TimeClock Plus Reviews & Pricing

by TCP Software | Founded 1988, San Angelo, TX

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Time and Attendance Software
Attendance Tracking Software
Construction Time Tracking Software
Time Clock Software
Time Tracking Software
Timesheet Software
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What is TimeClock Plus?

Industry Specialties: Serves all specialties except PEO and real estate

TimeClock Plus is a time and attendance solution for medium and large businesses that require comprehensive time tracking, particularly those with mobile workforces, dispersed teams or remote employees. It's ideal for teams seeking customization and 24/7 customer support.

Tools like built-in biometric scanners and geofencing help prevent time theft while ensuring tracked time is accurate. Mobile access allows employees to clock in and out, submit time off, and request shift changes, reducing schedule conflicts, improving communication and enhancing overall productivity.

User reviews commend TimeClock Plus for its responsive customer support, flexible time tracking and extensive customization. However, some users find the initial learning curve and report limitations. Interconnected features add complexity to the customization process.

Users generally find TimeClock's pricing to be fair considering the variety of features and options for growth and scalability. Pricing starts at $2.50, and the structure is per month, per user. The cost will increase if the number of users does.

Currently, there’s no free trial. If it's your first time trying the software, note cancellation deadlines to avoid unexpected fees.

Pros

User-friendly
Responsive customer support
Customizable
Easy time tracking
PTO tracking

Cons

Higher cost
Limited reports
Learning curve
App glitches and slowness
Complex implementation requiring customer support

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 449 reviews:

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#2

TimeClock Plus is ranked #2 on the top 10 Time and Attendance Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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TimeClock Plus Pricing

Based on our most recent analysis, TimeClock Plus pricing starts at $3 (Per User, Monthly).

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Price: $
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Starting From: $2.50
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

TimeClock Plus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TimeClock Plus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TimeClock Plus Benefits and Insights

Why use TimeClock Plus?

Key differentiators & advantages of TimeClock Plus

Access a User-Friendly Platform: Employees can easily clock in and out through the browser and access essential information like messages, requests, and accrual balances via the online portal.
Improve Scheduling: Simplify building, scheduling and updating shifts. Save time and ensure accurate staffing levels, leading to optimized operations and improved productivity.
Enhance Mobility: With support for iOS and Android devices, employees can submit time-off and shift-change requests, and communicate seamlessly. Promote better employee engagement and enable on-the-go management.
Heighten Security: Ensure accurate time tracking and give managers peace of mind with authentication features, including biometric scanners, image captures, and geofencing.
Get Convenient Access Control: Simplify employee access without compromising security with badge reader options like barcode scanning, magnetic swiping or RFID proximity.
Tailor to Business Needs: Use flexible configuration and deployment to build and scale the software to fulfill specific organizational needs.
Compliance: Track compliance issues, including the ACA, to avoid lawsuits.

Industry Expertise

With over 35 years of experience, TimeClock Plus currently serves 18,000+ customers in various industries, including education, healthcare, public safety, manufacturing, retail, hospitality and construction.

It’s ideal for medium and large size businesses.

TimeClock Plus Reviews

Average customer reviews & user sentiment summary for TimeClock Plus:

449 reviews

87%

of users would recommend this product

TimeClock Plus has a 'great' User Satisfaction Rating of 87% when considering 449 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TimeClock Plus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

94% commend customer support for their availability, responsiveness and professionalism.
89% of users found time tracking easy, convenient and accurate.
77% of users consider the platform user-friendly, with an intuitive interface and easy navigation.
70% of users appreciate its high level of customization; the software offers configurations for a more tailored fit solution.

Cons

While most report the interface is user-friendly, 25% of users say there's a learning curve, and it can be confusing initially.
Some users note that features are interconnected, making changes potentially impactful elsewhere, and many features require multiple settings for correct functionality.
67% of users report the reporting feature could be more robust and currently lacks the option to round time on reports.
For specific needs like computing overtime on holidays, some users find limitations, leading to manual adjustments.

Researcher's Summary:

TimeClock Plus is a popular time and attendance solution for medium and large businesses that require comprehensive time tracking. With 24/7 customer support, it’s ideal for teams working in various time zones with remote employees.

Some standout features of TimeClock Plus are its built-in biometric scanners and geofencing capabilities that help managers prevent inaccuracies and reduce time theft. Its mobile app helps overcome schedule conflicts and missed time entrees with mobile clocking in, time off requests, and shift change requests.

Extensive customization options let managers tailor the platform to their specific needs. Despite some initial learning curves and pricing considerations, its features and scalability make it a valuable investment for businesses looking to optimize their time management processes.

Users praise TimeClock Plus for its user-friendly platform and reliable, around the clock customer support, however, some users report occasional app glitches and a cumbersome implementation process.

Currently, TimeClock Plus doesn't offer a free trial. The pricing structure is per month, per user, starting at $2.50.

TimeClock Plus also integrates with payroll providers like Paychex Flex and QuickBooks.

Overall, it’s a robust time and attendance tracking solution with leave management, scheduling, reporting and customization features.

Key Features

Scheduling: Utilize automated features to build, schedule and update shifts seamlessly. Employ AI-powered forecasting to determine staffing needs and visualize real-time coverage accurately. Automate scheduling through Humanity or Aladtec.
Mobile Support: Clock in and out, submit time-off and shift-change requests, and send messages all from iOS or Android devices.
Authentication: Enhance security and prevent time theft with built-in biometric scanners, image captures and geofencing.
Badge Reader: Simplify employee access without compromising on security with badge reader options. Use barcode scanning, magnetic swiping, or RFID proximity so employees can wave their badges for touchless time entry.
Web Clock: Clock in and out through the browser. Through the online portal, employees can also view messages, requests and accrual balances. (Physical time clocks are also available and integrated with the web portal).
Thermal Sensor: Enable touchless time clocks and scan temperatures in seconds. Thermal sensors assess deviations from baseline temperatures, and admins have the option to add additional screening questions.
Payroll Integration: Access various pre-built integrations for payroll processing, including Paychex Flex and QuickBooks. Combine payroll and time tracking to save time on manual calculations and deductions while improving accuracy.
Self-Service: Employees can access shift trading, schedules and leave requests 24/7.
ERP Integrations: TimeClock Plus integrates with popular ERP providers including Oracle, Workday, SAP, ADP, PeopleSoft, Anthology, PowerSchool and Ellucian.
Substitute Management: Through InstaSub, provide real-time assignment postings to qualified substitutes via mass communications. Substitutes can accept assignments via text or mobile app and access self-service features for assignments, hours and lesson plans.
Conflict Monitoring: Ensure compliance with labor laws, union rules and regulations through conflict monitoring.

Limitations

TimeClock Plus has some unique hindrances compared to competitors in the time and attendance market, partially stemming from its distinct position as both a software and hardware provider. Some limitations potential buyers should know about are:

Doesn’t offer a free trial like some competitors
No custom company branding
No break notifications
While many users note having positive customer support experiences, some encountered transfers to multiple team members and long wait times.

TimeClock Plus Suite Support

TimeClock Plus has standard phone, email, ticketing and chat support options. Additionally, the platform has a resource library, webinars downloadable eBooks on select topics and blogs.

Email: Email support can be reached at [email protected] 24/7. (Live chat is also available 24 hours a day).

Phone: Voice support is available between 7 a.m. and 7 p.m. CST Monday – Friday at +1 (325)-223-9300.

Training: The website includes webinars and a resource library with access to various documentation and eBooks. There’s also educational blogs on key topics like shift differentials, schedules and employee leave.

Tickets: Customers can fill out a support request (also known as a support case) on the vendor’s website that asks for a name, company, phone number, email address, subject and description.

FAQs

Q: How does TimeClock Plus integrate with payroll systems?

A: While TimeClock Plus doesn't offer native integrations with all payroll providers, it does have them with popular platforms like ADP and Paychex Flex.

For other payroll systems, data exports in CSV format are available for manual import into payroll software.

Exploring integration options beforehand is crucial to ensure a smooth workflow between TimeClock Plus and your existing payroll solution.

Q: Does TimeClock Plus work on mobile devices?

A: Yes, it offers a mobile app for iOS and Android devices. Employees can clock in and out and submit time off while managers approve time/requests. Additionally, mobile push notifications ensure smoother communication.

Q: How does TimeClock Plus handle overtime calculations?

A: TimeClock Plus allows administrators to set custom overtime rules and thresholds. It has a range of overtime calculation tools, including weekly, daily and bi-weekly.

Accurate overtime calculations are essential for ensuring employee compliance with labor laws and avoiding payroll errors.

Q: Can TimeClock Plus track employee breaks and meals?

A: Yes, it allows employees to categorize their breaks and meals when clocking in and out. This data can help track employee schedules and adherence to break policies.

Additionally, some industries might have legal requirements for tracking breaks, and TimeClock Plus can help navigate that.

Q: How does TimeClock Plus handle employee leaves and absences?

A: TimeClock Plus allows administrators to define different leave categories (e.g., sick leave, vacation time) and set accrual rules.

Employees can then request leave through the system, and managers can approve or deny them. This helps track leave balances and ensure proper planning around them.

Q: How does TimeClock Plus work?

A: It offers various options for employees to clock in and out, including biometric scanners, geofencing, badge scanners, browsers and physical time clocks.

It provides administrators and managers with a centralized platform to manage employee time and attendance with features like scheduling, leave management and payroll integrations.

Q: Does TimeClock Plus track location?

A: Yes. It has geofencing and geolocation capabilities to verify employee locations when clocking in.

Q: How do I add hours to TimeClock Plus?

A: You can manually add or edit hours with the Mass Hours feature.

Here’s how:

Navigate to Browse to Hours > Mass Hours.
Select the employee (either from the list or using the filter option)
Click the Next button.
From the Select Operation screen, select Add Hours.
Click Next, then add hours.
Once finished, click Next. Review changes on the Summary page, and if everything is correct, click Process.

For a visual on the steps provided above (and further info on editing or deleting hours) click here.

Q: What is shift differential in TimeClock Plus?

A: Shift differential refers to the additional compensation paid to employees for working during non-standard hours, like nights, weekends or holidays. The system can calculate shift differentials automatically based on predefined rules and policies set by the organization.

Q: What's the difference between TimeClock Plus and ADP Workforce Now?

A: TimeClock Plus is a time and attendance management solution, while ADP Workforce Now is an HR and payroll system.

TimeClock Plus is primarily focused on time and attendance tracking, scheduling and labor management. It offers features like mobile time tracking, scheduling, absence management, reporting and payroll/HR integrations.

ADP Workforce Now is a human capital management (HCM) platform that encompasses a range of HR functions in addition to time and attendance management. It offers modules for payroll processing, benefits administration, talent management, compliance and analytics.

Q: How do I contact TimeClock Plus customer service?

A: Customer support is available Monday through Friday from 7 a.m. - 7 p.m. (CT). Reach them over the phone at 1-325-223-9300 or email [email protected].

Live chat is also available on the main website.

Pricing and Cost FAQs

Q: How much does TimeClock Plus cost per employee?

A: TimeClock Plus offers tiered pricing based on the number of users and features needed. Their most basic plan, "Time and Attendance Essentials," starts at $2.50 per user per month. It covers features like time tracking, reporting, and basic attendance management.

Remember that as your employee count grows, the total monthly cost will increase proportionally. It's wise to factor this in when budgeting for your Time and Attendance software.

Q: Are there any hidden fees with TimeClock Plus?

A: Generally, TimeClock Plus doesn't have hidden fees. However, it's important to carefully review the plan details before committing. Some plans might have additional costs for features like advanced integrations or priority customer support. Additionally, some third-party integrations might have separate subscription fees.

Contact their sales team to clarify any questions and avoid unexpected additional charges.

Q: Is TimeClock Plus cost-effective for my small business?

A: Generally, TimeClock Plus is more suited for medium to large businesses. However, this can vary depending on needs and budget.

With its per-user pricing model, you only pay for the employees who need access, though as the number of employees increases, so does the cost.

Advanced features and integrations can raise the overall price as well.

Q: Does TimeClock Plus have a free trial?

A: No.

Q: Is maintenance cost included in the subscription fee?

A: For on-premise, no. The maintenance cost is separate, requiring users to pay $350 per year for software maintenance.

For cloud-based/SaaS, yes. The maintenance cost is included in the subscription fee.

Q: What's the cost for installation/implementation?

A: Installation and implementation costs are additional to the license/subscription fee for both deployment types. For on-premise, it's $225 per hour. With cloud-based/SaaS, there's a one-time setup fee that varies between $100 and $200 based on the selected plan.

Q: Are there recurring/renewal costs?

A: Yes. For on-premise, recurring costs cover time clock, customization, training and maintenance. For cloud-based/SaaS, they're included in the monthly subscription fee based on user count and time clock.

Cost of Ownership

License/Subscription Cost	On-premise: There is a one-time software and licensing fee per employee. There are also implementation and training costs, which are $225/hour. In addition, there is an option of paying about $350/year for software maintenance Cloud-based/SaaS: TimeClock Plus charges yearly fees for each employee. In addition to the monthly charge, there’s a one-time setup fee Offers three pricing plans: Express, Standard and Professional Additionally, there’s a cost for the time clocks. The company offers a range of time clock options from $1,000 to $2,500
Maintenance Cost	On-premise: Cost is over and above the one-time software and licensing fee. Users need to pay $350/year for software maintenance Cloud-based/SaaS: Included in the subscription fee Customer support is available by phone, live chat and email between 7 a.m. and 7 p.m. CST Monday – Friday Users can access the company’s FAQ page and knowledge base to find answers to common questions
Installation/Implementation Cost	For both types of deployment, cost is over and above the license/subscription fee On-premise: implementation and training costs are $225/hour Cloud-based/SaaS: one-time setup fee varies between $100 and $200 depending on the type of plan selected by the users
Customization Cost	Cost varies depending on the new functional requirements and modules added, based on users’ existing workflows
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing and new system TimeClock Plus integrates with more than 200 different payroll providers, including ACS, ADP, Paychex, QuickBooks, PayChoice and Rapid Pay
Training Cost	Cost is over and above the license/subscription fee Provides training support in-person or via online training sessions, documentation and webinars For an on-premise solution, training and implementation costs are $225/hour
Recurring/Renewal Costs	On-premise: cost is included in the time clock, customization, training and maintenance costs Cloud-based/SaaS: cost is included in the monthly subscription fee based on the number of users/employees and the time clock cost

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for TimeClock Plus

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Awards

SelectHub research analysts have evaluated TimeClock Plus and concluded it earns best-in-class honors for Employee Scheduling and Leave & Absence Management.