Microsoft Teams Reviews & Pricing
by Microsoft Corp. | Founded 1975, Redmond, WA
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What is Microsoft Teams?
Industry Specialties: Serves all industries
Microsoft Teams is a leading unified communications-as-a-service (UCaaS) provider for businesses of all sizes. It provides voice, video conferencing, chat, instant messaging and file sharing options for enterprise collaboration. In addition to three-way PSTN calls, it enables auto-attendant, call parking, call transfer, do-not-disturb, e911 calling and simultaneous ringing. With direct call routing for existing carriers through SIP trunking, it eliminates the need to change phone service providers. It provides default on-hold music that can be customized through the powershell, as well as custom message setup for calls and voicemail. It also offers live screen sharing through chat for instant context.
Powered by Microsoft 365, its admin console enables account provisioning, assigning phone numbers, number porting, and reporting and analytics. With seamless escalation from group chat to video call, it enables in-call attendee management, screen sharing and chats. Available for all major browsers and Apple devices, it supports the current Android version and its previous three versions at any given time.
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Microsoft Teams Pricing
Based on our most recent analysis, Microsoft Teams pricing starts at $4 (Per User, Monthly).
- Price
- $$$$$
- Starting From
- $4
- Pricing Model
- Per User, Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Microsoft Teams is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Microsoft Teams:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Microsoft Teams Benefits and Insights
Why use Microsoft Teams?
Key differentiators & advantages of Microsoft Teams
- Improve Collaboration: Stay connected with team members from any location at any time. Quickly access files and documents. Respond immediately to messages and join meetings with a single click.
- Simplify Customizations: Enable news alerts based on location. Customize the workspace according to requirements. Integrate solutions like Google Drive and Dropbox.
- Enhance Communication: Use the chat window to connect quickly with employees. Attach files to the chat and schedule meetings without leaving the window. Integrate with other products to avoid switching between applications.
- Increase Productivity: Communicate efficiently with team members without sending or receiving emails. Reduce time lag with employees who may not access their emails regularly. Access essential files, documents, meetings and apps from a single workspace.
Industry Expertise
This software is best suited for enterprises, small and medium-sized businesses, freelancers and educational institutes.
Microsoft Teams Reviews
Based on our most recent analysis, Microsoft Teams reviews indicate a 'great' User Satisfaction Rating of 85% based on 14359 user reviews from 4 recognized software review sites.
14359 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of Microsoft Teams reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Microsoft Teams is a chat-based platform that offers online meetings, document sharing, screen recording and chat and allows businesses to communicate effectively.
According to users who have tried this product, their alerts and notifications lack consistency. Slow speed and performance is another con witnessed by users. Most users appreciate user-friendliness. Screen sharing is another worthy function. In short, businesses scouting for a communication tool that is easy to learn can give it a try.
Key Features
- Secure Virtual Meetings: Send an invite to video chat with anyone, at any time simply by sending a link to an active email address, member or not. Collaborate in real time with up to 250 people in a single meeting space.
- Screen Recording: Record meetings in the cloud and share them with members later.
- Messenger: Send chats before, after and during meetings directly to one person or create group chats to keep multiple people in the loop. Send gifs, emojis and stickers to personalize messages.
- File Sharing: Access, share, edit, and co-author files and folders in real time securely from SharePoint, OneDrive and computers. Decide who has access to which files by granting permissions to specific groups, channels or individuals.
- Interactive Webinars: Connect with customers by hosting live events and webinars. Simply create a new marketing event, fill out details of the meeting and select attendees who will receive a link to the event. Use customer journey features to track attendees, utilizing the available information and continue to track customer interactions.
- Custom Backgrounds: Eliminate the need to hide background distractions by choosing from a myriad of screens to project while on a video call.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Difficult to set up in Apple products.
- Navigation within a document set is clunky.
- Need to improve navigation in the mobile app.
- Video call quality needs to improve.
- Virtual backgrounds are limited.
Suite Support
Receive support via online chat with a live agent on the vendor’s website.
mail_outlineEmail: Submit a contact form on the vendor’s website.
phonePhone: 1 (800) 642-7676.
schoolTraining: Receive instructor-led training or access on-demand training and downloadable guides on the vendor’s website. Training is free and available to all.
local_offerTickets: Not available.
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