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Acuity Scheduling vs QGenda

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Our analysts compared Acuity Scheduling vs QGenda based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Acuity Scheduling Software Tool
SelectHub Award Winner
QGenda Software Tool
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Product Basics

Acuity Scheduling is a software solution built for companies in all industries that deal with appointments. This solution allows your clients to book appointments online while ensuring they don’t conflict with the current schedule.

This system was designed to help maximize the number of appointments scheduled in a day while increasing the amount of attention that can be given to clients. Businesses can enable employees to spend less time dealing with scheduling and more time focusing on getting their work done.
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QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Book More Clients: Scheduling appointments over the phone or through email can get tricky and result in a lengthy back-and-forth, sometimes causing you to miss out on potential customers. Acuity Scheduling lets employees manage their schedule availability online, allowing clients to pick and choose a time that works best for them.  
  • Easy Sharing: This program lets users effortlessly share their calendars to Facebook, Twitter, Google+ and email. 
  • Configurable: When implementing Acuity Scheduling, you’re able to adjust your system to match your company’s existing look and feel. 
  • Client Satisfaction: Because this system makes scheduling much more simple, it saves clients time as well. Clients can get through their appointments more quickly in turn. 
  • Organize Schedule:  Clients can easily cancel and reschedule appointments on their own. They also receive automated reminders to help eliminate the number of no-shows. 
  • 24/7 Client Booking: Acuity Scheduling lets customers and clients book appointments anytime, anywhere with the click of a button. 
  • Security of Client Information: The solution keeps client information safe and secure, meeting HIPAA qualifications. 
  • Reduce Rescheduling: Scheduling and rescheduling appointments can be time-consuming and cause you to miss out on potential clients. Acuity Scheduling limits the number of reschedules by sending out reminders and allowing clients to change their appointment time themselves. 
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  • Optimize Staffing: You can forecast staffing needs and ensure every shift is staffed correctly. This prevents exhausting any staff and making scheduling mistakes. 
  • Streamline Schedule Communication: Your schedule is always the latest version and it is available to all employees, anywhere they have an internet connection. Color coding further simplifies reading the schedule. 
  • Integrate With Key Platforms: The platform can integrate with EMR systems, clinical communications, resident management, revenue cycle management, payroll, time and attendance systems, and more. 
  • Save Time: You can build and optimize your schedule in minutes instead of days. The system lets you easily approve shift changes, which instantly reflect on the schedule for a real-time view.  
  • Stay Compliant: Customer data is kept in a certified data center. Industry best security standards ensure the protection of patients’ data, and therefore support HIPAA compliance. 
  • Receive Ongoing Product Support: 24/7 customer service is available, and every customer is supplied with a designated consultant. Customer service consultants are assigned by specialty. 
  • Reduce Labor Expenses: You can avoid overtime and overstaffed situations requiring provider payouts or forced vacation. These scheduling mistakes are common, but schedule automation helps eliminate human error. 
  • Improve Performance: An optimized schedule prevents fatigue and increases provider satisfaction, leading to better provider performance. 
  • Gain Real-Time Schedule Access: The mobile app ensures a current and accurate schedule will be available to all staff or providers at any time from any device. 
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  • Real-Time Availability: Your employees can update their availability from any time and place, giving clients a clear view of which appointment times are available and which aren’t. 
  • Self Booking: Any good scheduling software should allow clients to set their own appointments online. With Acuity Scheduling, clients can book appointments 24/7 with real-time availability to show them their options. 
  • Client Intake Forms: Once an appointment is booked, the program collects client information and puts it in one centralized location.  
  • Calendar Integration: Acuity Scheduling lets you easily integrate your schedule with other third-party calendars, such as iCal, Outlook and Google. 
  • Manage Schedule: Rather than worrying about schedule overlaps or availability issues, the system automatically manages the entire scheduling process and allows users to make changes easily if needed. 
  • Payment: Acuity Scheduling enables your business to accept payment and tips with ease through the use of Stripe, Square and PayPal. 
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  • Schedule Automation: The automated scheduler works around your provider's skills and needs to create an optimized schedule. The system is able to take vacations, rotations and clinic-specific information into account when designing the schedule.  
  • Swapping and Requesting: You can input vacations and no-call requests and the scheduler will work around them for you. It will also ensure providers have the correct skill set and FTE requirements for the task they are being assigned to. 
  • On-Call View: You can see the latest list of the on-call staff with information on how to best reach them. The list can be configured to show specific groups, locations, specialties and call types. 
  • Time and Attendance: Employees are able to punch in and out with their smartphone or desktop. Geo-verification ensures staff is clocking in and out at the right location. 
  • Compensation Management: A compensation engine supports healthcare-specific pay rules, and payroll-ready files are moved directly to the payroll processor. The system integrates with more than 20 payroll systems.  
  • Analytics and Reporting: You can create custom reports that show over/underuse of staff, overtime, incorrect staffing assignments and future forecasting needs. 
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Product Ranking

#14

among all
Patient Scheduling Software

#3

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 5186 reviews
Good User Sentiment 30 reviews
96%
of users recommend this product

Acuity Scheduling has a 'excellent' User Satisfaction Rating of 96% when considering 5186 user reviews from 1 recognized software review sites.

75%
of users recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

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4.3 (17)
4.79 (5186)
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3.0 (13)

Awards

Acuity Scheduling stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Ease of Use: Intuitive interface and straightforward scheduling process make it simple for both patients and staff to use.
Customization Options: Flexible scheduling rules and customizable appointment types allow businesses to tailor the software to their specific needs.
Automated Reminders: Automated email and text message reminders reduce no-shows and improve patient engagement.
Online Booking: Patients can schedule appointments 24/7, providing convenience and flexibility.
Integration Capabilities: Seamless integration with popular software systems like EMRs and payment gateways streamlines operations.
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Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.
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Limited Integration Options: Acuity Scheduling lacks native integrations with popular patient management systems, making it difficult to sync data and streamline workflows.
Inflexible Scheduling Rules: Users have reported challenges in setting up complex scheduling rules, such as recurring appointments or time-based restrictions.
Limited Customization: Acuity Scheduling's interface and features are relatively rigid, offering limited options for customization to meet specific practice needs.
Lack of Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting options, making it challenging to track key scheduling metrics and identify areas for improvement.
Occasional Technical Glitches: Some users have encountered occasional technical issues, such as appointment reminders not being sent or online scheduling functionality becoming unavailable.
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Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.
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Acuity Scheduling has earned rave reviews in the past year, with users praising its user-friendly interface, robust feature set, and excellent customer support. Many users report that Acuity Scheduling is more intuitive and easier to use than competing products, which can save time and frustration for busy healthcare professionals. Additionally, Acuity Scheduling offers a wide range of features that are essential for patient scheduling, such as online booking, automated reminders, and payment processing. These features help to streamline the scheduling process and improve patient satisfaction. One of the key strengths of Acuity Scheduling is its ability to integrate with other software programs, such as electronic health records (EHRs) and practice management systems. This integration allows users to access patient information and schedule appointments directly from their EHR, saving time and reducing the risk of errors. Additionally, Acuity Scheduling offers a mobile app that allows users to manage their schedules and communicate with patients on the go. This flexibility is essential for healthcare professionals who need to be able to access their schedules and patient information from anywhere. Acuity Scheduling is a well-rounded patient scheduling software that is suitable for a variety of healthcare practices. Its user-friendly interface, robust feature set, and excellent customer support make it a great choice for practices of all sizes. Additionally, Acuity Scheduling's ability to integrate with other software programs and its mobile app make it a great choice for practices that need a flexible and efficient scheduling solution.

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QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant. QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

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Top Alternatives in Patient Scheduling Software

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