Home > Patient Scheduling Software > TheraNest > TheraNest vs Solutionreach

TheraNest vs Solutionreach

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Our analysts compared TheraNest vs Solutionreach based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
TheraNest Software Tool
SelectHub Award Winner
Solutionreach Software Tool
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Product Basics

Analyst Rating

67 Detailed Analysis

User Sentiment

Great User Sentiment (1634 Reviews)

Analyst Rating

64 Detailed Analysis

User Sentiment

Great User Sentiment (329 Reviews)
TheraNest is a practice management solution for psychologists, counselors, therapists and social workers. It is suitable for solo, medium and group practices, non-profit organizations and educational institutions. It helps users streamline their practice with features like scheduling and calendar, billing workflows that include invoices, payments, statements and unlimited file storage. It provides tools like a client portal, telehealth, practice planners, appointment reminders and credit card processing. It helps practices go paperless and save time. It is HIPAA compliant and secure.
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Solutionreach is a cloud-based patient engagement software designed to enhance communication and streamline workflows between healthcare providers and patients. It's well-suited for healthcare organizations of various sizes, from independent practices to large enterprises. Key benefits include improved patient communication, appointment scheduling, automated reminders, and patient feedback collection. Popular features include two-way text messaging, online appointment scheduling, automated appointment reminders, and patient surveys. In terms of patient engagement, users often praise Solutionreach for its ease of use, comprehensive features, and ability to reduce no-shows and cancellations. Pricing is typically subscription-based, with fees varying based on the number of providers and patients. Monthly and annual payment options are usually available.

Pros
  • Easy to use
  • Versatile features
  • Reduces no-shows
  • Improves communication
  • Streamlines workflows
 Cons
  • Occasional technical glitches
  • Customer support could be better
  • Limited customization options
  • Can be expensive for large practices
  • Integrations with other systems can be challenging
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$39 Monthly
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$400 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Accept Payments: Accept credit card payments via the client portal. Save cards and have them on file for improved cash flow. Set up easily with no merchant account fee, gateway fee or additional fee with a standard rate for all cards.  
  • Monitor Treatment Plans: Update and monitor treatment plans with objectives and goals. Gives users access to more than 1,000 treatment objectives, goals, progress notes and space to enter their notes.  
  • Manage Client Charts: Manage and store client charts electronically, including information like diagnosis, contact information, client and treatment history. Provides unlimited storage to upload client files like an insurance card, driver’s license and more.  
  • Track Insurance Claims: Track and file insurance claims, use batch submission to submit multiple claims and use the client ledger to keep track of client credits, write-offs and balances.  
  • Outsource Claims: Lets users outsource their claims and maximize reimbursements with claim validation, submission and rejection, denial follow-up and payments reconciliation. Use clearinghouse and software claim scrubbing to ensure claims are error-free.  
  • Reduce Medication Errors: Gives users access to point-of-care modules for physicians, including drug-allergy, contraindication checks, dosing and drug-drug. Lets them review the client’s medication history for up to 12 months.  
  • Integrations: Integrates with Wiley Practice Planners that helps users record their notes within the module.  
  • Templates: Supports templates for initial assessments, discharge summaries, progress notes and treatment plans.  
  • Create Custom Forms: Helps users create custom forms to fit their practice’s needs. Download and print CMS-1500 forms.  
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  • User Friendly:  Easy to navigate with options to use pre-set best practice recommendations or customize to cater to specific needs. 
  • Streamline Daily Operations:  Optimize appointment scheduling and automate communications before, during and after the appointment to reduce manual tasks. 
  • Fill Open Appointments:  Get complete visibility into all practitioner and specialist schedules to fill open appointments efficiently. 
  • Get More Patients:  Use patient feedback, social reviews and referrals to get more patients and build loyalty. 
  • Improve Patient Satisfaction:  Maintain regular professional communication with patients, maintain records and offer care education to build patient satisfaction. 
  • Integrations:  Choose from over 500 practice management (PM) and electronic health record (EHR) system integrations to cover all requirements for smooth operations. 
  • Mobile App:  Communicate with patients for appointment setting and sharing messages and images through a HIPAA-compliant mobile app called PatientReach mobile. 
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  • Therapy Notes: Create therapy notes like progress notes, treatment plans, initial assessments and more. Lets users co-sign, approve and sign notes. Print or download therapy notes with the users’ logo as a PDF for clients. Supports supervisory review, notifications about notes requiring approval and accepting staff and client signatures from the application.  
  • Billing Tools: Streamlines payments and claims processes to help users get paid faster. Create, email and print superbills and invoices to claims submission with batch statements and invoicing. Charge credit cards to apply and process payments with batch statements. Generate staff billing reports for payroll.  
  • Managed Billing: Get paid faster with claims scrubbing, appointment recording, denial follow-up, insurance remittance tracking and payment posting to client accounts. Provides a dedicated billing specialist to ensure billing success.  
  • E-Prescribe: Maintains data and medication access histories, controlled substance e-prescribing (EPCS), drug legends and medication adherence support. Lets users manage medications, handle refills and write prescriptions.  
  • Scheduling: Create group, individual, multi-staff and telehealth appointments. Filter calendar by staff member, service type and location. Set up recurring appointments.  
  • Client Portal: Syncs client records automatically. Sign, fill out and submit intake forms online. Customize client invitation emails. Access the client portal from any device.  
  • Practice Management: Add as many staff, billers and therapists as needed without any additional charges. Multiple permission levels ensure that staff can only view what they need to see. Brings all the clients, invoices and appointments to one place.  
  • Telehealth: Gives physicians control over video and audio during sessions. Conduct video sessions for up to six participants. Lets clients and physicians share their screens and resources.
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  • Action List:  Enhance productivity and tick-off pending tasks with a dynamic action list. Review appointment confirmations, trigger messages, respond to texts and more. 
  • ASAP Waitlist:  Maintain a waitlist of patients who require an early appointment. In case of cancellation, fill open appointment slots by pushing waitlist messages to patients on the list. 
  • Automated Appointment Reminders:  Reduce no-show rates by sending automated appointment reminders through text, email or phone, with options for patients to confirm, cancel or reschedule. Add appointment-specific details to ensure that patients come prepared and on-time. 
  • Automated Recare Messages:  Automate and customize reminders for preventive and follow-up care for patients with chronic conditions to build patient loyalty and increase recall revenue. 
  • Group Messages:  Send customized group messages to a specific set of patients with a specific diagnosis. 
  • Missed Appointment Messaging:  In case of missed appointments, send automated messages to patients for rescheduling. 
  • Marketing Campaigns:  Create and send individual emails or drip campaigns to specific sets of patients to deliver the right message to the right people at the right time. 
  • Net Promoter Score:  Track patient satisfaction through net promoter scores, submitted by patients after an appointment and visible on the dashboard. 
  • Patient Newsletters:  Maintain communication with patients between visits through personalized and customized newsletters, so that they contain information relevant to their diagnosis and treatment. 
  • Patient Referrals:  Set up a refer-a-friend button and link on all patient communications to facilitate referrals. 
  • Patient Surveys:  Send automated patient surveys after an appointment to track satisfaction levels and collect feedback on services. 
  • Product Notifications:  Send product notifications for patients to pick up products like contacts, glasses, supplements, cosmeceuticals and dental products. 
  • SR Conversations:  Stay HIPAA-compliant and facilitate real-time, two-way communication with patients. Enable landline for text messaging, track message history and prioritize messages for follow-ups. 
  • SR Huddle:  Create group communication channels for staff of specific patient groups to speed up communication and eliminate inefficiency or errors. 
  • SR Intake:  Manage and customize digital patient intake forms that patients can fill up prior to their appointment and share in advance to save time and ensure better services. 
  • SR Pay:  Get paid digitally and almost immediately through SR Pay by sending an electronic statement and secure payment link to patients via email and text. 
  • SR Smart Reviews:  Collect reviews and recommendations from satisfied patients with automated review requests and sync them to Facebook and Google to get more patients. 
  • SR Schedule:  Enable easy 24/7 online scheduling for patients on all channels such as website, social media pages, listing sites, texts and emails with SR Schedule. Sync existing patient data to determine if a patient is new or existing and adjust the required information to save time. 
  • SR Spotlight:  Identify inbound callers and get all relevant information, such as diagnosis, treatment, appointment history, balances and more by integrating SR Spotlight with the VoIP phone and practice management system. 
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Product Ranking

#18

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Patient Scheduling Software

#7

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Patient Scheduling Software

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Analyst Rating Summary

67
64
25
38
53
71
88
18
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Schedule Management
Document Management
Schedule Management
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

TheraNest
Solutionreach
+ Add Product + Add Product
Compliances Dashboard And Reporting Document Management Mobile Capabilities Patient Engagement Platform And Security Capabilities Schedule Management Telehealth 25 53 88 57 77 68 93 71 38 71 18 86 65 77 90 40 0 25 50 75 100
25%
0%
75%
38%
0%
62%
50%
0%
50%
67%
0%
33%
83%
0%
17%
17%
0%
83%
57%
0%
43%
86%
0%
14%
78%
0%
22%
67%
0%
33%
67%
0%
33%
75%
0%
25%
93%
0%
7%
87%
7%
6%
71%
0%
29%
14%
43%
43%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

46%
0%
54%
54%
0%
46%

User Sentiment Summary

Great User Sentiment 1634 reviews
Great User Sentiment 329 reviews
89%
of users recommend this product

TheraNest has a 'great' User Satisfaction Rating of 89% when considering 1634 user reviews from 4 recognized software review sites.

84%
of users recommend this product

Solutionreach has a 'great' User Satisfaction Rating of 84% when considering 329 user reviews from 3 recognized software review sites.

4.4 (14)
n/a
4.0 (35)
4.4 (124)
4.41 (880)
4.0 (186)
4.5 (705)
n/a
n/a
4.8 (19)

Awards

SelectHub research analysts have evaluated TheraNest and concluded it earns best-in-class honors for Schedule Management.

Schedule Management Award

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Synopsis of User Ratings and Reviews

User Friendly: The system is easy-to-use and intuitive, as noted by approximately 85% of users who referred to the system’s usability.
Interface: Nearly 76% of the users who mention its interface find it intuitive and easy to navigate.
Tutorials: Almost 100% of the users who mention its tutorials, articles and webinars find them useful and said they helped them learn how to use the software.
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Streamlined Communication: Two-way texting, email, and automated reminders improve patient engagement and reduce missed appointments.
Improved Scheduling: Online appointment booking 24/7 saves time for both patients and staff.
Enhanced Patient Satisfaction: Automated surveys and feedback collection help practices identify and address patient concerns.
Increased Efficiency: Automated workflows and reminders reduce manual tasks and free up staff time for patient care.
Data-Driven Insights: Patient feedback and appointment data provide valuable insights to improve practice operations and patient care.
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Functionality: TheraNest offers a robust suite of powerful tools, as reported by 52% of the users who mention the product’s functionality.
Support: Support for the system can be very slow, with most users noting that getting a response from the support team can be very time-consuming, as reported by 51% of users who referred to support.
User Permissions: User permissions are not seamless as the administrator and supervisor were able to view completed and pending tasks for all employees, as said by 100% of the users that talked about user permissions.
Billing: Nearly 66% of the users who referred to the billing feature found it lacking. Also, its credit card charges are high.
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Technical Glitches: Occasional bugs, slow loading times, or system downtime can disrupt workflows and frustrate users.
Limited Customization: Some users find the interface and features inflexible, with limited options to tailor the software to specific practice needs.
Cost Concerns: Subscription fees can be expensive for larger practices, especially those with many providers and patients.
Integration Challenges: Connecting Solutionreach with other healthcare systems can be complex and require technical expertise, sometimes leading to compatibility issues.
Customer Support Inconsistencies: Some users report slow response times, difficulty reaching knowledgeable support agents, or inconsistent resolution of issues.
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TheraNest provides an intuitive and user-friendly system for mental health providers. Users are happy with its telehealth feature as it helps them connect with clients virtually, even though it can have glitches sometimes. Most users who mentioned support found it frustrating that they were unable to speak to a customer service executive, and even when they did, the support team was unresponsive. While it offers Excel integration, the process is time-consuming. Credit card processing and billing are complex. Users say that it is not suitable for larger practices. A post-Covid increase in prices has not gone over well with some of its users.

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Solutionreach user reviews paint a mixed picture. Many users praise its ease of use and effectiveness in boosting patient engagement: "It's made communication with patients much more streamlined—texting is huge for us!" However, some find the features inflexible and customization options limited, comparing it to competitors like Phreesia, which "feels more feature-rich and customizable." Technical glitches and integrations with other healthcare systems are recurring pain points. Some users report occasional system crashes and frustration with incompatible EHRs, noting, "Our scheduling software doesn't always sync smoothly with Solutionreach, which creates extra work." On the other hand, positive reviews highlight Solutionreach's automated workflows and patient feedback tools: "The automated appointment reminders have definitely reduced no-shows, and the surveys help us identify areas for improvement." Cost is a significant factor for some users, with larger practices finding it expensive compared to other options. Pricing transparency and clear breakdowns of additional fees are mentioned as areas for improvement. Overall, Solutionreach seems effective for practices prioritising communication and workflow automation, but potential users should weigh its strengths and weaknesses against competitors, considering their specific needs and technical environment.

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Screenshots

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