering 5186 user reviews from 1 recognized software review sites.

92%
of users recommend this product

Appointy has a 'excellent' User Satisfaction Rating of 92% when considering 564 user reviews from 5 recognized software review sites.

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5.0 (7)
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4.7 (19)
4.79 (5186)
4.6 (265)
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4.6 (272)
n/a
5.0 (1)

Awards

Acuity Scheduling stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Appointy stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Intuitive interface and straightforward scheduling process make it simple for both patients and staff to use.
Customization Options: Flexible scheduling rules and customizable appointment types allow businesses to tailor the software to their specific needs.
Automated Reminders: Automated email and text message reminders reduce no-shows and improve patient engagement.
Online Booking: Patients can schedule appointments 24/7, providing convenience and flexibility.
Integration Capabilities: Seamless integration with popular software systems like EMRs and payment gateways streamlines operations.
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User Friendly: The system is easy to use and navigate, as noted by approximately 75% of users who mentioned the platform’s user-friendliness.
Functionality: About 85% of users who talked about its functionality said that the system features a robust set of tools.
Support: Almost all reviewers praised the customer support team for their patience and responsiveness.
Integrations: Available integrations with multiple apps add value to the product, as reported by 75% of users who mentioned integrations.
Customization: It can be configured to fit unique business requirements, according to about 67% of reviewers who discussed customization.
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Limited Integration Options: Acuity Scheduling lacks native integrations with popular patient management systems, making it difficult to sync data and streamline workflows.
Inflexible Scheduling Rules: Users have reported challenges in setting up complex scheduling rules, such as recurring appointments or time-based restrictions.
Limited Customization: Acuity Scheduling's interface and features are relatively rigid, offering limited options for customization to meet specific practice needs.
Lack of Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting options, making it challenging to track key scheduling metrics and identify areas for improvement.
Occasional Technical Glitches: Some users have encountered occasional technical issues, such as appointment reminders not being sent or online scheduling functionality becoming unavailable.
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Cost: About 67% of users who mentioned cost said that certain features are expensive.
Performance: Although only mentioned by a few reviewers, the software experiences occasional glitches.
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Acuity Scheduling has earned rave reviews in the past year, with users praising its user-friendly interface, robust feature set, and excellent customer support. Many users report that Acuity Scheduling is more intuitive and easier to use than competing products, which can save time and frustration for busy healthcare professionals. Additionally, Acuity Scheduling offers a wide range of features that are essential for patient scheduling, such as online booking, automated reminders, and payment processing. These features help to streamline the scheduling process and improve patient satisfaction. One of the key strengths of Acuity Scheduling is its ability to integrate with other software programs, such as electronic health records (EHRs) and practice management systems. This integration allows users to access patient information and schedule appointments directly from their EHR, saving time and reducing the risk of errors. Additionally, Acuity Scheduling offers a mobile app that allows users to manage their schedules and communicate with patients on the go. This flexibility is essential for healthcare professionals who need to be able to access their schedules and patient information from anywhere. Acuity Scheduling is a well-rounded patient scheduling software that is suitable for a variety of healthcare practices. Its user-friendly interface, robust feature set, and excellent customer support make it a great choice for practices of all sizes. Additionally, Acuity Scheduling's ability to integrate with other software programs and its mobile app make it a great choice for practices that need a flexible and efficient scheduling solution.

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Appointy is a flexible solution that helps businesses streamline their daily tasks. It offers robust tools for scheduling and setting reminders. Users found its interface aesthetically pleasing. It provides users a fair extent of control with its robust set of customizable features, such as google booking, attendance tracking, group and class scheduling. Users found its mobile app intuitive as well. While some reviewers found the platform easy to learn, others experienced some difficulty in learning. Features such as adding staff logins are available only for the more expensive plans. A few users complained about rare performance issues. Although, customer service is responsive 24/7 and resolves any issues faced by customers.

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Screenshots

Top Alternatives in Patient Scheduling Software

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TheraNest
TherapyNotes
WebPT

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