If you’re an enterprise with large-scale, spread-out operations, you know how challenging it can be to stay organized. It’s easy to fall into inefficient processes that drive up costs and harm customer satisfaction.

Enterprise field service management software can turn these roadblocks into opportunities. It centralizes your vital processes and tracks everything in real time with reports and analytics. Let’s dive into our curated list of the best tools on the market.

Compare Top Enterprise Field Service Management Software Leaders

Best Enterprise Field Service Management Software

Managing a large, geographically diverse team of field technicians, handling vast amounts of concurrent service order requests and providing consistently exceptional services are common industry challenges.

The right platform can give enterprise-scale businesses the required competitive edge and fuel growth. Refer to our Lean Selection guide for a thorough understanding of the appropriate enterprise software selection.

IFS Field Service Management

IFS Field Service Management is a hybrid-deployment software that helps businesses automate service operations and workflows to standardize processes. It can be customized to meet unique business requirements and simplify complex service cases to keep operations efficient.

It helps clients improve customer service, get on-the-go data access and real-time updates.

Scheduling Module in IFS Field Service Management.

Product Overview

Highest Rated Modules According to Our Data

• Scheduling – 100
• Technician and Contractor Management – 100
• Customer Management — 100
• Equipment and Asset Management – 98
• Reporting and Dashboards – 98

Top Benefits

• Eliminating Paperwork: Eliminate paperwork and reduce the chances of manual errors by digitizing operational aspects such as scheduling, dispatch and routing, billing and more.
• Improving Communication and Coordination: Allow back-office and field staff to communicate and coordinate with each other during work order management to make operations smoother.
• Getting Mobile Accessibility: Allow field staff to communicate with the back-office, send ETA and other updates to customers, generate invoices and collect payments to make field jobs easier.

Primary Features

• Work Order Management: Create service requests, streamline back-office processes, and diagnose and improve service delivery issues. Ensure SLA compliance and monitor staff performance. Ensure better customer satisfaction through CRM system integration.
• Service Contract Management: Create and manage service contracts from initial quotations and pricing to billing and auto-renewals to sustain long-term customer relationships and avoid revenue leakage.
• Warranty Management: Automate warranty documentation and lifecycles to reduce service costs and manual errors while enhancing product quality with a closed-loop claims management process.
• Spare Parts Management: Manage inventory levels for stock and spare parts — including details for location, pricing and stock counts — and handle preventive maintenance to reduce wear and tear and associated costs.
• Service Project Management: Employ remote collaboration, task automation, checklists and centralized project management capabilities to manage service project lifecycles.

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Oracle Field Service Cloud

Oracle Field Service Cloud is a solution that manages end-to-end field service operations. It offers functionalities for predictive technologies, precise geocoding, auto-responding, mobile functionality and more.

With extensive features and native integrations, it improves operational activities, customer communication and bottom line.

System Configuration in Oracle Field Service Cloud.

Product Overview

Highest Rated Modules According to Our Data

• Dispatching – 100
• Routing – 100
• Mobile Capabilities – 100
• Inventory Management – 99
• Equipment and Asset Management – 98

Top Benefits

• Improving Customer Satisfaction: Match the right technician to the right job and improve first-time fix rates to boost customer satisfaction.
• Tackling Critical Issues: Get automated notifications about business-critical issues, such as safety hazards or emergency maintenance, to take prompt corrective measures.
• Supporting Multiple Device Operability: Get seamless operability on internet-connected devices such as network computers, set-top devices, PCs, workstations, minicomputers, mobile phones, mainframes and massively parallel systems.

Primary Features

• Scheduling: Automatically assign job orders to the field tech’s skill level and location, regional availability, performance patterns and more.
• Dispatch: Match the most skilled and nearest field staff and dispatch required team members efficiently. Notify field staff of the job order details, required equipment, routing details and more.
• Routing: With geo-precise coding, send real-time routing directions to the field staff to reduce fuel costs. Send ETA notifications to customers with the live location of the field technician.
• Inventory Management: Build and manage inventory centrally by adding items, assigning brands and categories, and taking stock counts. Track inventory items across locations like the main office, warehouse and service vehicles. Manage inventory items in real time and maintain stock levels by setting up reorder points. Filter and search the entire inventory in a few clicks.
• Omnichannel Communication: Enable communication between field and back-office staff and customers through various channels, such as email, text and phone calls. Support media-rich communications to include images, videos, notes and documents.

Compare Top Enterprise Field Service Management Software Leaders

Salesforce Field Service

Salesforce Field Service is a web-based suite of tools that manages and automates daily operations for managers and field staff. It offers capabilities for scheduling automation, dispatch and routing, centralized document management, knowledge resources for field staff, inventory management and more.

It’s suitable for businesses of all sizes and leverages seamless integrations with the Salesforce ecosystem to make operations smoother.

Scheduling Gantt Chart View in Salesforce Field Service.

Product Overview

Highest Rated Modules According to Our Data

• Scheduling – 100
• Equipment and Asset Management – 100
• Mobile Capabilities – 99
• Dispatching – 98
• Work Order Management – 97

Top Benefits

• Optimizing Scheduling: Automate job scheduling for field staff without any overlap. Share job information with field staff using mobile accessibility. Inform customers when a technician is on the way.
• Improving Inventory Management: Assign barcodes to assets, monitor stock levels, automate procurement processes and manage equipment, assets and spare parts across warehouses and service locations from a centralized platform.
• Expediting Service Deliveries: With automated scheduling, dispatch and optimized routing, deliver swift responses to customer service requests.

Primary Features

• Work Order Management: Create, update and manage work orders for one-time and recurring jobs, including details like addresses, issues, materials required, field staff assigned, estimates, checklists and more.
• Scheduling, Dispatch and Routing: Schedule jobs, dispatch best-matched and nearest available technicians to service locations, and track job progress through a central platform.
• Customer Management: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents, and public and private notes.
• Billing and Invoicing: Manage sales along with an integrated billing system. Generate automated invoices based on service agreement terms. Track partial payments, dues and overpayments to manage finances efficiently.
• Reporting and Dashboards: Get a visual overview of critical business operations with a drag-and-drop widget-based dashboard. Generate periodic and custom shareable reports and access analytical insights to improve service delivery, staff performance and revenue.

Compare Top Enterprise Field Service Management Software Leaders

ServiceMax

ServiceMax is a cloud-based tool that manages daily business operations to improve bottom-line revenue. It automates workflows, sales, quoting, invoicing, maintenance, work orders and timesheets.

It enables communication between staff members and clients, maximizes field staff productivity, enhances customer satisfaction, increases sales and improves revenue.

Routing Module in ServiceMax.

Product Overview

Highest Rated Modules According to Our Data

• Scheduling – 100
• Dispatching – 100
• Mobile Capabilities – 100
• Equipment and Asset Management – 98
• Inventory Management – 95

Top Benefits

• Eliminating Paperwork and Manual Errors: Send job details to field workers using the mobile app. Staff members can view and edit jobs on the go to reduce paperwork and manual errors.
• Enhancing Customer Satisfaction: Improve customer service and boost satisfaction with better communication, faster turnaround time and improved first-time fix rates.
• Increasing Customer Loyalty: Foster long-lasting customer relationships with prompt service deliveries and regular communication.

Primary Features

• Work Order Management: Manage work orders by matching the service request to the most suitable service provider, schedule work orders in advance, track progression for individual orders, capture critical information and manage invoices in the field.
• Automated Scheduling and Dispatch Management: Drag-and-drop jobs to manage advance bookings, maintenance and recurring jobs, instant dispatches and flexible jobs. Access all live field staff locations to make intelligent dispatch and routing decisions without requiring manual updates. Notify field staff of schedule and route changes instantly.
• Contractor Management: Add contractors, sub-contractors and third-party vendors, set up KPIs and track task completion following SLA compliance to maintain service quality and customer satisfaction.
• IoT Management: Augment field service experiences and manage preventive maintenance for equipment and asset management with IoT-enabled devices.
• Analytics: Generate accurate reports and insightful analytics on accounts receivable, open project status, work orders, inventory and more. Use filters for more details on certain aspects.

Compare Top Enterprise Field Service Management Software Leaders

Dynamics 365 Field Service

Dynamics 365 Field Service is a cloud-based solution offering various modules and functionalities to ease day-to-day operations for field technicians and back-office managers.

It’s suitable for medium to large-sized service providers, providing real-time mobility, workflow automation and stellar multi-language support.

Scheduling Dashboard in Dynamics 365 Field Service.

Product Overview

Highest Rated Modules According to Our Data

• Scheduling – 100
• Inventory Management – 99
• Work Order Management – 99
• Equipment and Asset Management – 98
• Technician and Contractor Management – 92

Top Benefits

• Improving Field Staff’s Productivity: Enable field staff to work better and faster with automated scheduling and dispatch, real-time routing, job documentation and checklists, generating invoices and collecting payments.
• Enabling Gig Economy: Create a variable and broad talent pool with various skills and experience to match the right tech with the right task at the right time.
• Assisting Global Operations: Enable global operations with multi-location processes, real-time collaboration and data consistency.

Primary Features

• Automated Routing: Help field staff quickly and efficiently route to their job location. Routing features with GPS tracking keep managers and customers updated on technician ETAs.
• Mixed-Reality Enablement: Leverage immersive AR, VR and IoT devices to blend digital and physical data, diagnose accurately, improve troubleshooting and enhance service quality.
• Technician and Contractor Management: Track and manage technicians and contractors with access to their live location, navigation and check-in at job arrival, and job progress.
• Billing, Invoicing and Payment Processing: Create, store and share customized brandable estimates, quotes and invoices with customers to review, approve and make payments. Capture client signatures and collect payments in the field with touch-enabled devices and integrated payment gateways.
• Reporting and Analytics: Access data-rich reports for all aspects of business, such as job profits, lead generation, revenue generation, marketing ROI, payroll, invoice, transaction and timesheets. Customize reports to view real-time data and handle critical decisions.

Compare Top Enterprise Field Service Management Software Leaders

How We Choose Products

Our team of writers and analysts at SelectHub is committed to giving you the best recommendations based on our data. To make our list, products had to meet two criteria:

1. Closely match the topic
2. Earn a top-5 analyst score in our selection platform

Our analyst scores are based on an in-depth research process using primary and secondary sources. This includes SelectHub Analyst Briefings, direct communication with vendors, and reviewing materials such as user reviews, product brochures, specification sheets, case studies, user manuals, and technical documentation.

Our platform’s Scoring Engine processes the research and computes the analyst score. The score also factors in platform settings such as industry and company size.

Learn more about our research methodology and editorial standards

Next Steps

Choosing the best solution doesn’t have to be a time-consuming, chaotic mass of sticky notes or open Chrome tabs. Our free comparison report offers a quick, easy way to view leading enterprise field service management software. Built on our analyst ratings across more than 100 requirements, it shows which products have the best ability to meet your needs.

How would the right enterprise software selection impact your operations and evolving business needs? Let’s discuss more in the comments.