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What is HelpSpace?

HelpSpace is a rising software tool that ranks 138 among all Help Desk Software according to our research analysts and 46 crowd-sourced reviews from 2 sources. Starting from $25, HelpSpace is priced more economically, offers a free trial on occasion and is most fitting for companies on the small or medium side. HelpSpace can be deployed online and on-premise and is accessible from a few platforms including Windows devices. Similar alternatives to HelpSpace include Halo Service Desk, ThriveDesk and PHPKB.
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#138

HelpSpace is ranked #138 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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HelpSpace Pricing

Based on our most recent analysis, HelpSpace pricing starts at $25.

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Starting From
$25
Pricing Model
Still gathering data
Free Trial
Yes, Request for Free

Training Resources

HelpSpace is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for HelpSpace:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

HelpSpace Reviews

Average customer reviews & user sentiment summary for HelpSpace:

User satisfaction level icon: excellent

46 reviews

96%

of users would recommend this product

HelpSpace has a 'excellent' User Satisfaction Rating of 96% when considering 46 user reviews from 2 recognized software review sites.

Key Features

  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • Customer Database
  • Customizable Branding
  • Email Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Prioritization
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
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