Frontier Enterprise vs Exponential-e

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Our analysts compared Frontier Enterprise vs Exponential-e based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Frontier Enterprise Software Tool
Exponential-e Software Tool

Product Basics

Frontier Enterprise is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The software excels in integrating various communication channels, such as voice, video, and messaging, into a single, cohesive platform, enhancing operational efficiency and collaboration.

Key benefits include improved scalability, robust security features, and seamless integration with existing IT systems. Popular features encompass advanced call routing, video conferencing capabilities, and real-time analytics. Users often praise its intuitive interface and reliable performance, noting that it significantly reduces communication bottlenecks.

Pricing details for Frontier Enterprise are typically customized based on the specific needs of the organization, including factors like user count and feature requirements. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. This ensures that the solution aligns perfectly with the unique demands of your business.

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Exponential-e offers a comprehensive suite of software solutions designed to manage Cloud and Network services, as well as Unified Communications. This platform is particularly well-suited for medium to large enterprises seeking robust, scalable, and secure IT infrastructure. The software excels in providing seamless integration, high reliability, and enhanced performance, making it ideal for businesses that require uninterrupted connectivity and efficient communication tools. Key benefits include enhanced data security, improved operational efficiency, and the ability to scale services according to business needs. Popular features encompass advanced network management, cloud storage solutions, and unified communication tools such as VoIP and video conferencing. User experiences often highlight the platform's reliability and ease of use, noting its superior customer support and comprehensive service offerings. Pricing details are typically customized based on specific business requirements, so it is advisable to contact SelectHub for a tailored quote.
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Product Insights

  • Enhanced Collaboration: Frontier Enterprise integrates Unified Communications as a Service (UCaaS) to streamline team interactions, making it easier for employees to collaborate in real-time, regardless of their location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce overhead costs associated with maintaining separate systems.
  • Scalability: The software is designed to grow with your business, allowing you to easily add or remove users and services as needed without significant downtime or additional infrastructure costs.
  • Improved Productivity: With features like instant messaging, video conferencing, and file sharing all in one place, employees spend less time switching between applications and more time focusing on their tasks.
  • Enhanced Security: Frontier Enterprise employs robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive business communications and data.
  • Seamless Integration: The platform integrates smoothly with existing business applications such as CRM and ERP systems, ensuring a cohesive workflow and reducing the need for manual data entry.
  • Reliable Performance: With a cloud-based infrastructure, Frontier Enterprise offers high availability and reliability, minimizing the risk of downtime and ensuring continuous business operations.
  • Customizable User Experience: The software allows for personalized settings and configurations, enabling users to tailor the interface and functionalities to their specific needs and preferences.
  • Enhanced Customer Service: By providing a unified communication platform, customer service teams can respond to inquiries more quickly and efficiently, improving overall customer satisfaction.
  • Data-Driven Insights: Frontier Enterprise offers analytics and reporting tools that provide valuable insights into communication patterns and performance, helping businesses make informed decisions.
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  • Enhanced Security: Exponential-e offers robust security measures, including end-to-end encryption and advanced threat detection, ensuring your data remains protected against cyber threats.
  • Scalability: Easily scale your IT infrastructure up or down based on your business needs, without the hassle of physical hardware adjustments.
  • Cost Efficiency: Reduce capital expenditure by leveraging Exponential-e's cloud services, which eliminate the need for costly on-premises equipment.
  • Improved Collaboration: Unified Communications tools facilitate seamless collaboration among team members, regardless of their location, enhancing productivity and teamwork.
  • High Availability: Benefit from Exponential-e's reliable network infrastructure, which ensures minimal downtime and consistent access to critical applications and services.
  • Performance Optimization: Advanced network management features optimize bandwidth usage and application performance, providing a smoother user experience.
  • Compliance Support: Exponential-e helps you meet industry-specific regulatory requirements, such as GDPR and HIPAA, through comprehensive compliance solutions.
  • Disaster Recovery: Implement robust disaster recovery plans with Exponential-e's cloud solutions, ensuring business continuity in the event of data loss or system failures.
  • Customizable Solutions: Tailor Exponential-e's services to fit your unique business needs, allowing for a more personalized and effective IT strategy.
  • Expert Support: Access 24/7 technical support from a team of experts, ensuring any issues are promptly addressed and resolved.
  • Reduced Latency: Experience lower latency and faster data transfer speeds, thanks to Exponential-e's high-performance network infrastructure.
  • Environmental Sustainability: By utilizing cloud services, reduce your carbon footprint and contribute to environmental sustainability through decreased energy consumption.
  • Seamless Integration: Easily integrate Exponential-e's solutions with your existing IT systems, ensuring a smooth transition and minimal disruption to operations.
  • Future-Proofing: Stay ahead of technological advancements with Exponential-e's cutting-edge solutions, ensuring your business remains competitive in a rapidly evolving market.
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  • Unified Communications: Seamlessly integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient handling of calls.
  • Video Conferencing: High-definition video meetings with screen sharing and virtual backgrounds enhance remote collaboration.
  • Mobile App: Access all communication tools on-the-go with a fully-featured mobile application for iOS and Android.
  • Integration Capabilities: Connects with popular business applications like CRM systems, Microsoft 365, and Google Workspace.
  • Security and Compliance: Robust security measures including encryption and compliance with industry standards such as HIPAA and GDPR.
  • Analytics and Reporting: Comprehensive analytics provide insights into communication patterns and system usage.
  • Customizable User Interface: Tailor the dashboard and user experience to meet specific business needs and preferences.
  • 24/7 Customer Support: Round-the-clock support ensures any issues are promptly addressed, minimizing downtime.
  • Cloud-Based Infrastructure: Leverages cloud technology for reliable, scalable, and cost-effective communication solutions.
  • Collaboration Tools: Includes team messaging, file sharing, and project management features to streamline teamwork.
  • Call Recording: Record calls for training, quality assurance, and compliance purposes with easy access to recordings.
  • Presence Indicators: Real-time status indicators show the availability of team members, facilitating better communication.
  • VoIP Technology: Utilizes Voice over Internet Protocol for high-quality, cost-effective voice communications.
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  • Cloud Networking: Seamless integration of cloud services with high-performance network infrastructure, ensuring low latency and high reliability.
  • Unified Communications: Comprehensive suite of communication tools including VoIP, video conferencing, and instant messaging, all accessible from a single platform.
  • SD-WAN Technology: Advanced Software-Defined Wide Area Network (SD-WAN) capabilities for optimized traffic routing and enhanced network performance.
  • Data Security: Robust security measures including end-to-end encryption, DDoS protection, and compliance with industry standards such as GDPR and ISO 27001.
  • Scalability: Flexible infrastructure that allows businesses to easily scale their network and cloud resources up or down based on demand.
  • 24/7 Support: Round-the-clock technical support with dedicated account managers and a proactive monitoring system to ensure minimal downtime.
  • Disaster Recovery: Comprehensive disaster recovery solutions with automated backups and rapid recovery options to minimize data loss and downtime.
  • Hybrid Cloud Solutions: Integration of public and private cloud environments, providing the best of both worlds in terms of flexibility and control.
  • Network Visibility: Advanced monitoring tools that provide real-time insights into network performance and usage, helping to identify and resolve issues quickly.
  • Customizable Solutions: Tailored services that can be customized to meet the specific needs and requirements of different industries and business sizes.
  • High Availability: Redundant systems and failover mechanisms to ensure continuous operation and high availability of services.
  • Collaboration Tools: Integrated collaboration features such as shared workspaces, document sharing, and project management tools to enhance team productivity.
  • Cost Efficiency: Pay-as-you-go pricing models and cost-effective solutions that help businesses manage their IT budgets more effectively.
  • Global Connectivity: Extensive global network coverage with multiple points of presence (PoPs) to ensure reliable connectivity across different regions.
  • Application Performance Management: Tools to monitor and optimize the performance of business-critical applications, ensuring they run smoothly and efficiently.
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Product Ranking

#42

among all
UCaaS Providers

#46

among all
UCaaS Providers

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Analyst Rating Summary

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Reporting
Video Communication
Voicemail and Messaging
Integrations
Voice Communication
Platform Capabilities
Reporting
Security
Voice Communication
Voicemail and Messaging

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Frontier Enterprise
Exponential-e
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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 83 100 100 86 100 100 100 98 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Unified Platform: Consolidates messages, video meetings, and phone calls into a single, user-friendly platform.
Cost Control: Offers predictable, per-user pricing, eliminating the need for investment in complex communications infrastructure.
Improved Operational Efficiency: Provides a unified platform for enhancing customer interactions and scaling with business needs.
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Secure Cloud Options: Exponential-e provides a range of secure cloud options, including private, public, and hybrid cloud solutions, ensuring data security and compliance.
Unified Communications Expertise: The company excels in unified communications, offering solutions like Microsoft Teams Direct Routing and Cisco Webex, streamlining communication and collaboration.
Robust Cybersecurity Measures: Exponential-e prioritizes cybersecurity with end-to-end services like threat monitoring and incident response, safeguarding businesses from evolving cyber threats.
Commitment to Innovation: Exponential-e is known for its innovative solutions, such as its software-defined networking (SDN) and Layer 2 VPLS Network, ensuring efficient and scalable network infrastructure.
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Service Reliability Concerns: Some users report experiencing service outages or inconsistencies, impacting their ability to make and receive calls or utilize other UCaaS features reliably.
Customer Support Challenges: A number of users have cited difficulties in resolving technical issues or getting timely assistance from Frontier's customer support, particularly when coordination with third-party providers like Windstream is involved.
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Mixed Employee Sentiment: A 3.1 Glassdoor rating with only 33% willing to recommend the company suggests potential internal challenges which could impact customer service and support down the line.
Limited Public Information on Pricing: Exponential-e doesn't readily disclose pricing on its website, which can be a roadblock for businesses seeking transparency and comparing options during vendor selection.
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How can Frontier Enterprise help businesses reach new frontiers in communication efficiency? User reviews from the last year offer a mixed bag of perspectives on this UCaaS solution. Some users, particularly those working remotely, applaud the platform's reliability and user-friendly interface, highlighting its seamless integration of essential communication tools like video conferencing, messaging, and phone services. This echoes the value proposition Frontier Enterprise aims to deliver, especially for small businesses seeking a unified communication platform. However, a closer look at online forums like Reddit reveals a pattern of concerns regarding customer support and implementation hiccups. Some users report frustrating experiences with unresponsive support and complicated setup processes, suggesting potential areas for improvement. While Frontier Enterprise presents a robust feature set for unified communication, its success seems contingent on a smooth user experience, which, based on recent feedback, appears inconsistent. This inconsistency makes it difficult to definitively recommend Frontier Enterprise over competitors without reservations. For businesses prioritizing ease of use and reliable support, exploring alternative UCaaS providers might be worthwhile. However, for tech-savvy teams comfortable navigating potential technical hurdles and prioritizing a feature-rich platform, Frontier Enterprise could be a viable option.

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Is Exponential-e really exponentially better than the competition? User reviews of Exponential-e over the last year present a mixed bag. While many appreciate the company's robust network and comprehensive cloud solutions, some have raised concerns about customer service and bureaucratic hurdles. For instance, one user on Spiceworks lauded Exponential-e's "great pricing, great support and amazing SLA," highlighting its reliability with only "2 major outages in 15 years of service." Conversely, another user criticized the company's slow service and exorbitant fees, citing a £2.5k charge for a seemingly simple tail circuit move. This disparity in experiences suggests that Exponential-e's strengths lie in its technical capabilities, particularly its network infrastructure and cloud offerings, which are praised for their reliability and performance. However, its customer service seems to be an area for improvement, with some users experiencing slow response times and inflexible processes. Therefore, Exponential-e is best suited for businesses that prioritize technical performance and reliability over personalized customer service, particularly those with in-house IT expertise who can navigate any potential bureaucratic challenges.

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