Setmore vs Appointy

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Our analysts compared Setmore vs Appointy based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.
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Appointy is a cloud-based platform that helps businesses manage their appointment and scheduling operations by setting several services, work schedules and individual staff/resource calendars.

Suitable for businesses of all types and sizes, it improves visibility and boosts revenue by enabling online booking and payment. With end-to-end booking, appointments and reservations, it ensures maximum productivity and occupancy rates and minimizes administrative labor.
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$5/User, Monthly
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Tailored to your specific needs
$19.99 Monthly, Freemium
Get a free price quote
Tailored to your specific needs
Small 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Fast Implementation:  CComplete setup and implementation within hours to start using the product. 
  • Easy to Use:  It is user-friendly, easy to navigate and manage, with a smooth onboarding process, making it easy to use for daily operations. 
  • Get More Business:  Automated appointment scheduling, organized communication, web plugins and reviews make it easier to retain existing customers and bring in new business. 
  • Streamline Communication:  Connects with over 40 apps to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Integrations:  Connect with over 40 apps and software to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Mobile Apps:  Manage customer listings, bookings, calendar and communication on-the-go with Android and iOS apps. 
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  • Increased Productivity:  Automate booking, client communication, set up deals and promotions, get paid instantly and communicate effectively with staff and clients to maximize appointment rates. 
  • Improved Client Communication:  Build customer satisfaction, retain existing customers and attract new customers with improved communication for appointment schedules, promotions and rewards. 
  • Customizable Solution:  Configure several services, staff calendars, locations and work hours, as well as personalized client communication to customize the software. 
  • Integrations:  IIntegrate with custom business solutions to address unique requirements and seamlessly manage information centrally. 
  • Mobile Accessibility:  Manage appointments, reservations and bookings along with client communication on-the-go with Android and iOS apps. 
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  • Appointments:  Schedule and manage appointments online by adding services, staff and pricing to an intuitive, color-coded scheduling calendar. Make provisions for recurring appointments and flexible scheduling. Customers can book an appointment within minutes, with instant notifications for confirmation, cancellation or rescheduling sent to both the staff and the customer. 
  • Reminders:  Send automated and personalized text and email reminders to both the customer and the staff to notify them of appointment confirmation, cancellation and rescheduling. Use pre-built dynamic templates to customize and add relevant information within messages. Embed options to confirm, cancel or reschedule an appointment, add payment links and notes. Enable calendar sync directly through text or emails. 
  • Staff Login:  Set up staff accounts, create individual calendars to specify and promote services, time and prices and manage multiple bookings simultaneously to maximize appointment density. Staff members can also get individual login credentials to manage their accounts with varying access levels. 
  • Reviews:  Collect reviews, feedback, testimonials and recommendations from customers. Moderate, approve and respond to submitted reviews and feedback. Display an aggregate of submitted reviews and ratings on the booking page to attract more customers.  
  • Online Payments:  Collect payments through credit card or with Square or Stripe integrations at no additional cost. Manage advance and overdue payments, send payment links, reminders and confirmation messages. Maintain transaction records, and generate and export transactional data in Excel or CSV format for recordkeeping and accounting purposes.  
  • Google Sync:  Avoid scheduling conflicts and maximize time and resource utilization with two-way sync between Setmore and Google Calendar. Synchronization with Microsoft Calendar and iCal can also be requested. 
  • Self-Booking:  Enable customers to set-up appointments directly with a customized booking page, which contains all information about available services, staff, time-slots and pricing. Get real-time updates and notifications. Allow customers to cancel or reschedule an appointment as well as pay in advance. 
  • Class Booking:  Set up classes with details for content, duration, cost and available seats. Schedule sessions with multiple customers simultaneously and manage payments directly with their booking page.  
  • Website Plug-in:  Embed the booking page to business websites, online listings and social media pages to increase visibility and generate more business. Requires minimal coding.  
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  • Automated Scheduling:  Set up customized services, staff availability, locations and work hours to facilitate automated bookings from clients through the business website, social media channels and listing sites. 
  • Reminders:  Send reminders and notifications to clients via email and SMS for confirming, rescheduling or canceling their appointments. Online payment links can also be embedded in the message. Reduce no-shows and maximize workplace efficiency. 
  • Calendar Sync:  Leverage 2-way calendar syncing to avoid scheduling conflicts and missed appointments. 
  • Online Payments:  Collect partial or full online payments at booking time by sending clients a link for an integrated and secure third-party payment gateway. 
  • Promotion Management:  Set up deals, promotions, offers and rewards to promote service and business on websites, social media channels and listing sites, as well as a dedicated standalone booking page. 
  • Customer Relationship Management:  Store, manage and look up client details such as email address, phone number, postal address, service history and upcoming appointments, notes and reminders for efficient client communication and better service delivery. 
  • Reports and Analytics:  Track business operations with a drag-and-drop widget-based dashboard that displays vital information such as business growth, customer satisfaction, staff performance and more. 
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Product Ranking

#35

among all
Patient Scheduling Software

#29

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 1855 reviews
Excellent User Sentiment 564 reviews
93%
of users recommend this product

Setmore has a 'excellent' User Satisfaction Rating of 93% when considering 1855 user reviews from 5 recognized software review sites.

92%
of users recommend this product

Appointy has a 'excellent' User Satisfaction Rating of 92% when considering 564 user reviews from 5 recognized software review sites.

4.3 (14)
5.0 (7)
4.2 (34)
4.7 (19)
4.65 (917)
4.6 (265)
4.7 (881)
4.6 (272)
4.7 (9)
5.0 (1)

Awards

Setmore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Appointy stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.
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User Friendly: The system is easy to use and navigate, as noted by approximately 75% of users who mentioned the platform’s user-friendliness.
Functionality: About 85% of users who talked about its functionality said that the system features a robust set of tools.
Support: Almost all reviewers praised the customer support team for their patience and responsiveness.
Integrations: Available integrations with multiple apps add value to the product, as reported by 75% of users who mentioned integrations.
Customization: It can be configured to fit unique business requirements, according to about 67% of reviewers who discussed customization.
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Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.
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Cost: About 67% of users who mentioned cost said that certain features are expensive.
Performance: Although only mentioned by a few reviewers, the software experiences occasional glitches.
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Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

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Appointy is a flexible solution that helps businesses streamline their daily tasks. It offers robust tools for scheduling and setting reminders. Users found its interface aesthetically pleasing. It provides users a fair extent of control with its robust set of customizable features, such as google booking, attendance tracking, group and class scheduling. Users found its mobile app intuitive as well. While some reviewers found the platform easy to learn, others experienced some difficulty in learning. Features such as adding staff logins are available only for the more expensive plans. A few users complained about rare performance issues. Although, customer service is responsive 24/7 and resolves any issues faced by customers.

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