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QGenda vs WellSky Scheduling

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Our analysts compared QGenda vs WellSky Scheduling based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
QGenda Software Tool
WellSky Scheduling Software Tool
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Product Basics

QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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WellSky Scheduling (formerly Appointments Everywhere) is a cloud-based solution that helps healthcare organizations of all sizes manage their end-to-end scheduling operations.

Customizable to meet the needs of multiple specialty practices, it offers modules that support drag-and-drop scheduling, efficient resource management, patient communication and analytics in a secure HIPAA-compliant ecosystem.
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Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Optimize Staffing: You can forecast staffing needs and ensure every shift is staffed correctly. This prevents exhausting any staff and making scheduling mistakes. 
  • Streamline Schedule Communication: Your schedule is always the latest version and it is available to all employees, anywhere they have an internet connection. Color coding further simplifies reading the schedule. 
  • Integrate With Key Platforms: The platform can integrate with EMR systems, clinical communications, resident management, revenue cycle management, payroll, time and attendance systems, and more. 
  • Save Time: You can build and optimize your schedule in minutes instead of days. The system lets you easily approve shift changes, which instantly reflect on the schedule for a real-time view.  
  • Stay Compliant: Customer data is kept in a certified data center. Industry best security standards ensure the protection of patients’ data, and therefore support HIPAA compliance. 
  • Receive Ongoing Product Support: 24/7 customer service is available, and every customer is supplied with a designated consultant. Customer service consultants are assigned by specialty. 
  • Reduce Labor Expenses: You can avoid overtime and overstaffed situations requiring provider payouts or forced vacation. These scheduling mistakes are common, but schedule automation helps eliminate human error. 
  • Improve Performance: An optimized schedule prevents fatigue and increases provider satisfaction, leading to better provider performance. 
  • Gain Real-Time Schedule Access: The mobile app ensures a current and accurate schedule will be available to all staff or providers at any time from any device. 
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  • Easy to Use:  Easily manage scheduling and intake processes through an easy to learn and use drag-and-drop interface. 
  • Cost-Efficient:  Choose the best option for your practice and organization from their three-tier pricing plan. 
  • Reduce No-Shows:  Reduce no-shows with timely patient communication regarding upcoming appointments. 
  • Mobile Access:  Access the software through internet-connected mobile devices for ease of access. 
  • Compliance:  Manage sensitive patient information and communicate with patients through a HIPAA-compliant system. 
  • Customizable:  Customize the platform to manage multiple resources and fit multi-specialty requirements for practices like behavioral health specialties, respiratory health, blood and marrow therapy, radiology, chiropractic, cardiology, home health and more. 
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  • Schedule Automation: The automated scheduler works around your provider's skills and needs to create an optimized schedule. The system is able to take vacations, rotations and clinic-specific information into account when designing the schedule.  
  • Swapping and Requesting: You can input vacations and no-call requests and the scheduler will work around them for you. It will also ensure providers have the correct skill set and FTE requirements for the task they are being assigned to. 
  • On-Call View: You can see the latest list of the on-call staff with information on how to best reach them. The list can be configured to show specific groups, locations, specialties and call types. 
  • Time and Attendance: Employees are able to punch in and out with their smartphone or desktop. Geo-verification ensures staff is clocking in and out at the right location. 
  • Compensation Management: A compensation engine supports healthcare-specific pay rules, and payroll-ready files are moved directly to the payroll processor. The system integrates with more than 20 payroll systems.  
  • Analytics and Reporting: You can create custom reports that show over/underuse of staff, overtime, incorrect staffing assignments and future forecasting needs. 
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  • Appointment Management:  Manage schedules and timesheets of practitioners as well as staff. Schedule appointments as per practitioner’s availability through a drag-and-drop interface. Manage multi-step procedures and recurring appointments in a few clicks. Fill up empty slots and rearrange canceled appointments using a waitlist. 
  • Intake Management:  Streamline intake process by sharing intake forms, enabling e-signatures and collecting pre-appointment information such as demographic details, existing medical history, current prescriptions, family history, consent forms and more. 
  • Patient Communication:  Notify patients of upcoming appointments through email and SMS. Send reminders for filling intake and consent forms as well as timely bill payments. 
  • Patient Portal:  Offer a dedicated self-service portal to patients for scheduling appointments, accessing medical histories, paying bills and safely communicating with their doctors. 
  • Reporting and Analytics:  Access 100+ reports that aid in monitoring resources, tracking patient cancellations and conflicts, managing billing and financials, noting new patients and referrals and collecting diagnoses. 
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Product Ranking

#3

among all
Patient Scheduling Software

#59

among all
Patient Scheduling Software

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User Sentiment Summary

Good User Sentiment 30 reviews
Great User Sentiment 8 reviews
75%
of users recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

84%
of users recommend this product

WellSky Scheduling has a 'great' User Satisfaction Rating of 84% when considering 8 user reviews from 1 recognized software review sites.

4.3 (17)
n/a
n/a
4.19 (8)
3.0 (13)
n/a

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.
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User-Friendly Interface: WellSky Scheduling is designed with an intuitive interface that users find easy to navigate, making scheduling tasks simpler.
Reduced Patient Complaints: The software's efficient scheduling capabilities have been reported to minimize scheduling errors, leading to a decrease in patient complaints related to scheduling issues.
Streamlined Appointment Management: Users praise the drag-and-drop functionality, enabling effortless appointment modifications and contributing to efficient patient flow.
Improved Staff Productivity: WellSky Scheduling streamlines scheduling tasks, allowing healthcare facilities to manage appointment volume effectively with fewer staff members compared to manual scheduling processes.
Time Savings: Users report significant time savings in scheduling appointments, reducing the time spent on these tasks and allowing staff to focus on other important responsibilities.
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Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.
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Slow System Speed: Users have reported experiencing occasional slowness with the system, which can impact efficiency.
Learning Curve for New Users: Some users have found that the software has a steep learning curve, requiring additional time and effort for training and onboarding.
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QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant. QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

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Is WellSky Scheduling truly a well-scheduled solution for healthcare providers? User reviews from the past year suggest that it generally lives up to its name. WellSky Scheduling garners praise for its intuitive drag-and-drop interface, which simplifies appointment scheduling and minimizes administrative tasks. Users specifically highlight the ease of moving appointments, which significantly streamlines workflow. This user-friendly design makes it a favorite among healthcare staff who are not tech-savvy. However, some users have reported occasional technical glitches and a learning curve for new users, indicating that even well-designed software can have its quirks. A key strength of WellSky Scheduling is its robust feature set, including appointment reminders, calendar management, and integration with other healthcare systems. These features contribute to a significant reduction in no-shows and improved patient satisfaction, as evidenced by user testimonials. Overall, WellSky Scheduling appears to be a reliable and efficient patient scheduling solution best suited for healthcare providers of all sizes seeking to optimize their scheduling processes and enhance patient care. Its intuitive design, comprehensive features, and positive user feedback make it a strong contender in the patient scheduling software market.

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