Setmore vs Veribook

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Our analysts compared Setmore vs Veribook based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.
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Veribook is a cloud-hosted appointment scheduling solution that streamlines customer communications, booking processes, online payments, bookings and more. Businesses can manage teams across time zones and display real-time availability to receive and manage online client appointments. Administrators can restrict employee access to view schedules, bookings, registrations and messages on a centralized dashboard.

Designed for SMEs and startups, it provides resource scheduling, appointment reminders, automated scheduling, class scheduling and no-show tracking in one place. Businesses can receive client payments online and send automatic appointment confirmations or reminders to customers, preventing no-shows. It allows for the creation of customizable booking pages or forms to schedule individuals or groups as per organizational needs. It synchronizes data with Microsoft Outlook and Google calendars making it easy to delegate to staff.
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$5/User, Monthly
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$14.99 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Fast Implementation:  CComplete setup and implementation within hours to start using the product. 
  • Easy to Use:  It is user-friendly, easy to navigate and manage, with a smooth onboarding process, making it easy to use for daily operations. 
  • Get More Business:  Automated appointment scheduling, organized communication, web plugins and reviews make it easier to retain existing customers and bring in new business. 
  • Streamline Communication:  Connects with over 40 apps to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Integrations:  Connect with over 40 apps and software to seamlessly manage all aspects of day-to-day operations and synchronize information centrally. 
  • Mobile Apps:  Manage customer listings, bookings, calendar and communication on-the-go with Android and iOS apps. 
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  • Enhanced Accessibility: Veribook allows patients to schedule appointments anytime, anywhere, eliminating the need for phone calls during office hours and enhancing convenience for both patients and staff.
  • Reduced No-Shows: With automated reminders and confirmations, Veribook significantly decreases the likelihood of missed appointments, ensuring a smoother schedule and better utilization of resources.
  • Streamlined Operations: By automating the scheduling process, Veribook frees up staff time, allowing them to focus on more critical tasks and improving overall office efficiency.
  • Improved Patient Satisfaction: The ease of use and flexibility in scheduling appointments lead to higher patient satisfaction, contributing to a positive reputation and increased patient loyalty.
  • Real-Time Updates: Veribook provides real-time updates on appointment schedules, reducing the chances of double bookings and ensuring accurate scheduling.
  • Data Security: With robust security measures in place, Veribook ensures that patient data is protected, maintaining trust and compliance with privacy regulations.
  • Customizable Features: Veribook offers customizable options to fit the specific needs of a practice, including setting available times, appointment types, and provider schedules, making it a versatile tool for various healthcare settings.
  • Insightful Reporting: The software includes reporting tools that offer insights into scheduling trends, appointment volume, and patient demographics, aiding in strategic planning and resource allocation.
  • Seamless Integration: Veribook can integrate with existing healthcare systems, ensuring a smooth workflow and minimizing the learning curve for staff.
  • Cost Efficiency: By reducing administrative tasks and optimizing appointment scheduling, Veribook helps healthcare providers save on operational costs, contributing to a better bottom line.
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  • Appointments:  Schedule and manage appointments online by adding services, staff and pricing to an intuitive, color-coded scheduling calendar. Make provisions for recurring appointments and flexible scheduling. Customers can book an appointment within minutes, with instant notifications for confirmation, cancellation or rescheduling sent to both the staff and the customer. 
  • Reminders:  Send automated and personalized text and email reminders to both the customer and the staff to notify them of appointment confirmation, cancellation and rescheduling. Use pre-built dynamic templates to customize and add relevant information within messages. Embed options to confirm, cancel or reschedule an appointment, add payment links and notes. Enable calendar sync directly through text or emails. 
  • Staff Login:  Set up staff accounts, create individual calendars to specify and promote services, time and prices and manage multiple bookings simultaneously to maximize appointment density. Staff members can also get individual login credentials to manage their accounts with varying access levels. 
  • Reviews:  Collect reviews, feedback, testimonials and recommendations from customers. Moderate, approve and respond to submitted reviews and feedback. Display an aggregate of submitted reviews and ratings on the booking page to attract more customers.  
  • Online Payments:  Collect payments through credit card or with Square or Stripe integrations at no additional cost. Manage advance and overdue payments, send payment links, reminders and confirmation messages. Maintain transaction records, and generate and export transactional data in Excel or CSV format for recordkeeping and accounting purposes.  
  • Google Sync:  Avoid scheduling conflicts and maximize time and resource utilization with two-way sync between Setmore and Google Calendar. Synchronization with Microsoft Calendar and iCal can also be requested. 
  • Self-Booking:  Enable customers to set-up appointments directly with a customized booking page, which contains all information about available services, staff, time-slots and pricing. Get real-time updates and notifications. Allow customers to cancel or reschedule an appointment as well as pay in advance. 
  • Class Booking:  Set up classes with details for content, duration, cost and available seats. Schedule sessions with multiple customers simultaneously and manage payments directly with their booking page.  
  • Website Plug-in:  Embed the booking page to business websites, online listings and social media pages to increase visibility and generate more business. Requires minimal coding.  
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  • Robust Scheduling: Configure it according to current business practices to match your existing business practices. Accept appointments as per convenience — schedule multiple appointments of varied types, take preparation time between appointments or set advance booking durations. Simplify bookings for customers by doing away with online registrations. Reduce unnecessary calls and messages by including links to cancel or reschedule bookings. Let customers book from any internet-connected device. 
  • Real-Time Availability: Accept appointments in real time and around-the-clock. Configure availability for appointments as per existing events and bookings. Set working hours while getting rid of double bookings. 
  • Administrative Dashboard: Manage schedules using a user-friendly online dashboard. Take a glance at messages, bookings, registrations and set availability to accept more bookings. Accept individual and group bookings. 
  • Integrated Messaging: Use the integrated messaging function to keep messaging organized with customers. Send and receive messages linked to appointments to know the context at a glance. 
  • Automation: Automate tasks like sending reminders, custom confirmations and more. Cut down no shows drastically and ensure customers come prepared for appointments. Synchronize with Microsoft Outlook and Google Calendar and never miss an appointment. Accept online payments through credit cards in advance. 
  • Easy Customizations: Users can customize booking forms to match their unique requirements. Integrate with a company’s existing online presence while continuing to accept bookings via the current portal and social media forums. Customize multiple booking pages and incorporate branding to maintain consistency. Personalize reminders and emails. 
  • Multi-Location Business Support: Let users choose a convenient location while automatically assigning customers to available staff. Allow employees to manage registrations and bookings while restricting their access. Users can define the type of customer bookings acceptable. 
  • Export Appointment Information: Export appointment histories to Google Spreadsheets or Microsoft Excel. Stay informed by printing appointment day sheets, even while offline. 
  • Timezone Management: Adjust to customer time zones automatically. View and manage staff schedules in multiple time zones effortlessly, without letting things slip through the cracks. 
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Product Ranking

#35

among all
Patient Scheduling Software

#38

among all
Patient Scheduling Software

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User Sentiment Summary

Excellent User Sentiment 1855 reviews
Excellent User Sentiment 93 reviews
93%
of users recommend this product

Setmore has a 'excellent' User Satisfaction Rating of 93% when considering 1855 user reviews from 5 recognized software review sites.

96%
of users recommend this product

Veribook has a 'excellent' User Satisfaction Rating of 96% when considering 93 user reviews from 2 recognized software review sites.

4.3 (14)
n/a
4.2 (34)
n/a
4.65 (917)
4.83 (47)
4.7 (881)
4.8 (46)
4.7 (9)
n/a

Awards

Setmore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Veribook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.
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Functionality: The system streamlines complex schedules and organizes bookings for users and customers. It offers a clean format that displays available booking slots without the need to fill unnecessary fields and steps to cancel them, as noted 85% of the users who mentioned the product’s functionality.
Flexible Appointments: Nearly 79% of reviewers who talked about appointment flexibility said that the product helps them plan their schedules better by displaying alternate or next available slots for bookings. Clients can easily cancel bookings by clicking on the link sent with the confirmation and reminder emails.
Customizations: The system offers robust tools to customize booking pages, personalize booking forms by inserting questions of one’s choice and add branding, said approximately 82% of the users who talked about customizations.
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Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.
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UI: The system’s UI is dated and doesn’t offer a smooth navigation experience, noted nearly 75% of reviewers who talked about cost.
Glitches: Nearly 78% of the users who mentioned glitches said that the system is prone to glitches when booking or canceling appointments.
Mobile App: The product doesn’t offer a mobile application to make bookings easily on mobiles and tablets, noted approximately 81% of reviewers who mentioned customizations.
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Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

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Veribook streamlines bookings, simplifies scheduling appointments and drastically reduces manual tasks like managing phone bookings with automating processes. It offers capabilities to customize booking pages and forms and sends appointment cancellation links along with booking confirmations. For customers, it displays available appointment slots and alternate dates and time to schedule bookings. Its user-friendly format lays out information in a manner that can be easily understood, resulting in significantly fewer errors. However, the system is glitch-prone while canceling appointments, offers a dated interface with limited pop-ups, doesn’t come with a mobile application and isn’t visually appealing. Administrators glance at all upcoming bookings in a day, and customer support is sluggish.

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