VoIP.ms Reviews & Pricing

by QUEBEC, Inc. | Founded 2007, Montreal, Canada

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Overview Pricing Benefits Reviews Features

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What is VoIP.ms?

Industry Specialties: Serves all industries

VoIP.ms is a cloud-based phone service that enables organizations to streamline communication workflow and manage calls efficiently. It offers call hunting, call queuing, voicemail, three-way calling, call encryption and speed dial. Users can customize phone systems, pick places for outbound calling and check call records. It allows employees to use their existing device and port limitless numbers for free across the United States and Canada.

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User Sentiment

Based on 620 reviews:

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VoIP.ms Pricing

Based on our most recent analysis, VoIP.ms pricing starts at $1 (Per Local Number, Monthly).

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Starting From: $0.85
Pricing Model: Per Local Number, Monthly
Free Trial: No

Training Resources

VoIP.ms is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for VoIP.ms:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

VoIP.ms Benefits and Insights

Why use VoIP.ms?

Key differentiators & advantages of VoIP.ms

Improve Security: Use SIP/2.0 protocols to ensure authentication information is sent through an encrypted format. Eliminate the risk of interception when the VoIP hardware connects to the servers.
Gain Additional Information: Access a fully-featured wiki assistance site for extensive information. Obtain extra details about services.
Reduce Costs: Retain old hardware. Eliminate the need to rent devices and continue using existing ones. Subscribe or unsubscribe from chosen packages at any time without spending extra money.

Industry Expertise

The software is best for companies with a large call volume that want to simplify communication and lower costs.

VoIP.ms Reviews

Based on our most recent analysis, VoIP.ms reviews indicate a 'excellent' User Satisfaction Rating of 96% based on 620 user reviews from 3 recognized software review sites.

620 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of VoIP.ms reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cost-Effective: Many users appreciate the affordability of VoIP.ms, especially compared to traditional phone services. They find the pricing structure transparent and easy to understand.
Feature-Rich: Users highlight the wide array of features offered by VoIP.ms, including call forwarding, voicemail transcription, and virtual numbers. These features provide flexibility and enhance productivity for businesses.
Reliable Call Quality: Users consistently report clear and reliable call quality with VoIP.ms. This is crucial for businesses that rely on phone communication for daily operations.
Excellent Customer Support: Users praise the responsive and knowledgeable customer support provided by VoIP.ms. They appreciate the quick resolution of issues and helpful guidance.

Cons

Customer Support Concerns: Users have reported difficulties getting timely and effective support from VoIP.ms when encountering technical issues or needing assistance with their service.
Limited User Interface: The user interface is considered by some to be less intuitive and user-friendly compared to other VoIP providers, especially for those new to VoIP technology. This can make it challenging to navigate and manage features effectively.
Call Quality Issues: Some users have experienced inconsistent call quality, including dropped calls, jitter, and latency, which can be disruptive for business communications.

Researcher's Summary:

Is VoIP.ms the voice of the people when it comes to business phone systems? User reviews from the last year suggest that VoIP.ms is a bit of a mixed bag. Many users praise its affordability and extensive customization options, highlighting its cost-effectiveness compared to competitors like RingCentral and Vonage. They appreciate the granular control over call routing, DID management, and integrations, allowing them to tailor the system to their specific needs. However, some users find the interface daunting and the learning curve steep, particularly for those unfamiliar with VoIP technology. They also point out that customer support, while available, can be slow to respond and sometimes lacks the expertise to resolve complex issues.

In essence, VoIP.ms is like a powerful toolbox: it offers a vast array of tools for those who know how to use them, but it can be overwhelming for the uninitiated. It's best suited for tech-savvy users and businesses with in-house IT expertise who value flexibility and cost savings over user-friendliness and hand-holding support. For those who are willing to invest the time and effort to learn its intricacies, VoIP.ms can be a powerful and cost-effective solution. However, those seeking a more streamlined and user-friendly experience might be better served by other providers. Keep in mind that the VoIP landscape is constantly evolving, so it's always a good idea to check for the latest user feedback and feature updates before making a decision.

Key Features

Audio Conferencing: Allow multiple individuals to participate in the same conversation. Use the dashboard to monitor different aspects of the call. Host conferences from a local or toll-free DID.
Call Hunting: Direct calls to other numbers or employees of a hunt group. Continue calling one team member after the other until someone picks up the phone or goes to voicemail.
Caller ID Filtering: Automatically sift through incoming calls based on ID and route them accordingly.
Three-Way Calling: Communicate with three people simultaneously and easily add new participants during the call.
Calling Queues: Place calls in queues to manage high call volumes. Customize voice prompts, music and messages for on-hold respondents.
Voicemail: Store voice messages in the inbox for later. Access voicemail recordings from any device.
Call Encryption: Use SIP-TLS to successfully encrypt call details like the names and locations.
Call Forwarding: Automatically redirect incoming calls from clients to a different number for convenience.
Call Waiting: Choose to route a new caller to voicemail, hold music or a pre-coded message while talking to another customer.
Do Not Disturb: Prevent phones from ringing when busy. Forward calls directly to another phone number.
Hold Music: Select from 11 genres of hold music to play for callers.
Speed Dial: Assign codes to 99 entries in the phonebook and contact frequently-dialed numbers quickly.
Digital Receptionist (IVR): Manage calls through the voice response system. Create extensions for callers and enable overall monitoring via a web interface.
Ring Groups: Allow the DID number to call different numbers or extensions simultaneously upon receiving a call.
Time Conditions: Route incoming calls according to time of day. Take holidays, business hours and after business hours into account.