Klient vs AbacusLaw

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Our analysts compared Klient vs AbacusLaw based on data from our 400+ point analysis of PSA Software, user reviews and our own crowdsourced data from our free software selection platform.

Klient Software Tool
AbacusLaw Software Tool

Product Basics

Klient is a PSA system designed for large corporations and small businesses. The enterprise version is built on Salesforce and enables users to work side by side with clientele for ideal services from the early sales stage to service delivery. The small business version is intended for startups and entrepreneurs. Users can manage timesheets, expenses and client billing and monitor projects with one platform.

As a whole, its objectives are to extend effortless customer experience, visible communication between team members and clients for guaranteed alignment of expectations and transparent project health statuses. Project management, team collaboration and time management are some of its key features.
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AbacusLaw is a legal practice administration and accounting PSA tool ideal for all types of law practices. It’s a suitable option for specialized law practitioners that focus on things like personal injury, criminal defense, civil litigation, estate planning, family law, insurance law and elder law.

Users receive crucial case and client intel, ensure deadlines are met and gain total transparency in their practice. A few of AbacusLaw's capabilities include time tracking, case administration, form creation, billing and scheduling.
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$49/User, Monthly
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$69/Feature, Monthly
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Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Prompt Communications: Users gain real-time communication with their customers to guarantee everyone is in the loop. When communication is open, users receive complete awareness of their sales channel so they adjust their resource planning accordingly.  
  • Maintain Customer Satisfaction: Incorporated surveys, status reports and customer satisfaction monitoring provide users with clear insights on the health and satisfaction of their clients.  
  • Scalable: Klient grows with businesses and companies as their client-base and production demands expand.  
  • Easy Interface: Users work with a comprehensive interface that allows administrators to conduct intricate and smooth procedures to meet their business protocols.  
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  • Stay Organized: This program provides users with critical case details and dates so they can always stay on top of their tasks and deadlines.  
  • Effective Communication: Never miss out on emails, phone calls or client meetings thanks to this solution's built-in tracking abilities. Tracking is also included in the mobile app and the integration for Outlook.  
  • Aligns with Various Legal Departments: Users can employ AbacusLaw for various types of law such as criminal defense, civil litigation, insurance law and more. It offers tailored reports, automation principles and accurate terminology for a user's specific area of expertise.
  • Work In Private Cloud: This solution has private cloud deployment that enables users to host and supervise their firm's vital information. It's conveniently available on any device with internet access from virtually any area at any time.  
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  • Project Management: Users can use the project management module to administer all of their projects from start to finish. They can formulate tasks with drag-and-drop tools, partner with group members and clients on project operations and real-time status notifications. 
  • Unified Teamwork: Klient's collaboration accessory enables users to promptly email customers and associates when a new procedure is finished. They can also invite clientele to work on assignments. 
  • Time Management: Users can document how much time is spent on specific duties and assignments with the time management module. They can also track billable or non-billable time and offer accurate client billing by recording costs and bill rates.  
  • Expense Management: Thanks to Klient's expense management module, users can generate adjustable expense and tax types to perform expense processing. They can also invoice billable expenses to their clients. 
  • Resource Management: The resource management accessory permits users to plan, schedule and record all of their resources. If needed, they can effortlessly change resource schedules.  
  • Project Accounting: Users can transform every project into profitable opportunities with the project accounting tool. They can monitor rate cost and bill rates, cards and employ flexible client invoices in batches or on-demand.  
  • Surveys: Klient's survey tool enables users to generate and send customer surveys such as NPS, CSAT or open surveys to study feedback. This component assists users in keeping and maintaining customer support.  
  • Plenty of Integrations: Klient has a string of integrations to streamline various processes. It integrates with a variety of popular third-party tools such as Quickbooks, Xero, Sage, Drakya, Glic Tech, Slack, RelationEdge and more.  
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  • Useful Integrations: Users can integrate AbacusLaw with other apps to execute routine jobs they face in their legal practices. These apps include Microsoft Office 356, Salesforce, APX PayNow, HotDocs, Infusionsoft, and more.
  • Case Management: This software's technological experts evaluate users' requirements to devise and employ personalized solutions for top-notch outcomes. The case management tool enables users to keep all of their case and client information protected.
  • Time Tracking: Users can use the time tracking module to accurately and naturally bill time without bottlenecks. This feature runs in the background as users perform their daily routines.
  • Instant Billing: AbacusLaw's billing accessory promptly crafts a variety of professional fee settlements or billing plans. Users can adjust templates with the ideal presentations and the software will take care of the rest including a chart of accounts and monitoring bill schedules.  
  • Rules-Based Calendar: Users can utilize the calendar accessory to immediately and properly plan out valuable deadlines. This tool also keeps up with short-notice modifications. 
  • Develop Proper Forms: This program permits users to swiftly draft proper, signature-ready forms and documents based on information already entered into their database. This accessory contains autofill smart forms, flexible templates and documents for specific regions, states or law practices.
  • Mobile-Friendly: AbacusLaw is available as a mobile app with a user's data, calendar, contacts, notes, emails, and crucial files. The app also tracks billable moments like unexpected phone calls, urgent emails or anything else.  
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Product Ranking

#9

among all
PSA Software

#11

among all
PSA Software

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User Sentiment Summary

Great User Sentiment 63 reviews
Good User Sentiment 766 reviews
88%
of users recommend this product

Klient has a 'great' User Satisfaction Rating of 88% when considering 63 user reviews from 2 recognized software review sites.

77%
of users recommend this product

AbacusLaw has a 'good' User Satisfaction Rating of 77% when considering 766 user reviews from 5 recognized software review sites.

n/a
1.3 (2)
4.4 (62)
3.6 (72)
n/a
3.8 (324)
5.0 (1)
3.9 (365)
n/a
4.5 (3)

Synopsis of User Ratings and Reviews

Simple User Interface: Precisely 71% of users reported that Klient has a user-friendly interface and a simple implementation process.
Responsive Support Team: The customer support team has a rapid turnaround time, according to approximately 100% of users.
High-Quality Performance: Roughly 44% of users say the overall performance of Klient is fantastic and reduces downtime.
Configurable: Nearly 75% of users claim Klient is pliable to their business needs.
Abundant Accessories: Klient has a grand package of features including approval workflow, project management, project layout, retainer billing, revenue recognition and more, as stated by 55% of users.
Integratable: Precisely 100% of users said Klient integrates with Slack, Sage Intacct, Chatter and other applications.
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Easy-to-Use Interface: Precisely 80% of users said AbacusLaw has a user-friendly interface.
Responsive Customer Service: Nearly 53% of users reported AbacusLaw has helpful and knowledgeable customer service.
Bountiful Features: AbacusLaw has plenty of robust features such as accounting, document management, billing, calendars, time management and more, according to 59% of users.
Well-Integrated: Approximately 72% of users say AbacusLaw integrates efficiently with Outlook, Microsoft Office, Adobe, WordPerfect and other business systems.
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Lagging System: Of the users who responded to Klient's overall performance, 55% of users said it has a slow loading time and the occasional unexpected error messages.
Limited Reporting: Nearly 42% of users say the reporting feature has limited capabilities and templates.
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Overall Performance Drags: Of the users who discussed AbacusLaw's overall performance, 68% of users said it was slow, glitchy or experienced freezes.
Non-Effective Mobile App: Nearly 75% of users were dissatisfied with the mobile app because it wasn't as efficient as the desktop version.
High Price Tag: Precisely 100% of users believe AbacusLaw has a high price and some have to pay extra for extra support.
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Klient is a vigorous PSA program that has an array of appliances such as project management, resource management, workflow approval, retainer billing, revenue recognition and more. It's built on Salesforce and integrates with Chatter, Slack, Sage Intacct and other platforms. The interface is user-friendly, the implementation process is simple and the customer support team has swift problem-solving skills. Although the speed of the system is slow and the reporting tool lacks some templates, clients believe Klient is a potent project management resource.

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Overall, AbacusLaw is a productive PSA tool that contains an abundant amount of features such as accounting, document management, billing, client management and a handy calendar amongst others. Its interface is easy to use and the customer support team is responsive in rectifying issues. It also integrates with Outlook and other Microsoft Office suites, Adobe and other business platforms. However, some users find the mobile app is not as effective as the desktop version. The desktop version comes with a hefty amount of system crashes and glitches while running at a sluggish pace. Most users, especially those who own small businesses, find the pricing unreasonable. But AbacusLaw is still a proactive solution.

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