Home > Patient Scheduling Software > Acuity Scheduling > Acuity Scheduling vs Setmore

Acuity Scheduling vs Setmore

Last Updated:

Our analysts compared Acuity Scheduling vs Setmore based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Acuity Scheduling Software Tool
SelectHub Award Winner
Setmore Software Tool
SelectHub Award Winner
Get Free Demo Demo    Request Pricing Pricing
Get Free Demo Demo    Request Pricing Pricing

Product Basics

Acuity Scheduling is a software solution built for companies in all industries that deal with appointments. This solution allows your clients to book appointments online while ensuring they don’t conflict with the current schedule.

This system was designed to help maximize the number of appointments scheduled in a day while increasing the amount of attention that can be given to clients. Businesses can enable employees to spend less time dealing with scheduling and more time focusing on getting their work done.
read more...
Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.
read more...
$15 Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
$5/User, Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Book More Clients: Scheduling appointments over the phone or through email can get tricky and result in a lengthy back-and-forth, sometimes causing you to miss out on potential customers. Acuity Scheduling lets employees manage their schedule availability online, allowing clients to pick and choose a time that works best for them.  
  • Easy Sharing: This program lets users effortlessly share their calendars to Facebook, Twitter, Google+ and email. 
  • Configurable: When implementing Acuity Scheduling, you’re able to adjust your system to match your company’s existing look and feel. 
  • Client Satisfaction: Because this system makes scheduling much more simple, it saves clients time as well. Clients can get through their appointments more quickly in turn. 
  • Organize Schedule:  Clients can easily cancel and reschedule appointments on their own. They also receive automated reminders to help eliminate the number of no-shows. 
  • 24/7 Client Booking: Acuity Scheduling lets customers and clients book appointments anytime, anywhere with the click of a button. 
  • Security of Client Information: The solution keeps client information safe and secure, meeting HIPAA qualifications. 
  • Reduce Rescheduling: Scheduling and rescheduling appointments can be time-consuming and cause you to miss out on potential clients. Acuity Scheduling limits the number of reschedules by sending out reminders and allowing clients to change their appointment time themselves. 
read more...
  • Fast Implementation:  CComplete setup and implementation within hours to start using the product. 
  • Easy to Use:  It is user-friendly, easy to navigate and manage, with a smooth onboarding process, making it easy to use for daily operations. 
  • Get More Business:  Automated appointment scheduling, organized communication, web plugins and reviews make it easier to retain existing customers and bring in new business. 
  • Streamline Communication:  Connects with over 40 apps to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Integrations:  Connect with over 40 apps and software to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Mobile Apps:  Manage customer listings, bookings, calendar and communication on-the-go with Android and iOS apps. 
read more...
  • Real-Time Availability: Your employees can update their availability from any time and place, giving clients a clear view of which appointment times are available and which aren’t. 
  • Self Booking: Any good scheduling software should allow clients to set their own appointments online. With Acuity Scheduling, clients can book appointments 24/7 with real-time availability to show them their options. 
  • Client Intake Forms: Once an appointment is booked, the program collects client information and puts it in one centralized location.  
  • Calendar Integration: Acuity Scheduling lets you easily integrate your schedule with other third-party calendars, such as iCal, Outlook and Google. 
  • Manage Schedule: Rather than worrying about schedule overlaps or availability issues, the system automatically manages the entire scheduling process and allows users to make changes easily if needed. 
  • Payment: Acuity Scheduling enables your business to accept payment and tips with ease through the use of Stripe, Square and PayPal. 
read more...
  • Appointments:  Schedule and manage appointments online by adding services, staff and pricing to an intuitive, color-coded scheduling calendar. Make provisions for recurring appointments and flexible scheduling. Customers can book an appointment within minutes, with instant notifications for confirmation, cancellation or rescheduling sent to both the staff and the customer. 
  • Reminders:  Send automated and personalized text and email reminders to both the customer and the staff to notify them of appointment confirmation, cancellation and rescheduling. Use pre-built dynamic templates to customize and add relevant information within messages. Embed options to confirm, cancel or reschedule an appointment, add payment links and notes. Enable calendar sync directly through text or emails. 
  • Staff Login:  Set up staff accounts, create individual calendars to specify and promote services, time and prices and manage multiple bookings simultaneously to maximize appointment density. Staff members can also get individual login credentials to manage their accounts with varying access levels. 
  • Reviews:  Collect reviews, feedback, testimonials and recommendations from customers. Moderate, approve and respond to submitted reviews and feedback. Display an aggregate of submitted reviews and ratings on the booking page to attract more customers.  
  • Online Payments:  Collect payments through credit card or with Square or Stripe integrations at no additional cost. Manage advance and overdue payments, send payment links, reminders and confirmation messages. Maintain transaction records, and generate and export transactional data in Excel or CSV format for recordkeeping and accounting purposes.  
  • Google Sync:  Avoid scheduling conflicts and maximize time and resource utilization with two-way sync between Setmore and Google Calendar. Synchronization with Microsoft Calendar and iCal can also be requested. 
  • Self-Booking:  Enable customers to set-up appointments directly with a customized booking page, which contains all information about available services, staff, time-slots and pricing. Get real-time updates and notifications. Allow customers to cancel or reschedule an appointment as well as pay in advance. 
  • Class Booking:  Set up classes with details for content, duration, cost and available seats. Schedule sessions with multiple customers simultaneously and manage payments directly with their booking page.  
  • Website Plug-in:  Embed the booking page to business websites, online listings and social media pages to increase visibility and generate more business. Requires minimal coding.  
read more...

Product Ranking

#14

among all
Patient Scheduling Software

#35

among all
Patient Scheduling Software

Find out who the leaders are

User Sentiment Summary

Excellent User Sentiment 5186 reviews
Excellent User Sentiment 1855 reviews
96%
of users recommend this product

Acuity Scheduling has a 'excellent' User Satisfaction Rating of 96% when considering 5186 user reviews from 1 recognized software review sites.

93%
of users recommend this product

Setmore has a 'excellent' User Satisfaction Rating of 93% when considering 1855 user reviews from 5 recognized software review sites.

n/a
4.3 (14)
n/a
4.2 (34)
4.79 (5186)
4.65 (917)
n/a
4.7 (881)
n/a
4.7 (9)

Awards

Acuity Scheduling stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Setmore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Intuitive interface and straightforward scheduling process make it simple for both patients and staff to use.
Customization Options: Flexible scheduling rules and customizable appointment types allow businesses to tailor the software to their specific needs.
Automated Reminders: Automated email and text message reminders reduce no-shows and improve patient engagement.
Online Booking: Patients can schedule appointments 24/7, providing convenience and flexibility.
Integration Capabilities: Seamless integration with popular software systems like EMRs and payment gateways streamlines operations.
Show more
Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.
Show more
Limited Integration Options: Acuity Scheduling lacks native integrations with popular patient management systems, making it difficult to sync data and streamline workflows.
Inflexible Scheduling Rules: Users have reported challenges in setting up complex scheduling rules, such as recurring appointments or time-based restrictions.
Limited Customization: Acuity Scheduling's interface and features are relatively rigid, offering limited options for customization to meet specific practice needs.
Lack of Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting options, making it challenging to track key scheduling metrics and identify areas for improvement.
Occasional Technical Glitches: Some users have encountered occasional technical issues, such as appointment reminders not being sent or online scheduling functionality becoming unavailable.
Show more
Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.
Show more

Acuity Scheduling has earned rave reviews in the past year, with users praising its user-friendly interface, robust feature set, and excellent customer support. Many users report that Acuity Scheduling is more intuitive and easier to use than competing products, which can save time and frustration for busy healthcare professionals. Additionally, Acuity Scheduling offers a wide range of features that are essential for patient scheduling, such as online booking, automated reminders, and payment processing. These features help to streamline the scheduling process and improve patient satisfaction. One of the key strengths of Acuity Scheduling is its ability to integrate with other software programs, such as electronic health records (EHRs) and practice management systems. This integration allows users to access patient information and schedule appointments directly from their EHR, saving time and reducing the risk of errors. Additionally, Acuity Scheduling offers a mobile app that allows users to manage their schedules and communicate with patients on the go. This flexibility is essential for healthcare professionals who need to be able to access their schedules and patient information from anywhere. Acuity Scheduling is a well-rounded patient scheduling software that is suitable for a variety of healthcare practices. Its user-friendly interface, robust feature set, and excellent customer support make it a great choice for practices of all sizes. Additionally, Acuity Scheduling's ability to integrate with other software programs and its mobile app make it a great choice for practices that need a flexible and efficient scheduling solution.

Show more

Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

Show more

Screenshots

Top Alternatives in Patient Scheduling Software

AdvancedMD
ChiroFusion
DrChrono
eClinicalWorks
Luma Health
Mend
Power Diary
Qualifacts InSync
RXNT
simplepractice
Solutionreach
Tebra Engage
TheraNest
TherapyNotes
WebPT

Related Categories

Appointment Reminder Software
Patient Appointment Reminder Software
Show more
Appointment Reminder Software
Patient Appointment Reminder Software
Show more

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
Build Your Requirements
SelectHub Products Cost and Pricing Guide
Get Your Free Comparison Report
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
    Table settings