eClinicalWorks vs ChiroFusion

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Our analysts compared eClinicalWorks vs ChiroFusion based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Serving nearly one million medical professionals around the globe, eClinicalWorks is a popular EHR system with solutions for clinical documentation, practice management, patient engagement and more. Medical practices rely on eClinicalWorks to help perform tasks like scheduling, revenue management, and data analytics.

Like similar software, eClinicalWorks offers medical charting and documentation to eliminate the need for hand-written documentation. Healthcare organizations are using eClinicalWorks to increase their revenue as well as their quality of treatment and service.
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ChiroFusion, a cloud-based electronic health record (EHR) solution, streamlines clinical tasks for chiropractors, including scheduling, reporting, and billing. This comprehensive software caters specifically to chiropractic needs, offering features like SOAP note creation, insurance claim submission, and electronic payment processing. ChiroFusion's user-friendly interface and affordability make it a popular choice among chiropractors seeking efficient practice management.

Patient scheduling, documentation, billing, and claims management are seamlessly integrated within ChiroFusion's platform. The software's accessibility from any internet-connected device enhances its appeal for practitioners on the go. With a starting price of $119 per month, ChiroFusion provides a cost-effective solution for managing chiropractic practices.

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$300/Provider, Monthly
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Tailored to your specific needs
$119 Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Fewer Errors: The manual entry and reentry of data is prone to mistakes, not to mention handwriting and legibility issues that often occur. Documenting electronically rather than on paper eliminates the worry for any handwritten errors, assuring data is correct (as long as it is entered correctly, that is). 
  • More Accurate Treatment: By reducing human error and incorrect data, practices have a much higher likelihood of providing successful treatment the first time around. EClinicalWorks EHR can recognize health patterns and suggest a diagnosis as well as provide analytics to see how your facility stacks up against others.
  • Increased Productivity and Efficiency: Using eClinicalWorks EHR allows practitioners to spend less time charting and documenting patient information and focus more on providing quality patient care. By reducing the amount of errors and providing more accurate treatment, it’s natural to see your traffic increase and, in turn, your revenue should follow suit. 
  • More Patient Involvement: With self-service modules for patients, such as appointment scheduling and online doctor-patient visits, patients are encouraged to have more involvement throughout their treatment process. Patients can view their progress notes and lab results in addition to communicating with their practitioner(s) online. 
  • Security of Information: Storing medical information to eClinicalWorks’ cloud-based server allows you to repurpose space being used to store physical documents while assuring the safety and security of sensitive patient data. 
  • 24/7 Support: Unlike many other EHR vendors, eClinicalWorks includes 24/7 customer support with no start-up cost. 
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  • Save Time: Minimize time spent creating SOAP notes with customizable macros and templates. Increase efficiency with online patient intake forms and self-check-in. 
  • Maximize Profits: Reduce rejected claims with the integrated clearing house. Auto-generate claims and post insurance ERAs. Implement auto-debit for monthly plans and collect payments online. 
  • Improve Patient Care: Eliminate human error from manual data entry with a built-in EHR. Create detailed, organized SOAP notes and digital care plans. 
  • Quick Implementation: Rollout and implement faster by setting up processes to mirror current workflows. Import current patient lists during onboarding. 
  • Security and Data Protection: Store data on HIPAA-compliant servers. Define and manage permissions for user and role-based access to data. 
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  • Virtual Assistant: “Eva,” eClinicalWorks EHR’s virtual assistant, allows providers to view a patient’s progress notes, flowsheet or account balance. The virtual assistant can also review patient history, compare notes side-by-side and book appointments in addition to offering educational videos and other helpful resources. 
  • Telemedicine: eClinicalWorks telemedicine solution allows patients to schedule online appointments with their clinicians from home or in the office. Providers and patients can consult with medical experts around the world using the healow Virtual Room. 
  • Scheduling: The scheduling tool allows users to add new patients, look up existing patients, search appointments and manage scheduling requests. Users can also manage the scheduling of resources and specialty equipment for clinicians like doctors, nurses and other providers. 
  • Device Integration: eClinicalWorks integrates with devices like ECG, EEG, etc. within the web browser. The data collected is structured to capture current and past results, complete trend analysis and create flowsheets. 
  • Hospital Interoperability: This involves data being shared between multiple clinics or a hospital’s different departments. This particular EHR allows communication with any radiology vendor or RIS system which supports HL7 messaging. Comparing and analyzing this data leads to greater population health. 
  • Revenue Cycle Management: When it comes to billing, hundreds of features for RCM are available through eClinicalWorks, including credentials, insurance verification and analytics. 
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  • EHR: Maintain patient records digitally and eliminate the need for manual entry. Update images and documents within records. Ensure HIPAA compliance and file accuracy. 
  • Billing and Claims Management: Complete and manage billing from one centralized location. Minimize rejected claims using the integrated clearing house. Auto-generate claims and insurance ERAs. 
  • Scheduling: Add a booking widget to websites, email and social media to enable patients to schedule online appointments. Determine what services and practitioners will be available and when. Sync online appointments and access schedules from any web-based device. 
  • Notifications and Reminders: Automate and send appointment reminders via text or email. Specify patients and reminder times. View updated appointment statuses based on patient responses. 
  • Notes and Documentation: Streamline patient intake with digital admission forms. Create and share HIPAA-compliant SOAP notes using templates. 
  • Dashboards: Track KPIs, practice performance and financial metrics in real time. Monitor care plans and authorizations and create to-do lists to optimize productivity. 
  • Digital Reputation Management: Implement marketing strategies to encourage reviews and get insights into patient needs. Track and manage practice digital reputations. 
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Product Ranking

#31

among all
Patient Scheduling Software

#54

among all
Patient Scheduling Software

Find out who the leaders are

Analyst Rating Summary

87
49
88
13
100
53
91
53
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

eClinicalWorks
ChiroFusion
+ Add Product + Add Product
Compliances Dashboard And Reporting Document Management Mobile Capabilities Patient Engagement Platform And Security Capabilities Schedule Management Telehealth 88 100 91 100 100 84 93 86 13 53 53 43 71 28 73 16 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

46%
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User Sentiment Summary

Fair User Sentiment 523 reviews
Excellent User Sentiment 1069 reviews
68%
of users recommend this product

eClinicalWorks has a 'fair' User Satisfaction Rating of 68% when considering 523 user reviews from 3 recognized software review sites.

94%
of users recommend this product

ChiroFusion has a 'excellent' User Satisfaction Rating of 94% when considering 1069 user reviews from 2 recognized software review sites.

3.6 (143)
n/a
3.4 (336)
4.7 (534)
n/a
4.7 (535)
3.0 (44)
n/a

Awards

SelectHub research analysts have evaluated eClinicalWorks and concluded it earns best-in-class honors for Dashboard and Reporting, Mobile Capabilities, Patient Engagement, Schedule Management and Telehealth.

Dashboard and Reporting Award
Mobile Capabilities Award
Patient Engagement Award
Schedule Management Award
Telehealth Award

ChiroFusion stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Functionality: The system offers the core features that medical practices need, according to nearly 80% of reviews that discuss the system’s base functionality.
Price: Though only mentioned in less than a quarter of all reviews, 60% of users who discussed cost in their reviews felt that the system was priced fairly.
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Simplified Patient Scheduling: The system offers tools to streamline appointment booking, including online self-scheduling for patients and automated appointment reminders to reduce no-shows.
Efficient Billing Processes: ChiroFusion helps practices manage the complexities of billing and claims with features such as electronic claims submission, automated insurance verification, and integrated payment processing.
Streamlined Documentation: The platform provides customizable templates and macros to expedite SOAP note creation, saving chiropractors valuable time during documentation.
Enhanced Patient Engagement: ChiroFusion facilitates patient communication through features like a patient portal for secure messaging, online appointment management, and access to treatment plans and educational resources.
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User Interface: While some users mentioned the intuitive design, the interface displays many features at once that make it confusing and difficult to navigate, according to nearly 55% of users who mentioned the interface in their review.
Complexity: The system requires multiple clicks for navigation, adds unnecessary layers of complexity and some users reported implementing their own workarounds to improve the system, as noted in 75% of reviews that discuss the system’s usability.
Integration: While some users enjoyed the ability to customize the platform with add-ons and integrations, more than 87% of reviews that discuss integrations complained that the integrations are difficult to implement and aren’t always successful.
System Errors: The vendor takes too long to implement software updates, resulting in bugs, inaccuracies and system downtime, as reported by nearly 95% of users who mentioned system updates in their review.
Customer Support: Support is available 24/7; however, users often struggled to communicate with the support team, citing problems with the support experts not knowing the answer to their questions or simply not responding to their inquiry, according to nearly 95% of users who mentioned customer support in their review.
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Steep Learning Curve: Users report that ChiroFusion's interface can be challenging to navigate, especially for those transitioning from other EHR systems. The complexity of the software may require additional training and support, leading to a longer adaptation period for chiropractic practices.
Customization Limitations: ChiroFusion may have limitations in terms of customization options, making it difficult for practices to tailor the software to their specific workflows and preferences. This lack of flexibility can hinder efficiency and user satisfaction.
Reporting Challenges: Generating reports in ChiroFusion can be cumbersome, requiring users to navigate through multiple menus and options. This can be time-consuming and may not provide the level of detail or customization that some practices require for effective data analysis and decision-making.
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The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.

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Ready to "adjust" your practice management approach? ChiroFusion has been making waves in the chiropractic software scene, but is it the right fit for your needs? Let's delve into what users have to say. ChiroFusion shines with its user-friendly interface and intuitive design, making it a breeze for both tech-savvy and less experienced users to navigate. The software's scheduling features are a hit, allowing for easy appointment management and streamlined patient flow. Billing functionalities are also well-regarded, simplifying the often complex process of insurance claims and patient invoicing. However, some users note that ChiroFusion's customization options can be limited, particularly when it comes to reporting and tailoring the software to specific practice workflows. Compared to competitors like Platinum System and Genesis Chiropractic Software, ChiroFusion offers a more modern and intuitive experience, but may lack the depth of features found in more established platforms. Ultimately, ChiroFusion appears to be an ideal choice for smaller chiropractic practices seeking a user-friendly, cloud-based solution with robust core features for scheduling, billing, and EHR management. Larger practices or those requiring extensive customization may need to explore options with a broader feature set.

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