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What is Simplisys Service Desk?

Simplisys Service Desk is a noteworthy software solution that ranks 99 among all Help Desk Software according to our research analysts and 16 crowd-sourced reviews from 1 source. Starting from $20, Simplisys Service Desk is priced lower than average, has offered a free trial in the past and is most suitable for all business sizes. Simplisys Service Desk can be deployed in the cloud and on-premise and is accessible from a limited number of platforms including Windows and Linux devices. Similar alternatives to Simplisys Service Desk include HelpSpace, Halo Service Desk and ThriveDesk.
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#99

Simplisys Service Desk is ranked #99 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Simplisys Service Desk Pricing

Based on our most recent analysis, Simplisys Service Desk pricing starts at $20.

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Starting From
$20
Pricing Model
Still gathering data
Free Trial
Yes, Request for Free

Training Resources

Simplisys Service Desk is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Simplisys Service Desk:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Simplisys Service Desk Reviews

Average customer reviews & user sentiment summary for Simplisys Service Desk:

User satisfaction level icon: excellent

16 reviews

99%

of users would recommend this product

Simplisys Service Desk has a 'excellent' User Satisfaction Rating of 99% when considering 16 user reviews from 1 recognized software review sites.

Key Features

  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Asset Tracking
  • Automated Routing
  • Call Center Management
  • Capacity Management
  • Change Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Dashboard Creation
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Incident Management
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management
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