Home > Patient Scheduling Software > QGenda > QGenda vs DoctorConnect

QGenda vs DoctorConnect

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Our analysts compared QGenda vs DoctorConnect based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
QGenda Software Tool
DoctorConnect Software Tool
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Product Basics

QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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DoctorConnect, an Adtel International product, is a healthcare solution catering to all specialties and organization sizes. It assists with scheduling and patient engagement to boost efficiency and retain clients.

Automated notifications, reminders and reschedule prompts, coupled with two-way communication, help reduce no-shows and maintain full practice schedules. Accessible through web browsers or a companion mobile app, patients can use telehealth capabilities, provide feedback and fill out pre-appointment forms to actively participate in their medical journeys from anywhere.

Pros

  • Easy to use
  • Reduces no-shows
  • Improves scheduling
  • Patient communication
  • Mobile-friendly

Cons

  • Limited reporting
  • Customization issues
  • Integration challenges
  • Support availability
  • Cost may vary
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Windows
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Chromebook
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Linux
Android
Chromebook
Cloud
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Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Optimize Staffing: You can forecast staffing needs and ensure every shift is staffed correctly. This prevents exhausting any staff and making scheduling mistakes. 
  • Streamline Schedule Communication: Your schedule is always the latest version and it is available to all employees, anywhere they have an internet connection. Color coding further simplifies reading the schedule. 
  • Integrate With Key Platforms: The platform can integrate with EMR systems, clinical communications, resident management, revenue cycle management, payroll, time and attendance systems, and more. 
  • Save Time: You can build and optimize your schedule in minutes instead of days. The system lets you easily approve shift changes, which instantly reflect on the schedule for a real-time view.  
  • Stay Compliant: Customer data is kept in a certified data center. Industry best security standards ensure the protection of patients’ data, and therefore support HIPAA compliance. 
  • Receive Ongoing Product Support: 24/7 customer service is available, and every customer is supplied with a designated consultant. Customer service consultants are assigned by specialty. 
  • Reduce Labor Expenses: You can avoid overtime and overstaffed situations requiring provider payouts or forced vacation. These scheduling mistakes are common, but schedule automation helps eliminate human error. 
  • Improve Performance: An optimized schedule prevents fatigue and increases provider satisfaction, leading to better provider performance. 
  • Gain Real-Time Schedule Access: The mobile app ensures a current and accurate schedule will be available to all staff or providers at any time from any device. 
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  • Enhanced Patient Engagement: DoctorConnect automates appointment reminders via text, phone calls, or emails, reducing no-shows and increasing patient adherence to treatment plans. Additionally, two-way communication capabilities allow patients to easily confirm or reschedule appointments, ask questions, and receive post-visit instructions, fostering a more interactive and convenient healthcare experience.
  • Improved Operational Efficiency: The software streamlines appointment scheduling by integrating with existing practice calendars and allowing patients to book appointments online, minimizing manual work for staff and reducing scheduling errors. Automated waitlist management helps fill open slots quickly, while online forms can collect patient information beforehand, saving valuable time during check-in.
  • Streamlined Communication: DoctorConnect facilitates secure communication between patients and healthcare providers beyond appointments. Secure messaging allows for exchanging non-urgent questions, test results, or medication refills, improving care coordination and reducing reliance on phone calls or in-person visits. Additionally, mass communication tools enable sending practice updates, appointment reminders, or public health information to a large group of patients efficiently.
  • Boosted Patient Satisfaction: By offering a convenient and user-friendly interface for scheduling appointments, communicating with providers, and managing their healthcare experience, DoctorConnect empowers patients and increases their satisfaction. Reduced waiting times, improved communication, and online access to information contribute to a more positive and efficient healthcare journey.
  • Potential Revenue Increase: Reduced no-shows, improved patient adherence to treatment plans, and streamlined communication can lead to increased revenue for healthcare practices. Additionally, online appointment scheduling allows patients to book appointments outside of regular office hours, potentially increasing patient volume and subsequently revenue.
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  • Schedule Automation: The automated scheduler works around your provider's skills and needs to create an optimized schedule. The system is able to take vacations, rotations and clinic-specific information into account when designing the schedule.  
  • Swapping and Requesting: You can input vacations and no-call requests and the scheduler will work around them for you. It will also ensure providers have the correct skill set and FTE requirements for the task they are being assigned to. 
  • On-Call View: You can see the latest list of the on-call staff with information on how to best reach them. The list can be configured to show specific groups, locations, specialties and call types. 
  • Time and Attendance: Employees are able to punch in and out with their smartphone or desktop. Geo-verification ensures staff is clocking in and out at the right location. 
  • Compensation Management: A compensation engine supports healthcare-specific pay rules, and payroll-ready files are moved directly to the payroll processor. The system integrates with more than 20 payroll systems.  
  • Analytics and Reporting: You can create custom reports that show over/underuse of staff, overtime, incorrect staffing assignments and future forecasting needs. 
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  • Appointment Reminders: Create automated custom messages to remind patients of scheduled appointments via email, phone call or text message based on individual preferences. Set intervals to deliver reminders up to one week prior to visits. 
    • Two-Way Communication: Patients can respond to and confirm appointments directly from reminder messages. Sync reminders with third-party or in-platform schedules to view responses in real time. 
    • Reschedule: Receive patient requests to reschedule visits directly from appointment reminder messages. 
    • Text-to-Speech: Manage voice messages using text-to-speech functionality. Tailor individual phone reminders without rerecording each time. 
  • Bulk Messages: Broadcast to specific groups by setting variables or send blasts to all patients to communicate important information. 
  • Tracking and Reporting: Track KPIs and patient communication records to maintain or improve practice performance and patient engagement. 
  • Recall and Retention: Send automated recall messages to patients using defined parameters. Reach out to patients based on time since last visit, recurring needs and other specified criteria. 
  • Reputation Management: Leverage a two-tier system to receive real-time feedback and monitor patient satisfaction after visits. 
    • Quality of Care Surveys: Automate satisfaction survey delivery to patients following appointments. Access templates or create custom questionnaires to gather timely feedback on performance. 
    • Review Platforms: Provide links to specified review platforms. Automatically request reviews from patients when they respond positively to surveys. 
  • Patient Forms: Integrate existing patient documentation paperwork directly into the system to include on a website or send links directly to patients. Electronically collect signatures, view completed forms and attach data to an individual’s medical records prior to appointments. 
  • Waiting List Management: Incorporate waiting lists to keep schedules full and maximize revenue. Send text message notifications when appointments are canceled or rescheduled and instantly receive confirmations when openings are claimed. Allow patients to fill slots on a first-come-first-serve basis. 
  • Dashboard: Update schedules, communicate with patients, send notifications and manage patient contact information from a single intuitive dashboard view. 
  • Telehealth: Conduct virtual visits with patients using secure, HIPAA-compliant video calls. Instantly switch between sessions to manage multiple appointments at once. 
  • Mobile App: Offer a dedicated mobile app on iOS or Android devices alongside web-based access to allow patient engagement from their preferred methods. 
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Product Ranking

#3

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Patient Scheduling Software

#16

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Patient Scheduling Software

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User Sentiment Summary

Good User Sentiment 30 reviews
Excellent User Sentiment 94 reviews
75%
of users recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

96%
of users recommend this product

DoctorConnect has a 'excellent' User Satisfaction Rating of 96% when considering 94 user reviews from 2 recognized software review sites.

4.3 (17)
n/a
n/a
4.81 (47)
3.0 (13)
4.8 (47)

Awards

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DoctorConnect stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.
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Improved Patient Engagement: Users appreciate features like automated appointment reminders and two-way communication, which can reduce no-shows and streamline patient interactions.
Increased Efficiency: Online appointment scheduling, automated waitlist management, and online forms are seen as timesaving features that streamline administrative tasks and improve workflow.
Enhanced Convenience: Users find the mobile-friendly interface and secure messaging capabilities convenient for both patients and providers, allowing for easier communication and access to information.
Reduced Costs: Some users report experiencing a potential return on investment through features that can minimize no-shows and improve patient adherence to treatment plans, potentially leading to increased revenue.
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Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.
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Limited Reporting Options: Users sometimes express that DoctorConnect's reporting features lack depth, making it challenging to gain comprehensive insights into practice performance and identify areas for improvement.
Customization Challenges: Some users encounter limitations in tailoring the software's interface and functionalities to perfectly match their specific needs and branding, potentially hindering optimal utilization.
Integration Issues: While DoctorConnect integrates with various platforms, some users report occasional difficulties during the integration process, requiring additional technical expertise or vendor support.
Unclear Pricing: The lack of readily available pricing information on DoctorConnect's website can be inconvenient for users seeking a clear picture of potential costs and budget allocation.
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QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant. QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

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Recent user reviews of DoctorConnect, a patient scheduling software, highlight both its strengths and weaknesses when compared to similar products. While users appreciate features like automated reminders and mobile accessibility, which streamline communication and patient engagement, some find the reporting capabilities limited, hindering in-depth data analysis. Additionally, concerns are raised regarding customization options, making it challenging to fully adapt the software to specific practice needs, unlike some competitors. One key differentiating factor is DoctorConnect's focus on secure messaging, allowing healthcare providers to communicate efficiently with patients beyond appointments. This can be particularly valuable for practices seeking to improve care coordination and reduce reliance on in-person visits. However, users have also mentioned occasional difficulties during the integration process with existing electronic medical record systems, which can be a common pain point when compared to similar software known for seamless integrations. Overall, DoctorConnect seems best suited for smaller to mid-sized healthcare practices seeking a user-friendly scheduling solution with features like automated reminders and secure messaging to enhance patient engagement. However, practices requiring advanced reporting functionalities or extensive customization options might need to explore alternative solutions.

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